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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,890 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,890 reviews

November 23, 2022

Excellent service from Rick Turner in the service department. Rick sets the standard for service personnel. More

by Rkg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Turner, Tyler Morrison, Rick Turner
Nov 25, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for the great review. We love to learn that our team was able to provide you with such great service. We are happy to assist with any of your future needs at Cross Chrysler Jeep FIAT.

November 22, 2022

Great dealership. Shawn (salesman) was great and not pushy at all. He answered all my questions, even for the days following my purchase ('23 4xe Rubicon). Manager was More

by Ph
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Matty Ward, Shawn Lopes, Ryan Garvey
Nov 25, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for your positive review. At Cross Chrysler Jeep FIAT, our Sales Team always strives to provide helpful and knowledgeable support to assist with the car-buying process. Congratulations on your new 2023 Jeep Wrangler Unlimited Rubicon 4XE. Please don't hesitate to reach out to us in the future. Enjoy your new vehicle!

November 21, 2022

If you want a Jeep, this is the place, plenty on the lot in all price ranges More

by sean.w.dietzel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
BJ Cornell
Nov 23, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you so much for the great review of your experience. It is our pleasure to make sure our customers leave Cross Chrysler Jeep FIAT completely satisfied. We appreciate your business and hope you have a wonderful day.

November 19, 2022

Very pleased with the service and the service rep. Repair was corrected and has had no problems. More

by Coachgus50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsi Ferguson
Nov 23, 2022 -

Cross Chrysler Jeep Fiat responded

Greetings, We know the importance of having a great experience when servicing your car, thanks for choosing Cross Chrysler Jeep Fiat to help. Your high rating is greatly appreciated.

November 17, 2022

Chase was fantastic, and that make it super easy to conduct business. If you’re looking for a vehicle, let Chase know, and he’ll help you locate it. More

by 502mattmiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Vancelette
Nov 21, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for your kind words and great review. We are elated that you enjoy the way our Sales Team conducts business. If you need any more assistance, please contact us at Cross Chrysler Jeep FIAT. Take care!

November 16, 2022

Shawn was absolutely amazing in answering all my questions & helping me through the process! I couldn’t have asked for a better sales men to help me. More

by JenW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Shawn Lopes
Nov 20, 2022 -

Cross Chrysler Jeep Fiat responded

Dear DealerRater User-- I am thrilled to be told that you had a top-notch encounter with our employees. We are very grateful that you have contributed his magnificent comment online. I look forward to your next visit.

November 15, 2022

After a lot of online research we chose Cross Chrysalis Jeep. We Had the pleasure of dealing with Matt Beard who was excellent to work with. We are from Illinois a 6 1/2 hr drive. We called and Matt had al More

by Rykerr77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Matthew Beard
Nov 20, 2022 -

Cross Chrysler Jeep Fiat responded

We appreciate the great rating. Our team at Cross Chrysler Jeep FIAT looks forward to meeting your needs again in the future.

November 13, 2022

Rick, Kevin and team are helpful & thorough. They do a great job. Word minimum unnecessary. More

by Jesset
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team, Kevin Turner, Rick Turner
Nov 14, 2022 -

Cross Chrysler Jeep Fiat responded

Jesset, thank you for the kind review. We are grateful that you enjoy the way our staff conducts business at Cross Chrysler Jeep FIAT. Our top priority is customer satisfaction, and we're happy to have provided you with just that. Please let us know if you need anything more.

November 10, 2022

We have been a jeep/Cross family member for 25+ years. I had the privilege of working with Chase back in 2017 when purchasing a 2017 Sahara. Chase recently assisted me in the order/delivery process of m More

by jhayes1964
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chase Vancelette
Nov 12, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, it makes us proud to read that you are very pleased with our Sales Team at Cross Chrysler Jeep FIAT, and we are delighted to have you as a returning customer for the last +25 years. It's a pleasure for us to provide the support and professionalism for your purchasing needs, and now you're enjoying your 2023 Jeep Wrangler Sahara. Thank you for your positive review.

November 06, 2022

Got me in when promised and all work was done to my satisfaction. The waiting area was nice enough and they got me out quickly. More

by tigerfan1026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Turner
Nov 08, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, your review made our day that our Service Team got you in as promised and the work on your vehicle was to your satisfaction while being taken care of in a timely manner. We, at Cross Chrysler Jeep FIAT, are glad you enjoyed our nice waiting area. Keep us in mind for all your maintenance needs.

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