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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,889 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,889 reviews

October 12, 2022

We lost the last jeep we bought from you in the hurricane. It was great to see you had several to choose from. Chase was the BEST to work with and took care of our special needs quickly. More

by judyrfinn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Vancelette
Oct 14, 2022 -

Cross Chrysler Jeep Fiat responded

Hello. We are here to support you and are happy we could assist you with replacing the Jeep you lost in the hurricane. Cross Chrysler Jeep FIAT appreciates our customers and is glad to have a Service Team that is attentive to your needs. Thank you for your business and for being a great customer.

October 10, 2022

Excellent customer service, they really concern about the client priorities and get the best deal for your requests. More

by Cristina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Holfinger, Chris Gabehart
Oct 11, 2022 -

Cross Chrysler Jeep Fiat responded

Hi, Cristina. Thank you for the fabulous review of how our team made your recent visit to Cross Chrysler Jeep FIAT so enjoyable. We highly prioritize understanding our customer's needs and going above and beyond so that they can have a rewarding and memorable experience. Have an amazing day and we hope to see you again soon!

October 10, 2022

They were great about finding what I was looking for! They went above and beyond to make my new gladiator right! More

by mddill22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Madison, Matt Ward, Shawn Lopes
Oct 10, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, we are so glad we could help you find what you were looking for. Thank you so much for this wonderful review of Cross Chrysler Jeep FIAT. Our team is proud to serve you and thankful for your business.

October 09, 2022

Chris Gabhart & Austin were/are the best! ! I will be back!! Very happy with the whole process!! More

by Breezy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Luckett, James Holfinger, Chris Gabehart
Oct 11, 2022 -

Cross Chrysler Jeep Fiat responded

Thanks for the 5-star rating. Come back to see us again at Cross Chrysler Jeep FIAT if there’s anything else we can do for you and your vehicle!

October 07, 2022

I had a wonderful experience at Cross! Everyone was extremely friendly. Chris G. was exceptional! He was patient, helpful, and very knowledgeable! I received a fair trade in rate and he he More

by Jerilynhacker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gabehart
Oct 08, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for your kind words and 5-star review! It's great to learn that our Sales Team could help find you an amazing Jeep. We hope you continue to choose Cross Chrysler Jeep FIAT for all your automotive needs. Take care!

October 06, 2022

Dealership made the online purchase process very seamless. They were very patient and helped with any questions or concerns. Shawn Lopes was especially helpful More

by slsalvadge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Shawn Lopes
Oct 07, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, our goal is to be helpful, and patient, and to answer our customer's questions that may occur. It was a delight to work with you on your online purchase making it seamless. Congratulations from all of us at Cross Chrysler Jeep FIAT.

October 06, 2022

Maintained great communication about vehicle updates, software updates and open recalls. Service was prompt and friendly. More

by bethjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Turner, Tyler Morrison
Oct 07, 2022 -

Cross Chrysler Jeep Fiat responded

Hello! We at Cross Chrysler Jeep FIAT are happy to know you were well-informed of the updates and progress of your vehicle. If you have additional questions or needs, please let our Service Team know. Have a great day!

October 04, 2022

The staff are great and knowledgeable. The sales team will do everything they can to help. I would highly recommend this dealership to anyone. More

by jstewart8677
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Shawn Lopes, Tyler Morrison
Oct 05, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, thank you for your 5-star review and recommendation. Our knowledgeable Sales Team is all about helping our guests with their car-buying experience. Seems like we did just that for you. Keep Cross Chrysler Jeep FIAT in mind for all your future automotive needs.

October 03, 2022

Working with Cross Jeep was great! Everyone was friendly and professional! I loved that Chris and James spoke directly to me and not my husband since I was the one buying the Jeep! The More

by bethhphelps
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Holfinger, Chris Gabehart
Oct 04, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, We take our reviews with the utmost importance and are ecstatic to learn about your experience here at Cross Chrysler Jeep FIAT. We appreciate your feedback. It is our priority to make sure we treat our guests with kindness and integrity. It is rewarding to know our Sales Team was so helpful and made the experience as easy and as comfortable as possible. Our team is available if you require any extra help. Have an amazing day.

October 03, 2022

Cross Chrysler Jeep Fiat did an excellent job with our purchase experience from beginning to end. They found our dream vehicle for us, made all the upgrades we wanted as soon as it came in and handled th More

by debihatton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Vancelette, Chris Gabehart
Oct 04, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, We understand purchasing a vehicle is a big decision. It is a genuine pleasure to have been chosen by you here at Cross Chrysler Jeep FIAT. Thank you for sharing your experience with our Sales Team and for your wonderful recommendation. If you need further assistance, please contact us anytime. Have an amazing day.

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