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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,889 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,889 reviews

September 05, 2022

Always a great experience and never pushy salesmen. We leave knowing we got what was best for us. More

by Tschueler12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel , James Holfinger
Sep 06, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, we are so glad you always have a great experience with us here at Cross Chrysler Jeep FIAT. Our team is proud that you always leave knowing you got what is best for you, dear customer. Thank you for this excellent review and feedback.

September 03, 2022

Cross Jeep went out of their way to make sure my wrangler was EVERYTHING I needed and wanted! I really appreciate how everyone there from my sales representative (Shawn Lopes) to service (Tyler & Forrest), p More

by Greyhoundteacher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Jon Cross, Shawn Lopes, Tony Whitehouse, Tyler Morrison, James Holfinger
Sep 05, 2022 -

Cross Chrysler Jeep Fiat responded

We appreciate you taking the time to leave us an amazing five-star review. We at Cross Chrysler Jeep FIAT are overjoyed to read that both our Sales and Service Teams go out of their way to ensure you have a great dealership experience. We take pride in going above and beyond in our customer service. Congratulations on your new Jeep Wrangler! Please don't hesitate to reach out to us if there is anything else we can do.

August 31, 2022

I like the dealership, I don’t think it should take two hours for an oil change and tire rotation though! More

by asclayton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Turner, Kelsi Ferguson
Sep 01, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, Thank you for your feedback. Although we are happy to know that overall you like our dealership, I would like the opportunity to speak with you further about your wait time for your recent service experience. We are always looking for ways to improve our services. If you have further comments or questions, please send an email to cmadison@crossmtrs.com. Chris Madison General Manager cmadison@crossmtrs.com

August 31, 2022

Go see Bj for your next Jeep! We love Cross Jeep and their customer service. Thanks again! More

by Sharonthenurse58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bj Cornell
Sep 02, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, we are honored to read your recommendation and five-star review. Cross Chrysler Jeep FIAT is happy that we can be of service to you. Thank you.

August 31, 2022

We have bought over 10 Jeep from Cross and always had a good experience. I just bought another and worked with Dustin M. and Matthew B, They are always very helpful. I will be back. Thanks! More

by joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Madison, Matthew Beard
Sep 01, 2022 -

Cross Chrysler Jeep Fiat responded

Hi, Joe. Wow, congratulations on yet another fabulous Jeep from Cross Chrysler Jeep FIAT! When we receive five-star reviews from happy customers like you, we spread positivity around. Thank you for being an extremely loyal customer and we are excited to continue serving you for many more years to come.

August 30, 2022

It was a pleasure dealing with Chris Gabeheart and Cross Motors. They made the entire buying experience as easy as possible. I appreciate their approach. More

by tb2323
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Chris Gabehart
Aug 30, 2022 -

Cross Chrysler Jeep Fiat responded

Our staff is pleased to be told that you had a wonderful purchase with our team. Thanks for recognizing us with this sincere feedback of Cross Chrysler Jeep FIAT online. We look forward to your next visit.

August 30, 2022

Just went to look at some Jeeps and get an idea of what I wanted. Chris asked if I wanted to test drive one and I was hooked. I ended up leaving with a Jeep. Chris was very helpful and great personality!! If More

by janiew75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Chris Gabehart
Sep 01, 2022 -

Cross Chrysler Jeep Fiat responded

Greetings! Thank you for taking the time to recognize Cross Chrysler Jeep FIAT and recommend us. Our Sales Team hopes that you love your new Jeep. If you have any auto-related needs in the future, please know we are here and ready to help.

August 29, 2022

Great staff that makes you feel like family. Very professional. Large selection of vehicles. Best auto sales and service company in the state. I highly recommend Cross! More

by drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Morrison
Aug 30, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for your kind words, Drew! We're happy we could help. Please contact us if you need any further assistance. Thank you for choosing Cross Chrysler Jeep FIAT. Have a nice day!

August 29, 2022

Long time customer and will continue to be. BJ is not only a great with taking care of the client but goes beyond even out of his way to make sure your taken care of. Very fair in prices for th More

by Trineair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ
Aug 31, 2022 -

Cross Chrysler Jeep Fiat responded

Hello Trineair, Our team is glad to know that you had such a superlative appointment with Cross Chrysler Jeep FIAT. Much obliged for your leaving this high comment on DealerRater. Thanks for shopping with us.

August 26, 2022

Amazing attention to detail, they made this buying experience a breeze. They even helped me with shipping the vehicles across the country. Shawn is the best! More

by Derek Paniccia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Beard, Shawn Lopes, James Holfinger
Sep 01, 2022 -

Cross Chrysler Jeep Fiat responded

We're glad you had the best buying experience with our Sales Team at Cross Chrysler Jeep FIAT, Derek. It was our pleasure to assist you in this process. Have a great day!

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