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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,871 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,871 reviews

April 20, 2022

Friendly people good to work with. Clean environment. Good selection of vehicles to choose from. More

by deer68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Turner, Tyler Morrison
Apr 20, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for taking the time to recognize Cross Chrysler Jeep FIAT, and recommend us. We hope that you're loving your vehicle. If you have any auto-related needs in the future, please know we are here and ready to help. Chris Madison General Manager cmadison@crossmtrs.com

April 19, 2022

This was probably the best experience I’ve ever had at a dealership. Chris and the rest of the staff made it easy. Will never go anywhere else. More

by b_wellz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Yates, Matt Ward, Kevin Turner, Chris Gabehart
Apr 24, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for choosing Cross Chrysler Jeep FIAT! We are happy to know that you enjoyed an excellent experience with our team. Let us know if there is anything else we can help you with!

April 19, 2022

Shawn Lopes was great to work with and definitely helped make our buying process a breeze. More

by JusticeHammers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Shawn Lopes
Apr 19, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for the great feedback. We are happy to hear that you enjoyed a seamless buying experience working with the Cross Chrysler Jeep FIAT team. We appreciate your business and hope to welcome you back again down the road.

April 19, 2022

Very friendly, knowledgeable, and clear about the whole buying process. They are easy to work with. More

by Nhatch68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Holfinger, Evan Cambron
Apr 19, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for sharing your feedback with us. We are happy to provide you with a seamless, transparent experience working with our team and are honored to have earned your business. We hope to see you back at Cross Chrysler Jeep FIAT again down the road.

April 16, 2022

Service department not completing work asked to do. Great service until the last 3 services, I don’t know what has changed last service didn’t rotate my tires or check air pressure. Im not sure what el More

by faw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kelsi Ferguson
Apr 20, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, Thank you for sharing your review with us, as we are always looking for ways to better improve our customers' experiences. We would appreciate the chance to speak with you regarding your recent service visits. If you would like to discuss this in further detail, please reach out to us. Best regards, Customer Service Team (502) 459-9900

Apr 21, 2022 -

faw responded

I have reached out to Cross they did not respond except on DealerRater where they could publicly be seen.

April 12, 2022

Great experience with the service department at Cross. Kelsi is great and kept me informed of the progress of my service. The car was ready earlier than she promised. Everyone is courteous and pleasant! More

by bardoe77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsi Ferguson
Apr 13, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for the great review! We are happy to hear you enjoyed a great experience working with the Cross Chrysler Jeep FIAT team and that your vehicle was ready promptly. We hope to see you back again next time.

April 11, 2022

Best Dealership experience I’ve ever had. BJ was very helpful and had our whole desl done and us on our way in no time. More

by mhatch61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Cornell, Matt Ward
Apr 12, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for the great review and five stars! We appreciate your business and look forward to welcoming you back to Cross Chrysler Jeep FIAT again next time.

April 09, 2022

Everyone was friendly and knowledgeable. We got everything we asked for and then some. Felt that the team went above and beyond. More

by mbsmith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, Tyler Morrison
Apr 09, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to working with you again at Cross Chrysler Jeep Fiat.

April 09, 2022

The salesmen were vary helpful and knowledgeable about there product and the financing options I would definitely recommend them.. I may even return for a new truck when I am ready.. More

by rugore2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Apr 10, 2022 -

Cross Chrysler Jeep Fiat responded

Rugore2, Thank you so much for taking the time to give us some feedback and write a review. We appreciate it very much. Let us know if you need any further assistance. Have a great day! Regards, Cross Chrysler Jeep FIAT

April 08, 2022

My salesman Joel was awesome, easiest car buying experience I’ve had in and out in an hour. Cross did everything they said they and more. When I walked in to pick up Jeep Wrangler they had it on the More

by Ram truck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel, James Holfinger
Apr 09, 2022 -

Cross Chrysler Jeep Fiat responded

Hi, thank you for taking the time to write a positive review! We're glad to hear our Sales Team was able to help you find a great new Jeep Wrangler and were able to make your overall experience at our dealership awesome and easy. If you ever need help with your new Jeep Wrangler, feel free to give us a call at Cross Chrysler Jeep Fiat.

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