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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,981 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,981 reviews

September 15, 2025

This is our second vehicle from across. They’re always friendly and helpful. The purchase process is straightforward and quick. Easy peasy. A couple of days after our purchase we noticed a More

by Lmsigler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, Kevin Turner
September 14, 2025

Cross was excellent to work with. We had a recall issue that another dealership said our car passed the recall. That wasn’t to case. Cross helped us navigate the process and fixed our More

by Melissa.Peklenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsi Ferguson
September 10, 2025

BJ was great. Very knowledgeable and low pressure. Very helpful, would recommend Cross and BJ for your vehicle purchasing needs. More

by DMK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BJ Cornell
September 09, 2025

I traded a Gladiator for a Wrangler Rubicon X. The entire experience was amazing as usual. Many thanks to BJ and Dave. As usual they did a fantastic job of making sure I drove home with a great ve More

by kg4vdo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Figg, BJ Cornell
September 04, 2025

As a repeat customer, I've had a great experience with BJ, who I believe is an exceptional salesman. I highly recommend visiting Cross for your car-buying needs. They prioritize customer care and provide More

by dianaprince459
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, BJ Cornell
September 03, 2025

Great experience with all departments but especially Sales with BJ Cornell. Did a great job with consultative sales and answering all of my questions. Didnt try to lead me at all - helped me compared tr More

by Kw2924
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BJ Cornell
September 02, 2025

We had a great experience at Cross! BJ was so helpful in answering all of our questions and exploring options. He made the process smooth and we are excited to be in the Jeep family now More

by akron021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Vancelette, BJ Cornell
August 27, 2025

BJ Cornell was great to work with. He made the whole experience as easy as possible and made sure the whole family was taken care of. We even got to take the new gladiator on the test More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BJ Cornell
August 27, 2025

Service is amazing, right to the issue, how much is cost and how long it will take, Kelsi is on top of things and love that I can text and get a replay very soon. More

by vicedsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsi Ferguson
August 25, 2025

Great experience. Shawn, Mark, and Jeff were all outstanding and went out of their way to make sure all of the options we were looking for in a new purchase were inclu More

by Jobed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark. Jeff, Shawn Lopes
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