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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,871 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,871 reviews

March 11, 2022

Had a great experience with Chris. He made my out of state purchase arguably the best car buying experience I have had. Even helped line up delivery of both the new truck and my trade More

by dilmmurray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gabehart
Mar 11, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for choosing Cross Chrysler Jeep FIAT! We are happy to know that our team provided you with the best car-buying transaction that you have experienced. Let us know if there is anything else we can help you with. Until next time!

March 08, 2022

I had a great experience buying a used Jeep Compass from Cross Jeep and working with Shawn Lopes. He made the process very easy. More

by Dlglesser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Mar 08, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for taking the time to share your great car-buying experience! Congratulations on your new Jeep Compass! We truly appreciate your positive feedback, and we are looking forward to working with you again at Cross Chrysler Jeep Fiat.

March 07, 2022

The team are very kind and efficient. Did not feel pressured. Quick easy process. Will be a return customer More

by Kirbycpc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Mar 07, 2022 -

Cross Chrysler Jeep Fiat responded

We are so pleased to learn that our team took wonderful care of you here at Cross Chrysler Jeep FIAT. We strive to provide our customers with the best service possible. We appreciate your business.

March 07, 2022

Chris was very friendly and not over pressuring. He was very knowledgeable about this Jeep and all other models. Great experience. More

by Kbieker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gabehart
Mar 07, 2022 -

Cross Chrysler Jeep Fiat responded

Hi there, thank you so much for sharing your positive feedback about us here at Cross Chrysler Jeep FIAT. Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!

March 06, 2022

This was the best salesman I've ever had. Is knowledgeable friendly Most of all not pushy. I'd definitely recommend this Chris and Cross. More

by jillb32feb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Our finance guy is not listed. He was great and honest, fun to talk too., Chris Gabehart
Mar 07, 2022 -

Cross Chrysler Jeep Fiat responded

Jillb32feb, Thank you for taking the time to write out a review. We appreciate the feedback and are glad to hear you had a good experience at our dealership. Please come back anytime you need anything! Regards, Cross Chrysler Jeep FIAT

March 05, 2022

My purchase was easy and painless. Conducted our business via email and phone as I live in a different state. Drove down and was in and out in less than an hour with my new vehicle. More

by jccastile1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Beard
Mar 06, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for taking the time to leave us a positive review. I am happy to learn that our Sales Team was able to help you find a great vehicle and was able to make the overall experience at our dealership smooth and stress-free. If you ever need help with any auto needs in the future, feel free to give us a call here at Cross Chrysler Jeep FIAT! Enjoy your new vehicle!

March 03, 2022

Always had a good experience until the last three visits. My last service they didn’t complete the service work. Did not rotate my tires or check the air pressure. I’m not sure what other work was or was not More

by faw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsi Ferguson
Mar 04, 2022 -

Cross Chrysler Jeep Fiat responded

Hello, Thank you for taking the time to provide us with your feedback. We take our customer feedback very seriously and are always looking for ways to improve and provide top-notch service. I would love the opportunity to speak with you about your recent service visits and communication with our Service Department. Can you please email me your preferred contact method so we can discuss this further? Thank you. Chris Madison General Manager cmadison@crossmtrs.com

Mar 18, 2022 -

faw responded

Chris Madison obviously sent this contact request for public viewing. I responded with an email with my contact information two weeks ago. I have heard nothing from anyone at Cross Jeep. This is very disappointing and reiterates my thought that Cross has lost their customer service focus.

March 02, 2022

Staff was pleasant and professional and answered all my questions. I see no need to write a minimum number of words. More

by Mikegowin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Morrison
Mar 02, 2022 -

Cross Chrysler Jeep Fiat responded

Thanks, Mike! Your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.

March 02, 2022

Shawn helped find me a pickup truck that was just what I was looking for. He was very patient and thorough. I would highly recommend working with him and Cross Jeep! More

by Caldwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Mar 02, 2022 -

Cross Chrysler Jeep Fiat responded

Thank you for sharing your positive feedback. We are pleased that our Sales Team provided you with great customer service, helping you find a truck you were looking for. We appreciate your business with Cross Chrysler Jeep FIAT.

March 02, 2022

Everyone at the dealership was very friendly and helpful. Every aspect on picking up the vehicle was as promised. Shawn, the salesman, went above and beyond. More

by Kent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Mar 02, 2022 -

Cross Chrysler Jeep Fiat responded

We strive for a high level of customer satisfaction in all aspects of our dealership here at Cross Chrysler Jeep FIAT. Thanks again for the recommendation, and have an amazing day!

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