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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,869 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,869 reviews

October 02, 2021

Stopped in for parts. Walked away driving a 2021 Rubicon. The entire sales team was knowledgeable and professional. Made the deal of buying a new vehicle as smooth as possible. Thx again. More

by roman01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Oct 03, 2021 -

Cross Chrysler Jeep Fiat responded

Thank you so much for being one of our valued guests. If you have further needs or questions, please reach out!

October 01, 2021

I had a really great experience buying my new Wrangler 4xe here. Jon Cross was super helpful and easy to work with buying the car and helped me get exactly what I wanted. He was also super communicative More

by Jldecoste1022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Jon Cross, Shawn Lopes
Oct 02, 2021 -

Cross Chrysler Jeep Fiat responded

Glad you had such a great buying experience with us at Cross Chrysler Jeep FIAT! Your comments are appreciated and we are glad you stopped by!

September 30, 2021

Chris went above and beyond for us, and made purchasing our new Jeep an absolute pleasure! More

by b.reynolds3676
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gabehart
Oct 01, 2021 -

Cross Chrysler Jeep Fiat responded

Cross Chrysler Jeep FIAT appreciates the 5-stars and feedback. The team is glad your experience was an absolute pleasure. We look forward to future visits.

September 28, 2021

Had a horrible experience with the service of my Chrysler writer was horrible also also More

by shawnj43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelsi Ferguson
Sep 29, 2021 -

Cross Chrysler Jeep Fiat responded

Shawn, Thanks for your review. We will continue to improve our processes and I believe we have already addressed this with you and made it right. Thanks, Cross Jeep Team

September 28, 2021

Kelsi was very helpful and efficient in identifying services needed. Addressed all questions about service. More

by Norm Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsi Ferguson
Sep 29, 2021 -

Cross Chrysler Jeep Fiat responded

Thank you for visiting Cross Chrysler Jeep FIAT. Norm! We are happy to know that our team provided you with an excellent service experience. We look forward to working with you again!

September 26, 2021

Excellent experience and I look forward to working with them in the future with modifications to my Jeep ! More

by rossiking71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Maupin
Sep 27, 2021 -

Cross Chrysler Jeep Fiat responded

Thank you for the positive feedback! We are happy to know that you had an excellent experience with us at Cross Chrysler Jeep FIAT, and we hope that you will continue to visit us!

September 24, 2021

My husband and I just went to look over the weekend not exactly sure what we wanted. Shawn was super helpful and great with help us make our decision More

by Kaelin G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Sep 24, 2021 -

Cross Chrysler Jeep Fiat responded

Kaelin, thank you for taking the time to share your great experience with Shawn! We truly appreciate your positive feedback, and we are looking forward to working with you again in the future at Cross Chrysler Jeep Fiat.

September 20, 2021

I recently visited Cross and had a pretty good experience. I worked with Mark Yates and ended up leaving in a new Tesla model 3. I really appreciated their patience with me through the process, es More

by Andrew Stroud
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Yates
Sep 21, 2021 -

Cross Chrysler Jeep Fiat responded

Hi, Andrew! The team appreciates the positive star rating and feedback. Cross Chrysler Jeep FIAT is glad your experience was a good one. We look forward to seeing you back. Safe travels on the road ahead.

September 20, 2021

Came in with alot of questions and Mark answerd them all..happy with his service...will come back thank you More

by PG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Turner
Sep 21, 2021 -

Cross Chrysler Jeep Fiat responded

Thank you for the great review! We are happy to know that you had a positive experience with Rick, and if there is anything else we can do for you, please let us know.

September 17, 2021

I had the best experience buying my car here. It was a very laid back experience, which I appreciate. My salesman Matt was friendly, personable and kept me informed about everything. I would highly recomm More

by Lindsayb1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Yates, James Holfinger
Sep 18, 2021 -

Cross Chrysler Jeep Fiat responded

Hi Lindsay, Thank you for sharing the details of your best car buying experience. We are pleased that our Sales Department were friendly, personable and kept you informed throughout the process. We hope that you enjoy your purchase and at Cross Chrysler Jeep FIAT we appreciate your recommendation. Know that we are always here should you need us.

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