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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,873 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,873 reviews

December 08, 2020

I came in with a pretty tight timeline to get my scheduled oil change and tire rotation, Kelsey made sure that I got my car when I needed it and everything was great More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsi Ferguson
Dec 09, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you for the kind review! We are so glad to know that you received prompt and efficient service during your visit. Please let us know if we can be of any further assistance.

December 08, 2020

Excellent shopping experience with Mr. Beard at Cross Jeep. He is very knowledgeable and answered all of the Jeep questions I had. There's nothing worse than a salesman hanging your coat tail and than More

by Lorettasanders54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Matthew Beard
Dec 09, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you for the great review, Loretta! We are so glad to see that Matthew's knowledge and expertise helped you find the perfect new Jeep! Congratulations on your new Trailhawk, please come back to Cross Chrysler Jeep FIAT at any time!

December 07, 2020

Cross is an outstanding dealership. They are are easy to work with. They pay attention to detail. Just purchased a 2021 Jeep Wrangler Rubicon. Great deal and exceptional delivery. I highly recommend Mat More

by pweller11006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Madison, Dustin Madison, Matt Ward, Jon Cross, Matthew Beard, Tony Whitehouse, Tyler Morrison
Dec 07, 2020 -

Cross Chrysler Jeep Fiat responded

Hi, thank you for taking the time to write a review! We are thrilled to hear Matt and our team went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your new brand new 2021 Jeep Wrangler Rubicon! We tule appreciate your positive feedback, and we are looking forward to taking care of your auto needs in the future.

December 04, 2020

I have done business with Cross since 1991. Every employee is very nice, friendly, efficient and caring. I only buy my Jeeps from Cross and only use their service department. Rick Turner, service a More

by RUTHFUCHS55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Turner
Dec 05, 2020 -

Cross Chrysler Jeep Fiat responded

Ruth, we couldn't be more appreciative of this positive review! We strive to provide our customers with an experience they can't receive anywhere else, and we're so proud that Rick has provided just that to you. Customer satisfaction is what keeps us going, and we hope that you visit us soon. Please feel free to contact us for any of your auto needs!

December 01, 2020

Shawn Lopes got me the vehicle that I wanted at a very fair price and a reasonable deal on my trade in. Shawn wen the extra mile for me. More

by triley3332
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Dec 02, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you so much for your feedback. We take pleasure in hearing that our team is working hard and our guests are leaving with a smile on their face. We are committed to customer satisfaction and greatly appreciate your comments about Shawn's care. We hope to see you again soon!

November 30, 2020

I had a positive used car buying experience with my salesman BJ Cornell and the Cross team. Was great they really let me test drive the Jeep for a while and negotiated fairly on my trade-in value and f More

by bryan.rensel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BJ Cornell
Nov 30, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you for the great review, Bryan! We are so glad to see that BJ and the team found you such a great deal for your new Jeep and your trade-in. Congratulations on your purchase; please come back at any time.

November 27, 2020

Matthew Beard was an exceptional salesman, he was able to work with me remotely and around my schedule in the midst of the Covid pandemic. And he went above and beyond on finalizing my deal on a new 2020 Jee More

by JCosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Beard
Nov 28, 2020 -

Cross Chrysler Jeep Fiat responded

Congrats on your new Jeep Gladiator! We will be sure to thank Matthew for providing you with exceptional service. Let us know if there is anything else we can help you with. We look forward to working with you again!

November 25, 2020

Worked with Shawn Lopes. Process was easy. Shawn listened to what I wanted and was able to pivot quickly to resolve an issue with the originally wanted vehicle. Great experience. More

by JBais
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, James Holfinger
Nov 25, 2020 -

Cross Chrysler Jeep Fiat responded

thanks for taking the time to share your easy car-buying experience with Shawn and James! We hope you continue to enjoy your new ride! Please do not hesitate to reach out to us when we can work with you down the road!

November 20, 2020

They were great. Right from the start they helped out as much as possible. I would highly recommend them to others. Would buy from them again More

by Timbaugh23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, Chase Vancelette
Nov 20, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you for the 5-star rating and great review! We are happy to know that you had a good experience with us and we appreciate you recommending us!

November 17, 2020

I got to know this dealer when searching for a car on internet. Getting to know BJ at the Cross Chrysler, JEEP dealership was a surprisingly a very positive experience Most importantly, he is a sincere More

by Both
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BJ Cornell
Nov 17, 2020 -

Cross Chrysler Jeep Fiat responded

First off, thank you much for your review! We are glad we could make your car buying experience something to remember. We'll be sure to let BJ know how awesome he is and how well he did with your experience!

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