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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,871 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,871 reviews

October 24, 2020

We had an excellent experience working with Shawn to get the deal all prepared and worked out over the phone. Once we got into town everything went just as smoothly and all expectations we well exceeded wit More

by Leibreichb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt ward, Shawn Lopes
Oct 25, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you so much for taking a moment of your day to share what a positive experience you had with Shawn. Congratulations on the Jeep and happy driving. See you next time!

October 22, 2020

The customer service experience was out of this world. I'm working overseas and saw a Jeep I just had to have and I called in and was connected with Shawn. We ironed everything out and made a deal. I had More

by ajcris96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Shawn Lopes
Oct 22, 2020 -

Cross Chrysler Jeep Fiat responded

Hi there, thank you so much for the kind words! Congratulations on your new Jeep! We'll be sure to share your compliments with Shawn and our team. We hope you have a wonderful day.

October 19, 2020

I was very please with my seller Shawn. He gave me good information. Awesome job! He kept searching until he found what I was looking for! More

by Dworthington0213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Oct 20, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of Shawn. We appreciate your business!

October 15, 2020

Shawn made sure that we had our options and we got what we wanted, and couldn't be happier. He was polite and didn't pressure us into something else More

by Jrmb4000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Cross, Shawn Lopes
Oct 15, 2020 -

Cross Chrysler Jeep Fiat responded

Hi there, thanks for the kind words with Shawn! We hope to see you again!

October 14, 2020

Chase was great! We had been looking for about a month and saw what we wanted online. We took a chance, and drove 2+ hours - best idea ever!! Great service. It was a very busy day, but Chase took the t More

by Kelly and Albert Byrns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Vancelette
Oct 14, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you for the wonderful review, Kelly and Albert! We can't wait to let Chase know that his exceptional service made such a positive impression on you. You are so welcome; we hope you'll consider us again in the future.

October 08, 2020

The visit was great and the only thing I have to say something about is the fact that they gouged me for the price of the cabin air filter. I was charged $39 plus labor and I thought well why not just g More

by Tex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Turner
Oct 08, 2020 -

Cross Chrysler Jeep Fiat responded

Tex, thanks for sharing your feedback with us. We'll be sure to share your comments with our Management Team. Let us know if there is anything else we can assist you with.

October 06, 2020

We were very pleased with our salesman, Sean. He was very helpful and pleasant. We are really enjoying our new car. Thank You, Johnny Johnson More

by jwoodbutcher58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Oct 06, 2020 -

Cross Chrysler Jeep Fiat responded

Hi Johnny, thanks for the great review with Sean! We appreciate your business and are glad to hear you're enjoying your new car. Have a wonderful day!

October 02, 2020

This is the second time I have bought a Jeep from them! Absolutely great service! They go out of their way to help you get what you want! More

by Kquinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BJ Cornell
Oct 03, 2020 -

Cross Chrysler Jeep Fiat responded

We appreciate the excellent review and look forward to working with you again!

October 02, 2020

Great experience at Cross. Matthew Beard provided a great buying experience. He communicated with me regularly as I made my final decision on which Jeep would be best for me. After I made my choice the commu More

by meconway
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Madison, Matthew Beard
Oct 03, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you for the great review! We will be sure to thank Matthew for providing you with an excellent car-buying experience. We look forward to working with you again!

September 30, 2020

Best JEEP Dealership in the country!! Matt Beard is one of the most knowledgeable Product Specialist and Jeep enthusiasts you'll ever meet. His years of service at Cross Motors shows and he is passionate a More

by IGOTUR6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Beard
Sep 30, 2020 -

Cross Chrysler Jeep Fiat responded

Thanks for the 5-star review! We're pleased to hear that you think our Jeep dealership is the best in the country! We think so too. Thank you for choosing us. We hope to see you again in the near future.

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