Cross Creek Subaru

Great place to buy a car. They made the process easy and quick. They have a very knowledgeable team and very helpful. They made the process easy and quick. They have a very knowledgeable team and very helpful. More

Everyone is super friendly and helpful. We had a truly enjoyable experience from being to en. We had a truly enjoyable experience from being to en. More

Checked an issue determined the warning on TPMS was in error. Washed my car as customer care. Provided a business card to call if the matter happens again. error. Washed my car as customer care. Provided a business card to call if the matter happens again. More

Most excellent staff very knowledgeable they know how to fix a car and detail is excellent. Service advisors really care about the customer as well as the whole business. I will be back!! fix a car and detail is excellent. Service advisors really care about the customer as well as the whole business. I will be back!! More

Emily B. was an answer to prayer! She made the experience actually enjoyable! She is very personable and professional and she went over and beyond, in fact al was an answer to prayer! She made the experience actually enjoyable! She is very personable and professional and she went over and beyond, in fact all at this dealership went out of their way to make buying a vehicle a positive experience! More

Contacted customer advocacy after speaking with a service employee at the Subaru in Wilmington. Was given the contact info for customer advocacy. Paint was peeling on the luggage rack that should not be peel employee at the Subaru in Wilmington. Was given the contact info for customer advocacy. Paint was peeling on the luggage rack that should not be peeling off having had the car for a year. Took my Outback to the Fayetteville location and was told they would only cover 50% of the cost of repair because I hadn't brought my car in for service at one of their dealerships. They said that if I had brought it in for service they'd consider covering a manufacturer defect at 100%. I am able to do the basic maintenance on my own vehicle without having to pay a rip off amount for a dealership to do it. There has never been a reason to take it to them. They resorted to dirty tactics and blackmail in an attempt to sway me to have it serviced at their location. First and last Subaru I will ever own. I even went all out and had the Wilmington location order me the 2025 Onyx Edition Subaru Outback. Should have just gotten the Camry like I originally wanted. More

Best dealership that we've ever dealt with in over 55 years! Emily makes the process so smooth. We have purchased 5 cars from them. years! Emily makes the process so smooth. We have purchased 5 cars from them. More

I have dealt with Cross Creek Subaru since the purchase of our 2020 cross trek. They are the only individuals who have serviced the vehicle. We are completely satisfied with their services. of our 2020 cross trek. They are the only individuals who have serviced the vehicle. We are completely satisfied with their services. More

Staff was very efficient and helpful. The waiting room was nice . I was very happy with service. The waiting room was nice . I was very happy with service. More

This dealer always strives to satisfy every customer! By doing quality repairs at reasonable prices! By doing quality repairs at reasonable prices! More