Cross Creek Subaru
Fayetteville, NC
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Everyone we came into contact with was welcoming, kind, and informative. They were up front regarding the car price and there were no hidden fees. I highly recommend this dealer if you are looking for a ca and informative. They were up front regarding the car price and there were no hidden fees. I highly recommend this dealer if you are looking for a car. More
Extremely professional, valued, my time very efficient with my time. Completely transparent. The online price was the price.There's no add ons no games. with my time. Completely transparent. The online price was the price.There's no add ons no games. More
While the service was exemplary, they damaged a piece of equipment throughout the process and when I let them know they wanted me to to still pay to fix the same damage they caused. equipment throughout the process and when I let them know they wanted me to to still pay to fix the same damage they caused. More
My daughter called the dealership Thursday morning not knowing what was wrong with her car. They told her to bring it in and was able to assist her without an appointment. She just needed a battery. knowing what was wrong with her car. They told her to bring it in and was able to assist her without an appointment. She just needed a battery. More
I bought my 2015 Outback from a young Soldier. Great car for a great price. Car has been running great since I bought it. Then one day the cruise control quit while was on the Interstate. I drove Great car for a great price. Car has been running great since I bought it. Then one day the cruise control quit while was on the Interstate. I drove home with a lot of worries. The problem solved itself a few days later. Then it happened again. So, I knew it was time to take action and get the problem sorted. I drove to my Subaru dealership and told them what had happened. A very nice lady named Paula found me and explained what they had found. I watched the video they sent me and asked what they were going to do. Paula explained that they were going to have to get a new catalytic converter and pipes from Atlanta. She said they would have everything by Tuesday. She made me an appointment for Wednesday morning. I came in Wednesday morning and 6 hours later I had paid for my work and drove home. Everything was working! I drove to my medical appointment in Benson and my cruise control worked fine. I am extremely grateful and happy for the great service I received at the dealership. And massive kudos to Paula for taking care of me! More
Amazing service s always. ...was July 3 and they were packed due to the holiday weekend. Paula Black is awesome and was able to get my car in through the oil change side and I ...was July 3 and they were packed due to the holiday weekend. Paula Black is awesome and was able to get my car in through the oil change side and I had two nails in my tire and it was not repairable. Luckily they got me a tire by 3 (they were closing) and got it back and I was out the door by 3 so I could safely drive me vehicle and make my appointments on Monday without having to worry about my safety with the tire. I wouldn't drive anything but a Subaru and would highly recommend Cross Creek. More
service experience poor, ordered wrong parts, didnt QC check parts, kept car for whole weekend and all through monday. we were obviously placed at the end of the queue. Was almost 6pm when we finally go check parts, kept car for whole weekend and all through monday. we were obviously placed at the end of the queue. Was almost 6pm when we finally got the car back after dropping off at 11am friday! This was only a simple accessory install, nothing difficult More

