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Cross Creek Subaru

Fayetteville, NC

4.9
154 Reviews

497 N. Mcpherson Church Rd

Fayetteville, NC

28303

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Showing 154 reviews

July 27, 2026

Everyone we came into contact with was welcoming, kind, and informative. They were up front regarding the car price and there were no hidden fees. I highly recommend this dealer if you are looking for a ca More

by Roanne
Recommend Dealer
Yes
Employees Worked With
Jared Bost, Cross Creek Subaru
July 20, 2026

Extremely professional, valued, my time very efficient with my time. Completely transparent. The online price was the price.There's no add ons no games. More

by Jimhendricks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared was an excellent salesperson, Cross Creek Subaru
Jul 21, 2026 -

Cross Creek Subaru responded

Thank you so much for your wonderful review Jim! We're thrilled to hear that you had such a positive experience with our team. Providing a transparent, efficient, and hassle-free buying experience is exactly what we strive for, so it means a lot to know you felt your time was respected and that the online price was truly the price—no surprises, no games. Thank you for choosing Cross Creek Subaru. We hope you enjoy every mile in your new Subaru, and we look forward to seeing you again for your first service. Welcome to the Cross Creek Subaru family!

July 17, 2026

While the service was exemplary, they damaged a piece of equipment throughout the process and when I let them know they wanted me to to still pay to fix the same damage they caused. More

by cristian.arce12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cross Creek Subaru
Jul 20, 2026 -

Cross Creek Subaru responded

Thank you for taking the time to share your feedback. We're glad to hear that you felt the service itself was exemplary, but we're truly sorry to learn that your overall experience did not meet your expectations. Our Fixed Operations Manager, Jay Barr, would appreciate the opportunity to speak with you directly about your recent visit and better understand what happened. Please feel free to contact Jay at (910) 434-5213 at your convenience. We value your feedback and hope we'll have the opportunity to discuss your concerns and work toward a resolution.

July 14, 2026

Friendly, fantastic service. This my 3rd subaru and look forward to driving it. Thet treat you right. More

by bedazzlerr1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cross Creek Subaru
July 12, 2026

Best dealership experience I have ever had and I have purchased and maintained a lot of vehicles. Highly recommend! More

by ang8colli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cross Creek Subaru
July 10, 2026

My daughter called the dealership Thursday morning not knowing what was wrong with her car. They told her to bring it in and was able to assist her without an appointment. She just needed a battery. More

by Mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady in the service department , Cross Creek Subaru
July 09, 2026

I bought my 2015 Outback from a young Soldier. Great car for a great price. Car has been running great since I bought it. Then one day the cruise control quit while was on the Interstate. I drove More

by MikeyKam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Black , Cross Creek Subaru
July 06, 2026

Amazing service s always. ...was July 3 and they were packed due to the holiday weekend. Paula Black is awesome and was able to get my car in through the oil change side and I More

by cindymattern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cross Creek Subaru
July 01, 2026

Excellent service and fair pricing. My service advisor Gabriel was outstanding. I like the service at Cross Creek Subaru. More

by Momlame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Carter, Cross Creek Subaru
June 23, 2026

service experience poor, ordered wrong parts, didnt QC check parts, kept car for whole weekend and all through monday. we were obviously placed at the end of the queue. Was almost 6pm when we finally go More

by terrapin24h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cross Creek Subaru
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