Crossroads Ford Apex

Patrick Rowe was very friendly and helpful. He obviously knows his product which impressed me as I am a car enthusiast. I did not want to do the typical back and forth bargaining and arguing that is experi knows his product which impressed me as I am a car enthusiast. I did not want to do the typical back and forth bargaining and arguing that is experienced at most dealerships, I explained this to Mr. Rowe and he acquiesced. This was the 7th dealership I had visited/communicated directly with in the past 2 weeks. I was honestly beginning to think it wasn't meant for us to get a new Ford when Mr. Rowe called me in reference to an online request I had submitted. He was open and friendly which caused me to continue the discussion further. Two days later my wife and I left your dealership with the exact car we had been looking for. Earlier today I received a call from Capital Ford in reference to the same online request Mr. Rowe received. The lady I spoke to was nice, but I quickly informed her that I was no longer in the market because the purchase had been made. When we are in the market for another Ford we will contact Mr. Rowe directly as long as he is still working at Crossroads Ford. Thanks again Mr. Rowe. More

Working with Crossroads Ford salesmen Steve and Patrick was a good experience. I was by no means an easy customer as I knew exactly what I was looking for and the price range I wanted to stay in. Patrick was a good experience. I was by no means an easy customer as I knew exactly what I was looking for and the price range I wanted to stay in. Patrick went out of his way to locate and bring in the vehicle I wanted. The one compliant (and this is more towards all car dealerships) is that salesmen make customers wait forever at the table. For me personally, I can't stand that. Once again, that is not directly related to Crossroad Ford, but more of the entire car dealership industry. More

My wife and I recently purchased a 2014 ford escape and we could not have been more pleased with our service. Our dealer was very friendly and was able to work very well with us on price. Not once did we we could not have been more pleased with our service. Our dealer was very friendly and was able to work very well with us on price. Not once did we ever feel pressured into anything unlike at most dealerships. Overall wonderful experience and we will most certainly recommend them to any of our friends/family interested in buying a car. More

I gave Patrick a 5 across the board for a few reasons. First of all, I'm not from NC and he handled a lot of work over the phone before meeting me or seeing my trade in car. I was only in the area for a First of all, I'm not from NC and he handled a lot of work over the phone before meeting me or seeing my trade in car. I was only in the area for a couple of days and he did everything he could to make sure I got the Mustang I wanted the way I wanted it in the time I had in the area. He was a pleasure to work with and would recommend him and Crossroads Ford in the future. More

Patrick Rowe and the crossroads team were great to work with. This was my first financed vehicle and a little skeptical when making the right decisions. You always think that a salesman is teying to get th with. This was my first financed vehicle and a little skeptical when making the right decisions. You always think that a salesman is teying to get the one up but the team made everything easy to understand. They were great to work with both on the sales side and with Aj in the finance office. They walked through all the details even down to setting up the sync system - which is a fantastic feature that Ford has added. I new I was going to get a Ford and am glad I went to Crossroads. More

Patrick did a great job finding the car we wanted and its driving great - he made it quick and easy ! So We are very pleased. driving great - he made it quick and easy ! So We are very pleased. More

Larry Curtisford was customer-service minded from the first phone call I made to the dealership. I asked him to check on a stock number for a car I was interested in. He promptly called back and informed first phone call I made to the dealership. I asked him to check on a stock number for a car I was interested in. He promptly called back and informed me of his findings. There was no pressure to come in immediately, however, I stopped by after work. When I met Larry the very first thing he offered was for me to test drive the car. No numbers, no paperwork, no finance stuff; I got to simply drive the car to see what I thought. I loved the vehicle, and Larry was not afraid to answer challenging questions. After working on a price that fit my budget, we struck a deal with the Sales Manager. I felt like Larry was my representative each time he went to the Manager for guidance on a price, feature, etc. I understand that this process of back-and-forth to the manager's desk with offers is typical at a dealership, but Larry made me feel like he was my advocate. I hate car shopping. I hate dealerships. I hate the process. Larry and Crossroads Ford - Cary changed all of that and made the experience enjoyable. Thanks! More

This was the third car my family has purchased from Crossroads Ford over the course of 20 years. Each time we have received excellent service including friendly, no-pressure sales, very knowledgeable e Crossroads Ford over the course of 20 years. Each time we have received excellent service including friendly, no-pressure sales, very knowledgeable employees from sales to finance, and an outstanding product! I felt each employee with whom I dealt was really interested in helping me find the perfect car...even though it took me three visits to finally decide (beautiful, functional vehicles made it a tough choice). It's a competitive market, but I've always been happy with my Crossroads Fords and could not imagine doing business with any other dealer, Ford or otherwise. Of course, price is usually the top priority for people, and I got a great one which is primarily why I would recommend Crossroads Ford to anyone looking for an outstanding vehicle from a high-quality dealer. Also, terrific indoor showroom makes car-shopping easy on bad hair days! More

We were extremely impressed with the service we received from Patrick Rowe when we purchased our new Ford truck. He kept us informed of the status of our purchase every step of the way with phone calls, ema from Patrick Rowe when we purchased our new Ford truck. He kept us informed of the status of our purchase every step of the way with phone calls, emails, and texts. Everything went extremely well with no problems of any kind. The purchase was handled in an amazingly short amount of time and just how Patrick told us it would be. He answered every question and always followed through with whatever was needed to process our purchase according to our needs and wishes. We would definitely use Patrick again for any purchase and would also recommend him to our friends and family without hesitation. After we received our vehicle, we were impressed with his contact as he wanted to make sure that we were happy with our purchase and to also ensure that we didn't have any problems or questions with the operation of the new truck.He was just what a salesman should be. More

very good experience. excellent follow through and when Patrick said he would do something, he did. Process was very smooth, especially since after test driving and making a decision, all the paperwork wa Patrick said he would do something, he did. Process was very smooth, especially since after test driving and making a decision, all the paperwork was done via FedEx More