Crossroads Ford Apex

This was the second purchase from Patrick and both both times were outstanding experiences. He make sure all paper work was completed and made sure I understood all that needed to know about the car. times were outstanding experiences. He make sure all paper work was completed and made sure I understood all that needed to know about the car. More

Michael did a fantastic job. I was very impressed with his professionalism, honesty and excellent customer service. I would recommend him to friends in the market for a car. He is a salesperson that Cro his professionalism, honesty and excellent customer service. I would recommend him to friends in the market for a car. He is a salesperson that Crossroads should be proud of. Thank you More

Josh was great to work with, very friendly and informative. The process seemed to take a long time, about 4 hours from start to finish. The price was right about what Kelley Blue Book says it shou informative. The process seemed to take a long time, about 4 hours from start to finish. The price was right about what Kelley Blue Book says it should be. The car is in great shape and we really love driving it. More

Do not see this sales person he is a lair, rude does not listen to the customer.will not work with you when asked questions he has short answers. Very pushy person from the start. Once I walked in the store listen to the customer.will not work with you when asked questions he has short answers. Very pushy person from the start. Once I walked in the store he was very pushy. I would not recommend this dearlorship or this sales person to anyone if you do use this dearlorship stay away from john arruda he should not be a sales person anywhere. The rudest person ever dealt with. Not willing to work with the customer avoid this salesman. Maybe they will get rid of him and make it a better place john arruda made my experience a nitemare. If you use them ask for a different salesman do not use john arruda More

I had set up with Michael to come test drive the 2003 Toyota Tundra, we are about 2.5 hours from the dealership, the morning we were getting ready to come in and Michael called to let me know that someon Toyota Tundra, we are about 2.5 hours from the dealership, the morning we were getting ready to come in and Michael called to let me know that someone was taking it for a test drive and he wanted to let me know they might buy it, he sounded like he really cared and wanted to be sure we knew before driving the distance and the truck being sold. He was genuine and said sorry, I told him no worries I totally understood. He said he would keep me updated if they bought it or not. I waited about 30 more minutes and Michael called back and said the person left and did not buy so to come on in. I told him we were on our way. I got to Greensboro where i was picking up a friend to go with me, and I got another call from Michael and again I could tell he was really sorry that the customer came back who test drove it and had taken it to their credit union to buy, he said he was sorry and I said no worries I understand no fault of his and I totally appreciated him calling to let me know. Again though I could tell he was very genuinely sorry that I was halfway there and this had happened, but was no control of his. So me, my wife and friend looked up another truck that was in Fayetteville, which was about 2.5 hours away, we called they had it so we headed on down. The experience there was not good at all, and the truck had a leak around the trans gasket seal, so we left and were heading to one other dealer near by, but stopped to get something to eat real fast. As we were eating my friend said "you never know maybe the financing will not go through for the one Michael has at Crossroads Ford" No kidding about 5 to 10 min later my cell phone rang, I heard "Iowa are you in the market for a Tundra, and I said yeah what do you have, and he said the financing did not go through on that Tundra, this is Michael from Crossroads come on in my manager approved me to hold the key until you get here. AWESOME, I said I am in Fayetteville but we are on our way! It took us about 2 hours to get there but when we did Michael was waiting for us and as promised he was holding the truck and the key for me to test drive and look at. I checked under it and it looked very clean, no signs of any leaks, engine was nice, Michael pointed out the minor little dings right up front, wanted me to be sure I saw them, no surprises. He was very friendly and up front just like he was on the phone calls through out the day giving me updates. After we went through the paperwork process we worked with Craig Maxa, and again friendly, upfront, no pressure, explained their warranty plan, still no pressure, was very patient with us while we asked my friend etc on his opinion. I have bought 3 cars since 2003, 2 of which were brand new Kia's and this was hands down the best experience in car buying that i can remember. I was hoping to get the price a little bit lower, but after the service, and seeing how nice the truck was and not seeing many for sale with that low mileage, I was satisfied and felt good about buying it, though Michael did get approved to take a few hundred off for us driving all around that day. Michael called me today to check on me, asked if I was enjoying the truck.. and I let him know indeed. More

We went in to check out an Escape for me and an F150 for my husband. Larry was great to work with and we wound up buying both vehicles that day! We dfinitely recommend Crossroads Ford Cary! my husband. Larry was great to work with and we wound up buying both vehicles that day! We dfinitely recommend Crossroads Ford Cary! More

What a wonderful car buying experience! This was the easiest and quickest purchase I have ever made. Fantastic sales staff with superb customer service. I would highly recommend Crossroads Ford Cary t easiest and quickest purchase I have ever made. Fantastic sales staff with superb customer service. I would highly recommend Crossroads Ford Cary to all potential buyers! More

I was very pleased with Mr.Rowe in the way he explained all my questions and going the extra mile to help me find more money to help me purchase my new Ford truck, plus he treated us like old friends that all my questions and going the extra mile to help me find more money to help me purchase my new Ford truck, plus he treated us like old friends that we had not seen in a while and was not in a rush to get the sale.He is good people. More

My experience working with Larry and Lee on my Escape Titanium purchase at Crossroads was a smooth painless experience. I had filled out some on-line inquiries and talked with Larry by email prior t Titanium purchase at Crossroads was a smooth painless experience. I had filled out some on-line inquiries and talked with Larry by email prior to my 1st visit to Crossroads. Larry had the vehicle I wanted all ready to go when I came in for a test drive. I had to come back a couple days later since I didn't have time during my initial visit to make the purchase. When I came back a few days later, I let Larry know what I expected in the way of financing and trade in. He went to his manager only once to get it done. The whole thing was painless and I feel I got what I wanted. I had to bring my 2 kids (9 and 10) with me after school the day I bought the car. They were entertained by the large indoor showroom, kid room, free wi-fi connection on the laptop we brought, and the variety of snacks provided by the sales staff while we waited for the trade-in evaluation and necessary paperwork. Lee was helpful on answering questions about the extended warrantees. Larry walked us through all the features of the Escape before we drove away. More

5th Ford from Crossroads...Only place to buy a Ford!! Nice people...great selection...good service...Larry and Steve are terrific to deal with...Happy! Nice people...great selection...good service...Larry and Steve are terrific to deal with...Happy! More