Crossroads Ford Apex

I have purchased numerous new and used vehicles from dealerships in my lifetime and the service I received from Keith Johnson and Michael Ketter at Crossroads Ford was by far the best experience I have dealerships in my lifetime and the service I received from Keith Johnson and Michael Ketter at Crossroads Ford was by far the best experience I have ever had. Ford should go an extra mile to make sure these guys feel appreciated as they went the extra distance to make sure their customers were completely satisfied and accommodated. Keith was my first line of contact, where I sent him a lengthy, detailed description of the very specific vehicle I was looking for. I was happy to receive an email back from an informed and engaged employee. He read my email carefully and answered all of my questions. It was so refreshing to receive quality customer service. After a few emails back and forth during the day, Keith was happy to see me that same night even though I did not set up an appointment. He introduced me to Michael, another fine example of a model employee. Both guys were personable and professional, a combination that you cannot teach. Both gentlemen were extremely respectful of my girlfriend and always made sure she was included in the conversation as we were both purchasing the vehicle, not just me. She was never left out, and usually addressed before me, again a small trait that a lot of salesmen usually forget. Both guys met us for the delivery and completed the walkthrough together. I found a couple of scratches and the guys jumped on it and volunteered to get it taken care of. They didn’t brush me off or anything. I have even emailed Michael a few times post-delivery and he has promptly and courteously responded to all of my questions. Most of all, Keith and Michael were simply a joy to work with; they joked and laughed with us making the experience fun, but also displayed knowledge and professionalism throughout the process. All, I want you to know that I am a member of a proud Chevy family and this is my first Ford. So much so that I know I will have to smooth over my purchase with my father. You know that Ford and Chevy runs deep in families, especially in the South. I cannot stress enough that Keith and Michael sold us this vehicle with their customer service. We actually received very disrespectful customer ‘service’ from Capital Ford, but gave Ford a second chance at CrossRoads, where Keith and Michael delivered and I will be happy to buy another vehicle from these guys, regardless of what dealership they are at. More

I always dread approaching a car dealership as I liken the sales people hanging around outside to vulchers. HOWEVER, our exerience workig with Michael was anything but dreadful. It was wonderful. We'v the sales people hanging around outside to vulchers. HOWEVER, our exerience workig with Michael was anything but dreadful. It was wonderful. We've never worked with a more honest genuine salesman before. I would not only recommend Crossroads to my friends but would and will recommend Mike. THANKS! More

Steve was friendly and professional and concentrated on making my purchase as easy as possible. He answered all my questions and offered helpful information. The atmosphe concentrated on making my purchase as easy as possible. He answered all my questions and offered helpful information. The atmosphere was peaceful and pleasant. The coffee bar was great. More

We found Michael Ketter to be an extremely professional and helpful through our purchase. He listened to our requirements for a vehicle and found everything we had asked for. He handled every aspect of and helpful through our purchase. He listened to our requirements for a vehicle and found everything we had asked for. He handled every aspect of our purchase personally, and we feel he truly worked to satisfy all our needs. We would definitely purchase another car from Michael. More

My wife and I visited and test drove the Ford Escape and Edge with the help of sales person Joshua Gould. We never felt pressured, just helped. We did not choose to purchase a Ford at the end of our searc Edge with the help of sales person Joshua Gould. We never felt pressured, just helped. We did not choose to purchase a Ford at the end of our search, but we would not have hesitated doing so if the right car had been there for us. We chose a Subaru Outback for our own personal needs. Joshua was helpful, and in the end, gracious, when I informed him we were going to purchase elsewhere. We'll be back to look at cars here again when the time comes! Rick Sullivan More

I enjoyed working with Larry. He was very knowledgeable about the car I was interested in ('13 Ford Fusion). I appreciated his patience with me and his easy going nature. He was not pushy and always made about the car I was interested in ('13 Ford Fusion). I appreciated his patience with me and his easy going nature. He was not pushy and always made me feel comfortable, being a young woman buying a car by myself, that was an important quality I was looking for when choosing a dealership to work with. More

Larry made the process of purchasing our car as easy as possible. He is a very genuine guy. I highly recommend using Larry for your next Ford purchase. possible. He is a very genuine guy. I highly recommend using Larry for your next Ford purchase. More

I was very happy at Crossroads Ford. He made sure I left happy and overall just very satisfied with them. I highly recommend Crossroads to everyone. happy and overall just very satisfied with them. I highly recommend Crossroads to everyone. More

I was very impressed with the personal interest and attention, combined with no pressure. All my questions were answered to my expectations. I heartily recommend Mark and Crossroads Ford. The profes attention, combined with no pressure. All my questions were answered to my expectations. I heartily recommend Mark and Crossroads Ford. The professionalism, knowledge and courtesy sold me. I didn't "negotiate" a price because I felt I was getting a fair deal. Perhaps not the best deal I could have pushed for, but a fair deal nonetheless. More

I submitted an online inquiry about a Ford Mustang and Larry called me very quickly. We discussed what I was looking for and set up an appointment for the next day. I then realized the next day wasnt good Larry called me very quickly. We discussed what I was looking for and set up an appointment for the next day. I then realized the next day wasnt good for me so I emailed Larry and asked about same day. He said it was not a problem so I went after work. He was the greatest sales person I have dealt with ever. He listened, was easy to talk too and went out of his way to make me feel comfortable. Needless to say he made the deal happen quickly and I drove home in my new Mustang same day. I would suggest Larry to anyone looking to make a purchase. Specifically ask for him!! You will not be disappointed More