Crossroads Ford Kernersville

Horrible service department. Was told they were reaching out to Ford for guidance on a problem with my Explorer. Crossroads would not return my calls until I pleaded with the s Was told they were reaching out to Ford for guidance on a problem with my Explorer. Crossroads would not return my calls until I pleaded with the service advisor to at least call me back to acknowledge he received my voicemail. Was told I needed to bring by Explorer in so they could upload data to send to Ford. I called and asked when I should bring it in and if the same service adviser needed to see the vehicle. Again, no return calls. After waiting 2 weeks I called back and requested service manager to send all information to another dealership in Winson-Salem, closer to where I live so they could work on the problem. They reached out to Crossroads only to find out from the service adviser that they had never contacted Ford. In fact the only thing they ever did was check the battery charge in my Explorer to see if it was causing the problem. I was never rude, hateful or in anyway abusive to any of the service staff. Still unsure why the would do practically nothing to solve an issue and then lie about reaching out to Ford. I..WILL..NEVER..BE..BACK. More

The service department answered my call when transferred to them and they were able to work my vehicle in the very next day. They kept me informed of the status of my vehicle and stayed after closing so I c to them and they were able to work my vehicle in the very next day. They kept me informed of the status of my vehicle and stayed after closing so I could pick it up. This is my first dealings with them and so far they have been customer first oriented. I hope they keep it up because I have been let down by 2 others. More

Crossroads Is A Great Dealership Robert Murphy Is A Great Service Adviser He Keeps Me Up To Date And Knows His Job Very Well He Is The One I Call When I Need Sercice And He Is Very Nice Service Adviser He Keeps Me Up To Date And Knows His Job Very Well He Is The One I Call When I Need Sercice And He Is Very Nice More

I had a problem with the heat A/C not blowing correct temperature out both vents. Spoke To MiKe Cusasck about it I took it in and he got it fixed and back on the road in a quick response that I appreciat temperature out both vents. Spoke To MiKe Cusasck about it I took it in and he got it fixed and back on the road in a quick response that I appreciated very much. If I have any other problems he will be who I go to. More

Service department is the best I have ever been to. Quick service clean waiting room with coffee too. Quick service clean waiting room with coffee too. More

The Employees are helpful, the facility is clean and vehicle care is high. I appreciate how well they strive to make everyone completely satisfied. There are closer Ford dealers to me but nowhere near vehicle care is high. I appreciate how well they strive to make everyone completely satisfied. There are closer Ford dealers to me but nowhere near the customer service. More

Very helpful willing to do extra to get me what I need, want. Brian does an excelleny job. want. Brian does an excelleny job. More

Great customer service friendly staff fast service. Staff keeps you informed of what’s going on Staff keeps you informed of what’s going on More

Very professional and outstanding service. I messed up the values on the mileage screen and they were very helpful resetting it for me and showing me how to fix lt I messed up the values on the mileage screen and they were very helpful resetting it for me and showing me how to fix lt More

Dustin and Chris were great to work with. When my car came in they showed me everything and were very nice. When my car came in they showed me everything and were very nice. More