Crossroads Ford Southern Pines

Had very good service with Crossroads , didnt buy either ford from them but they have been great. ford from them but they have been great. More

Very responsive to my needs, have my service handled immediately to not waste my time Treat me with respect immediately to not waste my time Treat me with respect More

bought a used 4 runner the other day. Overall, it was a very pleasant experience 😊 Things I liked: 1. The sales price they quoted me in the email was actually the final price I pai Overall, it was a very pleasant experience 😊 Things I liked: 1. The sales price they quoted me in the email was actually the final price I paid. No last minute "oh we forgot to add" or you must purchase this to get that price! There was none of that (thanks Hannah) 2. The car was incredibly clean inside. Even though it has over 84000 miles, I'm still scared to eat in it 😁. 3. The car salesman actually filled up my gas tank before I left (thanks Mark). They rarely do that anymore, even buying a new one. 4. My salesman, Mark, was very consistent with communication. He was also very pleasant to deal with on the purchase. 5. Dealing with the finance office was not the ordeal consumers almost always have to deal with. The Finance Mgr (George) was surprisingly pleasant to deal with. He presented his material on extended warranties and when I declined, he did NOT spend 20 minutes telling me how dumb I was not to "protect" myself (thanks George) Things I did not like: 1. The change oil light came on the dashboard as I was driving it home. I thought they could at least have changed the oil since it was time. But I place the blame on this on the Service Dept who did this big inspection report and should have done it. If there has not been a discount, I would have been madder than the Dickens! 2. I had an appointment for a specific time. I arrived at that time and the car was still somewhere on the lot. It was not where we met so I could go over it before we agreed on the numbers. That also meant I had to be there longer than was necessary. That may have been the salesman's fault but he's a good kid and he's still kinda new. Not a big deal, just mentioning it .... 3. Inside the car was immaculate but the outside needed a little more cleaning. I don't mean the scratches and scrapes (it's got 84000 miles) but the dirty windows and goop stuck to some of the doors. It took me very little time to clean them once I got home. All in all, I'm very pleased that I bought the vehicle there. I would have preferred to buy in Fayetteville (my home) but the local Ford dealer was unwilling to negotiate very much. Crossroads Ford met my price without any wrestling or arm twisting ( thanks again, Hannah😊) More

Team was determined, patient, in trying to figure out an overheating problem. Have not had truck in strenuous circumstances sense getting it back, but seems to be doing great. Just what I would expect from overheating problem. Have not had truck in strenuous circumstances sense getting it back, but seems to be doing great. Just what I would expect from Crossroads Ford of SP, Thanks Cro More

Our experience at Crossroads Ford of Southern Pines was a great one. Kevin helped us find just the right fit for us, and worked with us on the pricing of the vehicle. Even after the purchase, they made it fe great one. Kevin helped us find just the right fit for us, and worked with us on the pricing of the vehicle. Even after the purchase, they made it feel like we were friends and not just another customer. We are blessed not just with a vehicle but with new friends. More

Service department gave detailed analysis of my concerns, quoted, repaired all recommendations on time and under budget. quoted, repaired all recommendations on time and under budget. More

I had a wonderful experience. The service was quick and efficient and the staff was both friendly and helpful. One of the smoothest service appointments I have ever had. The service was quick and efficient and the staff was both friendly and helpful. One of the smoothest service appointments I have ever had. More

At issue, ford Transit cargo van in which we have had to the dealer no less than 10 times for oil change, tire rotation, starting at 49,000 miles after purchasing from enterprise rental. While the dealers the dealer no less than 10 times for oil change, tire rotation, starting at 49,000 miles after purchasing from enterprise rental. While the dealership and service department we ready to recommend service items, NOT ONCE,even after the 100K mileage and the 130K, 150K mileage service recommend a transmission flush-fluid. Instead, we were told by service that 150K-200K is the best. Well, at 167K miles, the transmission is having a hard time getting into 3 gear. Scheduled an appointment for inspection and such. It took 9 days for the inspection once in the dealership facility. Now the problem is compounded by which the sub frame had to be removed, transmission pan and filter inspected. Report; some metal shavings- new transmission-$12,000.00. Warranty, 12 months, 12,000 miles only. Declined repairs, had to pay 2100.00 for the inspection. Now once thee vehicle was driven back to my businss <3 miles, the check engine light comes on. Now there are issues with th O2 sensor by thee cat converter. Fortunately found an independent auto place, for 3K cheaper, new transmission with 3 yr 100,00 mile warranty. I will NEVER trust them to service any vehicles of mine again. More