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Crossroads Ford Southern Pines
Southern Pines, NC
270 Reviews
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270 Reviews of Crossroads Ford Southern Pines
August 13, 2026
At issue, ford Transit cargo van in which we have had to the dealer no less than 10 times for oil change, tire rotation, starting at 49,000 miles after purchasing from enterprise rental. While the dealers the dealer no less than 10 times for oil change, tire rotation, starting at 49,000 miles after purchasing from enterprise rental. While the dealership and service department we ready to recommend service items, NOT ONCE,even after the 100K mileage and the 130K, 150K mileage service recommend a transmission flush-fluid. Instead, we were told by service that 150K-200K is the best. Well, at 167K miles, the transmission is having a hard time getting into 3 gear. Scheduled an appointment for inspection and such. It took 9 days for the inspection once in the dealership facility. Now the problem is compounded by which the sub frame had to be removed, transmission pan and filter inspected. Report; some metal shavings- new transmission-$12,000.00. Warranty, 12 months, 12,000 miles only. Declined repairs, had to pay 2100.00 for the inspection. Now once thee vehicle was driven back to my businss <3 miles, the check engine light comes on. Now there are issues with th O2 sensor by thee cat converter. Fortunately found an independent auto place, for 3K cheaper, new transmission with 3 yr 100,00 mile warranty. I will NEVER trust them to service any vehicles of mine again. More
by M.birky
Employees Worked With
Unknown, but very apologetic about the length of time to fix.
August 12, 2026
The blazer EV that I purchased from crossroads Ford has been in the shop for over a month being repaired.they told me it was a good car and it Is not. been in the shop for over a month being repaired.they told me it was a good car and it Is not. More
by casejohn10
Employees Worked With
Evan
May 26, 2026
We were greeted quickly by John and he told us to have some coffee while our car was being serviced . Before we knew it we were told our car was done. Ty some coffee while our car was being serviced . Before we knew it we were told our car was done. Ty More
by Marlene
Employees Worked With
John
May 19, 2026
John and Evan were both courteous and professional during the entire event. John was knowledgeable, direct and honest in answering questions. As we had the vehicle delivered from another Crossroads affiliate the entire event. John was knowledgeable, direct and honest in answering questions. As we had the vehicle delivered from another Crossroads affiliate, he kept me informed of the sales process. Following the sale, he has reached out to ensure my complete satisfaction and invited me not to hesitate to contact him with issues or questions Evan was instrumental in the finance equation and the process seamless. He made quick work of the registration process and had me of the office and in a new vehicle in short time. More
by pf
Employees Worked With
John Bullard (sales) and Evan Miller (finance)
