Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crossroads Ford Southern Pines
Southern Pines, NC
270 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
270 Reviews of Crossroads Ford Southern Pines
January 25, 2026
I had contact with several folks but ended up with John as my salesman. John is very knowledgeable about the truck which I purchased. Follow up questions after the purchase have been answered both timely a as my salesman. John is very knowledgeable about the truck which I purchased. Follow up questions after the purchase have been answered both timely and pleasantly. Galo was good to work with and the final purchase process was fairly expeditious. He accommodated some unique requests that I had. There was some confusion on my part about which Crossroads dealership that I would pick my truck at (I started the process with a different location). In the end it was all worked out. More
by 29zests_crises
Employees Worked With
John, Galo
January 14, 2026
My experience with Crossroads, and in particular Ethan, was a great experience. He assisted me with a lease of an EV and I feel good about the purchase as well as the process. was a great experience. He assisted me with a lease of an EV and I feel good about the purchase as well as the process. More
by clskinneraekdb
Employees Worked With
Ethan
January 08, 2026
Everyone I dealt with at the dealership was very nice and answered all my questions. The salesman (Archie) was very helpful thru out the entire purchasing process. answered all my questions. The salesman (Archie) was very helpful thru out the entire purchasing process. More
by David Black
Employees Worked With
Archie, Tom Kish, George in fiance
December 28, 2025
This dealership was the most unorganized and unethical dealer I’ve ever worked with! There finance guy would call me and have me confused with other customers. The paperwork was wrong on two separate occ dealer I’ve ever worked with! There finance guy would call me and have me confused with other customers. The paperwork was wrong on two separate occasions that I had to catch. The DMV title paperwork identified the wrong color and the contract identified the wrong financial institution. I purchased from out of state and had it delivered to another Cross Roads Ford near me. I was promised a full tank of gas and a detailed vehicle. Once I went to pick up the Bronco it was only a half tank and full of crumbs from the delivery driver. I also received videos of vehicle before purchasing that clearly had floor mats and upon delivery the vehicle didn’t have any floor mats. I highly recommend you take your business somewhere else! More
by Joseph
Employees Worked With
Archie, George
December 12, 2025
I was very pleased with the repair work and the communication during the time my vehicle was worked on. Dealer went out of its way to please the customer. Great experience. communication during the time my vehicle was worked on. Dealer went out of its way to please the customer. Great experience. More
by hanak1776
Employees Worked With
Even
November 03, 2025
Great service from Crossroads. By text I was reminded several times about my appt. I was greeted by three different people. And servicing my Edge took only about half the time they By text I was reminded several times about my appt. I was greeted by three different people. And servicing my Edge took only about half the time they had stated ahead of time. My husband and I have dealt with Crossroads several times. We even ride past our local Ford dealer in order to get to Crossroads. More
by cfisher1028
Employees Worked With
Jon Nolan and a lady who sits to the left of Jon
