Crossroads Ford of Indian Trail

Mike has helped us with 3 new Transit vans this year. His help & communication was Excellent. His help & communication was Excellent. More

Nobody likes to admit they’ve been played for a fool and they’ve given their trust and respect to people who don’t deserve it. It should come as no surprise to anyone that you’re on video everywhere, all th they’ve given their trust and respect to people who don’t deserve it. It should come as no surprise to anyone that you’re on video everywhere, all the time. I reviewed the complete video from my dash cam, complete with audio of course, and learned I’ve been being lied to all along and played for a stooge. Ever since day one the car has thrown random misfire codes. There’s been a supposed search for the remedy. Mystery sensors have been on order that take weeks to arrive. There’s never any update unless I push the issue, why? Because nothing has ever been on order! This appointment came along because I had some COD work I wanted done. That appointment was booked in record time! Then I was told the magical, elusive sensor was in! Everything could be done at the same time! Then I’m watching the video, and when they’re done with the work I was paying for, Bayard comes out and says to the tech, “Oh yeah, I thought I put it on the ticket but I forgot. He’s been having some random misfire codes. Can you look in Oasis and see if there’s anything?” There was never any xxxx sensor on order. He’s been lying to me all along. The tech leaves the car idling for an hour and then when Bayard comes back out says, “Everytime we deal with an intake we have this issue.” Bayard says, “Ok, that’s all I needed.” Then comes out and proceeds to continue lying to me. They had mentioned my aftermarket intake but it’s nothing near as radical as the Rousch intakes and doesn’t even require a tune. The problem existed before that but, I’ll take it off if they think that’s worth a try. I asked him about it. “Oh no, no. I’m not worried about that anymore!” he says. Continues to lie by telling me they’ll have to trace the wiring harness and, “it’ll take time. I mean time time.” Hoping either I or the problem dry up and blow away. “I’ll look at the schedule and get back to you with a time.” That was last Thursday. I haven’t heard anything and I won’t unless this gets to him. The thing that really irritates me is, there was no reason to lie to me. I like to think I’m very reasonable to deal with. I’ve been on that side of the fence. In another industry but still dealing with consumers and mechanical systems. I trusted Bayard and respected him. I drove an hour each way to keep dealing with him and Crossroads Ford of Indian trail. Too bad he didn’t respect that in return. My recall constantly shows open on my Explorer ST. The second $50K+ vehicle I purchased from Crossroads in 6 months. He says they fixed it and it’s because he left the ticket open and he’ll fix it. More xx, nothings changed. You could have gained service on 2 vehicles for life. Instead, you’ve made an adversary by lying for no reason. More

GREAT TO DO BUSINESS WITH. VERY HELPFULL KEPT GREAT CONTACT.WOULD BUY FROM THEM AGAIN. VERY HELPFULL KEPT GREAT CONTACT.WOULD BUY FROM THEM AGAIN. More

I love the no pressure atmosphere. Quinton did not try to “sell” me on anything, he provided information and let me sell myself. I appreciate that. Great experience. Quinton did not try to “sell” me on anything, he provided information and let me sell myself. I appreciate that. Great experience. More

Crossroads did a phenomenal job and got me approved on the truck I really wanted. the truck I really wanted. More

Lisa was very helpful on the phone. When I arrived at the dealership she took care of all of my needs. The finance person did a great job explains all the details of the purchase. When I arrived at the dealership she took care of all of my needs. The finance person did a great job explains all the details of the purchase. More

After dealing with salespeople from a Ford dealership closer to my home, I almost gave up on my dream Ford Bronco. I drove a little out of the way to Crossroads Ford and I was not disappointed! Everyone closer to my home, I almost gave up on my dream Ford Bronco. I drove a little out of the way to Crossroads Ford and I was not disappointed! Everyone I dealt with, from initial emails and texts to when I finally took ownership of my custom Bronco, was so kind and helpful. Do yourself a favor and drive a little out of the way for a great car buying experience!! More

Sales rep contacted me quickly after my online inquiry. He was very professional and listened to what I was looking for. He was very professional and listened to what I was looking for. More

Completed the sale process in under two hours! Tony was fantastic! He answered all our questions and even waited with us when he didn’t have to, made us feel welcome instead of just another custom Tony was fantastic! He answered all our questions and even waited with us when he didn’t have to, made us feel welcome instead of just another customer. He even sent a picture of our new Bronco when it arrived. Thank you Tony and the team at. Crossroads! More