Crossroads Ford of Indian Trail

We had a pleasant experience at Crossroads Ford about a year ago with a recall on our 2004 Ford Escape, so when the time came to replace my 2001 Buick Century that was the first place we visited. Our inte year ago with a recall on our 2004 Ford Escape, so when the time came to replace my 2001 Buick Century that was the first place we visited. Our intentions were not to purchase a vehicle on the first day of looking, but I found a really clean used Buick that I really liked so I enquired about it. The salesman I found was Kevin Wilson, and his friendly and calm demeanor made me very comfortable in dealing with him. There was never a pressure sale atmosphere. He worked very hard to give us the payment plan that we needed to fit our budget, which he did manage to get for us. The overall experience was pleasant and easy...not what I expect from a car dealership. We will most definitely be back. More

I was at the dealership getting my Truck serviced and decided to walk around with my wife and look at the new cars. We were not ready to buy but wanted to get some ideas. We were approached by a salesman decided to walk around with my wife and look at the new cars. We were not ready to buy but wanted to get some ideas. We were approached by a salesman Graeson McGaha who was willing to let us look at our leisure and was willing to answer questions about the vehicles we were looking at. There was no pressure at all and we left with a good feeling about this dealership. A few months later we were ready to get serious about looking to buy so I gave the Graeson a call to ask about a specific model. He was at work that day and said he actually had a one of that model he would like to show us. We went to the dealership and met up with him and still did not feel any pressure. The offer was good and there was very little haggleing to get the deal we wanted. More

Awesome customer service from start to finish. From day one I never felt pressured into purchasing a vehicle. Staff was courteous and very friendly. I would highly recommend this dealership and Graeson McG one I never felt pressured into purchasing a vehicle. Staff was courteous and very friendly. I would highly recommend this dealership and Graeson McGaha as a salesman. More

This was our first experience with Crossroads and my husband and I could not be any happier with the service we received with Lisa Burch at Crossroads Ford of Indian Trail. Lisa was exceptional with he husband and I could not be any happier with the service we received with Lisa Burch at Crossroads Ford of Indian Trail. Lisa was exceptional with her customer service and attention to detail. I would highly recommend Lisa to anyone looking for a dealership in this area. More

We purchased a new Ford Edge from Crossroads Ford - Indian Trail yesterday and were so pleased how weii we were treated during the process of purchasing a new vehicle. Everyone was very professional, Indian Trail yesterday and were so pleased how weii we were treated during the process of purchasing a new vehicle. Everyone was very professional, well mannered, no pressure, and we really felt at ease. We would love to see all dealerships be managed like this dealership. More

I went to Fort Mill Ford (FMF) where we had leased a 2010 Ford Flex in 2010 to find a replacement vehicle as our lease would be up shortly. I asked if I could take a vehicle home overnight. I was told "NO", Ford Flex in 2010 to find a replacement vehicle as our lease would be up shortly. I asked if I could take a vehicle home overnight. I was told "NO", it's against their company policy. I reminded them that in 2010 when I leased the Flex they had no problem with my taking it home overnight. I told FMF that I would be looking elsewhere for a new vehicle, the FMF salesman just shrugged his shoulders. I went to Crossroads Ford (CF) and had no problem taking a vehicle overnight, in fact I took home two vehicles overnight. CF was very accomidating. Doug Benson worked (really worked) to earn my business. He found the righ vehicle (2013 Escape) in Marrietta Georgia and had it shipped in. Doug worked tirelessly with the finance team to secure the right lease combination for me. As I was there during lunchtime, Doug even provided me with a free lunch at the in-house diner...talk about good customer service! One last thing, in 2010 when we were shopping for the Ford Flex, we came to Dale Jarrett Ford (DJF). That experience pushed me over to FMF. DJF did nothing to earn our business. They typified the negative image of a shady car dealer, all they needed was a plaid sports coat. What a breath of fresh air CF is. Welcome to the Charlotte area, Crossroads Ford. More

I had a wonderful experience at this dealership! Doug Benson could not have been nicer and he is a true professional sales consultant. He was very eager to get me and my wife the perfect F150 to suit ou Benson could not have been nicer and he is a true professional sales consultant. He was very eager to get me and my wife the perfect F150 to suit our needs. It is a beautiful truck! I also highly recommend the General Sales Manager, Bobby Wallace, as he was very helpful as well making sure the truck met our needs and that we were satisfied. Everyone at the dealership was very friendly and the customer service was outstanding. We traded in a truck and the deal was one we could not pass up! Also, Bayard Davis in the service department did an outstanding job switching some tires for us and installing a bed liner for our truck. He was very quick and thorough and anxious to make us happy. I am happy to say that we are completely satisfied with our experience at this dealership and we will return for future service needs. If we ever decide to trade again, we will definitely see Doug Benson. More

The easiest and most stress free car buying experience ever. Jerald and Frank were great. Highly recommend this dealership. The deal was fair and did not take all day. ever. Jerald and Frank were great. Highly recommend this dealership. The deal was fair and did not take all day. More

Sales Consultant Jerald Little was Great and got My Wife and I in a new 2013 Ford Escape Titanium.He worked very hard to help get us the price and payment that we needed.We love the Escape and the Dealershi and I in a new 2013 Ford Escape Titanium.He worked very hard to help get us the price and payment that we needed.We love the Escape and the Dealership!! More

Lisa was perfect. I was impressed how noligable she was of all the vehicles. Great over all experiance. Even financing went easy, thanks to Micheal. I hope to purchase my next vehicle with Crossroads, as l of all the vehicles. Great over all experiance. Even financing went easy, thanks to Micheal. I hope to purchase my next vehicle with Crossroads, as long as Lisa sales it to me. Very enjoyable to be around. I also like being able to look at other locations to give me plenty of options. More