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Crossroads Ford of Wake Forest
Wake Forest, NC
465 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 465 reviews
February 10, 2026
From first seeing the car to the delivery, the attention to detail and customer service was outstanding. Every question was answered promptly, any issued was immediately addressed. Couldn't be any happier. to detail and customer service was outstanding. Every question was answered promptly, any issued was immediately addressed. Couldn't be any happier. More
by Dick
Employees Worked With
Warren Butler, Richie Hostetler
February 07, 2026
Purchased a 22 F250 blacked out had some nice aftermarket taillights. One had a minor crack in the plastic nothing that prevented it from working other side was perfect condition ( lights are the morimoto on taillights. One had a minor crack in the plastic nothing that prevented it from working other side was perfect condition ( lights are the morimoto ones so 1k) they agreed to replace just the cracked one during the purchasing process. Took almost 3 months to receive the light due to back order. Once they had the truck they replaced the light but to my surprise when I picked it up both had been replaced with clear factory lights. And now the opposite side light doesn't work and is very loose. I have asked for my other lights back and the answer is always sorry don't have them if you want those buy them. In the original paperwork we aggred on Just replacing the cracked one not both and they did it with out asking if I'd be fine with stock clear lights. This is such a run around. Been waiting a week for Dave the GM to give me a call and still nothing. More
by Davidrussell
Employees Worked With
Service manager ale xxxx poor attitude , Chris Williams
January 13, 2026
Tommy Aloisi is your msn! Honest, Professional, Courteous, Friendly, and a Man of God! This was the most pleasant car buying we have ever experienced! Even with a slight snag Honest, Professional, Courteous, Friendly, and a Man of God! This was the most pleasant car buying we have ever experienced! Even with a slight snag after the purchase Tommy was relentless in pursuing our concern, until it was figured out AND we were happy with the outcome!! More
by PapaBalla13
Employees Worked With
Tommy Aloisi
December 04, 2025
Customer service is great . Thank you Luis in the service department. Very helpful and great follow up regarding the status of my car. Thank you Luis in the service department. Very helpful and great follow up regarding the status of my car. More
by donna1363
Employees Worked With
Luis Bautista
November 18, 2025
The experience was painless and stress fee. The dealership was clean, comfortable and uncluttered. The Salesman was on point. Thanks for a good experience! The dealership was clean, comfortable and uncluttered. The Salesman was on point. Thanks for a good experience! More
by helen031700
Employees Worked With
Davis
October 20, 2025
Online scheduling process is a nightmare and non-functional. Latest fiasco is getting ongoing notices from FORD on a recall requiring software to fix only to be told by dealer that they weren't non-functional. Latest fiasco is getting ongoing notices from FORD on a recall requiring software to fix only to be told by dealer that they weren't ready for repair. After multiple phone calls and reaching FORD corporate I finally got it scheduled. Service and General Managers do NOT return phone calls or emails. More
by worleynation
Employees Worked With
None
