Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crossroads Ford of Wake Forest
Wake Forest, NC
470 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 470 reviews
December 04, 2025
Customer service is great . Thank you Luis in the service department. Very helpful and great follow up regarding the status of my car. Thank you Luis in the service department. Very helpful and great follow up regarding the status of my car. More
by donna1363
Employees Worked With
Luis Bautista
November 18, 2025
The experience was painless and stress fee. The dealership was clean, comfortable and uncluttered. The Salesman was on point. Thanks for a good experience! The dealership was clean, comfortable and uncluttered. The Salesman was on point. Thanks for a good experience! More
by helen031700
Employees Worked With
Davis
October 20, 2025
Online scheduling process is a nightmare and non-functional. Latest fiasco is getting ongoing notices from FORD on a recall requiring software to fix only to be told by dealer that they weren't non-functional. Latest fiasco is getting ongoing notices from FORD on a recall requiring software to fix only to be told by dealer that they weren't ready for repair. After multiple phone calls and reaching FORD corporate I finally got it scheduled. Service and General Managers do NOT return phone calls or emails. More
by worleynation
Employees Worked With
None
October 09, 2025
I bought a new Expedition from Cross Roads Ford Wake Forest on 9/13/2025. the DMV has fined me for a lapse in insurance on my trade in and now nearly 60 days later my new car is still not registered to Forest on 9/13/2025. the DMV has fined me for a lapse in insurance on my trade in and now nearly 60 days later my new car is still not registered to me. Dior I mention my tags which I asked to transfer are almost out of date…… not the DMV”s fault we bought a used car during the same time and that dealership managed to have tag work completed within 30 days. Very frustrated, called several times no one cares. Blaming the DMV is the go to. More
by Parkstoneortho
Employees Worked With
Nick
October 05, 2025
Can’t believe to do 5000 service checkup for first oil change, rotate tires and system check took 2 HOURS! Like my Ford but rethinking of doing business with Crossroads Ford. change, rotate tires and system check took 2 HOURS! Like my Ford but rethinking of doing business with Crossroads Ford. More
by hunterc3
Employees Worked With
None (Nobody cares) at Quickly Lane
September 05, 2025
Bought a truck from this dealership under their guidance that the truck can tow my 5th wheel Rv that I bought prior to coming in. Even after test driving what I needed I was assured by the salesmen and sale that the truck can tow my 5th wheel Rv that I bought prior to coming in. Even after test driving what I needed I was assured by the salesmen and sales managers that a smaller but newer more expensive truck could do the job. Now $95000 later I have a truck I can’t use because of them and when I’ve contacted the dealership about the issue I’ve been hung up on, told it was my fault, and basically ignored. I’m a military veteran 100% disabled and i used my disability to survive. I let them know this and from one vet to another their sales tactics are predatory and I would advise our community to stay away from this place as they don’t care about us. More
by TylorLocklear
Employees Worked With
Tommy / Dave
