Crossroads Ford of Wake Forest

First serviceable purchase. Purchased our new car and received a great deal! Our first service on this car was quick and simple. Everyone was very friendly and accommodating. Purchased our new car and received a great deal! Our first service on this car was quick and simple. Everyone was very friendly and accommodating. More

Poor customer service I purchased a used 2015 Toyota Tacoma from this dealer in 2016, and the service at first was very good until the purchase was complete, and I found ou I purchased a used 2015 Toyota Tacoma from this dealer in 2016, and the service at first was very good until the purchase was complete, and I found out they sold me essentially a new vehicle with only one set of keys. This information was not disclosed to me during the sale while the price was being negotiated, and the sales team would not provide me with the second set. I wrote a series of emails to their management requesting the sales team to solve this issue, but nothing was done. After a long series of emails from me requesting assistance with this issue, they eventually offered to help work with the Toyota dealer to get a dealer to dealer discount on the $270 key price, and never followed through. They eventually just stopped answering my emails. This is terrible customer service, and I would not recommend this sales team to anyone. More

Dealership cares for customer satisfaction. I recently wrote a review based on having my Taurus serviced there. Unlike other times when I was very satisfied, this time I felt they should have do I recently wrote a review based on having my Taurus serviced there. Unlike other times when I was very satisfied, this time I felt they should have done better and rated them with three stars. In about half hour I received a call from the dealership wanting to understand why I wasn't pleased with the service so they can follow up with the service center. They made every effort to ensure that they correct the issues and that I remained a satisfied customer. Sometimes things don't work out as you thought they should have. It is good to know that this dealership cares to correct the situation and cares that the customers are pleased with them. More

Changed prices on new vehicle and low balled trade-in. Price changes online. Trade-in would be auctioned, but allowance was half what their appraiser gave. Management would not let you talk to salesperson Price changes online. Trade-in would be auctioned, but allowance was half what their appraiser gave. Management would not let you talk to salesperson and messages not returned. We had received good customer service in past years but this was a terrible experience and we will not deal with them again. We purchased a new truck from Capitol Ford. More

Ripped off... pay attention!!!! I purchased an expensive truck here that has defective tires. I tried to get it remedied on day 2 of owning the truck. The dealership doesn't care I g I purchased an expensive truck here that has defective tires. I tried to get it remedied on day 2 of owning the truck. The dealership doesn't care I guess it's buyers beware because a fix will cost me 1700 dollars. Don't dofbusiness with themm if this is customer service. What will happen when you need them? How much will you lose? More

what you hope for Took my 2009 Taurus to Capitol Ford in Raleigh with a P0605 engine code. They wanted to replace the PCM for over $1000, and said it would take 2 days Took my 2009 Taurus to Capitol Ford in Raleigh with a P0605 engine code. They wanted to replace the PCM for over $1000, and said it would take 2 days to get the part. They charged me $107 for "troubleshooting" which I am sure they didn't do except for Maybe reading the code. Also charged me $16 for "supplies" that I am sure they didn't use. Also they did not return my calls. I took the car to Crossroads Ford in Wake Forest, and they fixed the problem by reprogramming the PCM. They charged me $221, which included driving the car so that the reprogrammed PCM could "learn". Crossroads gets grades of A+, number 1, Capitol Ford gets an F for failure. More

Dealer has gone downhill I purchased my F-150 from here 4-5 years ago. They had great customer service and were never overly pushy. Fastforward to today. After working with I purchased my F-150 from here 4-5 years ago. They had great customer service and were never overly pushy. Fastforward to today. After working with my salesman he was required (you could tell) to get his sales manager. They guy came over and just started throwing numbers at me to try and get it to work. I clearly explained to the sales manager that i was just trying to check out some different model options to help me narrow my search. At that point he began digging to find A car, any car he could sell me right then and there. He said "let me throw a number at you." I stated he could throw any number he wanted at me, i was not buying a car that night. After that you could tell i got the cold shoulder and they walked away and told me to have a good night. I don't know what happened at this dealership int he last several years but their customer service has become piss poor and have turned into every other dealer I've been to. I doubt i will even use their service department anymore due to this. Stay away! More

Bait and switch Called to see if the car was available (they confirmed it was), drove 40 minutes to look at it. When I got there, the price went up by over two grand Called to see if the car was available (they confirmed it was), drove 40 minutes to look at it. When I got there, the price went up by over two grand. When the lower advertised price was shown to them (still active at that time at Autotrader), they suddenly took the keys away and said the car is actually already sold. BS all over the place. Stay way from this place. More

Great buying experience I have bought a few cars from Tommy Aloisi in the past few years, and he and everyone else there is real helpful in the whole experience. They are wil I have bought a few cars from Tommy Aloisi in the past few years, and he and everyone else there is real helpful in the whole experience. They are willing to work with you on trade in value, and as is said on tv they do give top dollar. I took my prior car to another dealership and was offered $5,000 more at crossroads for my car. Everything was great!! Whenever I need another car, I will be going there. More

I would walk first before going here again! Went here looking at a new mustang, left five days latter given the run arround fustrated and very upset. It took thesee people two days to give an ap Went here looking at a new mustang, left five days latter given the run arround fustrated and very upset. It took thesee people two days to give an appraisal of my vehicle. Seven thousand less then what two trade in sites said it should be, even though Crossroads said it was in excelent condition. Be aware do your research on what car is worth and what the you are buying is worth. Do you self a favor KEEP ON DRIVING PASS!!!! They are not for the customers. More