Crossroads Ford of Wake Forest

And they didn't even kiss me Worst car buying experience I have ever had. Once you pay them, your on your own. NO!!!!!!!!!!! service after the sale. If your buying a used car, Worst car buying experience I have ever had. Once you pay them, your on your own. NO!!!!!!!!!!! service after the sale. If your buying a used car, you better make sure that everything listed on the window sticker is on the automobile and working. The warranty they offer you is a joke just like the staff and management. Will never go back again, nor recommend anyone to buy from there. Don't matter what the guy say's on TV commercials. My opinion.......In the dark More

Will not buy from them again Bought a 2015 edge, discovered the defrost and heat didn't work approx a month after I got it, took it in and it took 3 1/2 weeks to get my car back.. Bought a 2015 edge, discovered the defrost and heat didn't work approx a month after I got it, took it in and it took 3 1/2 weeks to get my car back....it still is not right, now the windshield wipers jump every time I crank it....tried to trade it and they won't trade.....will probably always have problems with this car....it only has 5000 miles on it and they said I would lose money???? More

"certified preowned is a load of crap" I cannot even begin to describe the nightmare that was our crossroads Ford experience. To sum it up we bought a "certified preowned" Ford F1 50 with o I cannot even begin to describe the nightmare that was our crossroads Ford experience. To sum it up we bought a "certified preowned" Ford F1 50 with only 19,000 miles on it. And after just a month had to replace all four tires and the brakes and all the rotors due to the alignment being way off. They fix the alignment and made us pay for all the new things because they were wear and tear things. Only to find out that the alignment would not stay in for more than a day or two. Overall the truck was aligned 7 different times in the course of a month,And would never stay in alignment. Every time the service department tried to blame it on us saying it was things we were doing like off-road Ing or driving on construction sites. Which we have never done. We werent asking for anything free, we just wanted them to find us another comparable truck and make up for the lemon that they sold us. After fighting for six weeks with their stupid sales games (all they wanted was for us to buy another twice as expensive truck and not recoup the loss ) we realize they were going to do nothing for us and went somewhere else and took the loss. Worst car buying experience ever! Don't let them take your keys, this is one of the tricks and games they play so that you can't walk out when you get pissed off. More

Certified Pre-owned... yeah right Bought a "certified pre-owned" car from this dealership with 18K miles. 6K miles later it needed a complete brake system due to a part not being "grea Bought a "certified pre-owned" car from this dealership with 18K miles. 6K miles later it needed a complete brake system due to a part not being "greased". And of course, since brakes are a "wear-out" part, they are not covered by warranty. So much for "Ford certified pre-owned " and their "172 point inspection." More

***BUYER BEWARE*** I'm sure that everybody's experience at this dealership is not the same but mine was one of the worst that I have ever endured. I walked out fuming be I'm sure that everybody's experience at this dealership is not the same but mine was one of the worst that I have ever endured. I walked out fuming because my salesperson did not listen and made me so upset. And then a manager called me afterwards of course trying to make up for it and offered me the deal that I wanted from the start. I wished that he would have saved me the heartache from the beginning. ***UPDATE*** Ended up buying the vehicle I wanted at the price I wanted but he story doesn't end there. Deceptive advertising on used trucks. Truck advertised with one year free subscription to SiriusXM. Found out later, after papers were signed of course, that free subscription was only 3 months. Then told me truck only came with one key fob (fobik) which costs over $200 for additional one. Shady dealership. Please shop around. More

One of the best Service Centers I have dealt with at Ford I had an issue with my Sunroof not closing on my new F150 they worked me in to get it closed right away and then after the parts came in they took it I had an issue with my Sunroof not closing on my new F150 they worked me in to get it closed right away and then after the parts came in they took it right away and fixed it faster than they quoted. It was nice to walk into a dealership once and they remember your name. John Wilhelm did an awesome job helping me get my issues fixed and even helped me get a loaner so I wouldn't be without a car while they worked on mine. John was extremely accommodating and made my experience the best he could with the situation. More

They Strive to satisfy I was in the market for a used SUV and Salesman Tony K. and Sales Manager Cameron worked hard to please me with a price I could afford while giving me I was in the market for a used SUV and Salesman Tony K. and Sales Manager Cameron worked hard to please me with a price I could afford while giving me a fair price for my trade in. This is the second Crossroads dealership I have bought from since I also purchased 2 new cars from Crossroads Nissan. Both dealerships have done everything I expected of them to satisfy my demands in asking for a very good deal and a fair price for my trade in. You can't find nicer more helpful people than these guys. They truly want to satisfy and I rate them 5 Star all the way. Bill & Barb from Louisburg, NC More

Will not purchase from them again Bought a used car from them. The car had scratches that had been covered up on 2 areas of the vehicle and were not visible until after it rained a day Bought a used car from them. The car had scratches that had been covered up on 2 areas of the vehicle and were not visible until after it rained a day later. I ended up paying for half of the repair. We have 6 autos from different dealerships and this has been my worst experience. Our salesman was great, but sales manager needs a course on people skills. Will not EVER buy another vehicle from them! More

Thank you Crossroads Ford of Wake Forest! Mike Kramer and Tom Snaith did an excellent job assisting me with my purchase of my 2014 Ford Focus in December of 2014. I am completely satisfied wi Mike Kramer and Tom Snaith did an excellent job assisting me with my purchase of my 2014 Ford Focus in December of 2014. I am completely satisfied with my Ford Focus and the customer service that was given to me by Mike and Tom. Mike did a great job with helping me select a new car, was attentive throughout the process, and I could tell that he was genuinely interested in making me a happy customer. I truly appreciate it. Tom did a great job checking up on me to make sure that I was having an enjoyable experience. I love the free food/popcorn, drinks, and coffee both in the sales room and in the service center. The Mac computers and free Internet access in the service center are awesome, too. The Ford team rocks! More

Had Great Experience at Crossroads Ford and Mr Raney Edwards Been buying cars 40yrs. this is the first time it was a pleasure. My sales person was Mr Raney Edwards he made me feel comfortable and at ease, I left Been buying cars 40yrs. this is the first time it was a pleasure. My sales person was Mr Raney Edwards he made me feel comfortable and at ease, I left buying a car and feeling good about it . I would HIGHLY recommend Crossroads Ford Wake Forest N.C. and Mr Raney Edwards to be considered. More