Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crossroads Ford of Wake Forest
Wake Forest, NC
454 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Is this your dealership?
Filter Reviews by Keyword
By Type
454 Reviews of Crossroads Ford of Wake Forest
September 06, 2025
Bought a truck from this dealership under their guidance that the truck can tow my 5th wheel Rv that I bought prior to coming in. Even after test driving what I needed I was assured by the salesmen and sale that the truck can tow my 5th wheel Rv that I bought prior to coming in. Even after test driving what I needed I was assured by the salesmen and sales managers that a smaller but newer more expensive truck could do the job. Now $95000 later I have a truck I can’t use because of them and when I’ve contacted the dealership about the issue I’ve been hung up on, told it was my fault, and basically ignored. I’m a military veteran 100% disabled and I use my disability to survive. I let them know this and from one vet to another their sales tactics are predatory and I would advise our community to stay away from this place as they don’t care about us. Take your business a little up the street to capital ford as I let them know the situation and they said they would have fixed it on the spot. It’s gotten so bad that we have had to get lawyers involved and their lawyers are just as bad as the dealership. They are rude and unprofessional, they have their own little cult it seems like. The general manager Dave’s response to me was “we have one of the best lawyers in the business”, his way of deterring me I guess. More
by TylorLocklear
Employees Worked With
Tommy / Dave
September 05, 2025
Bought a truck from this dealership under their guidance that the truck can tow my 5th wheel Rv that I bought prior to coming in. Even after test driving what I needed I was assured by the salesmen and sale that the truck can tow my 5th wheel Rv that I bought prior to coming in. Even after test driving what I needed I was assured by the salesmen and sales managers that a smaller but newer more expensive truck could do the job. Now $95000 later I have a truck I can’t use because of them and when I’ve contacted the dealership about the issue I’ve been hung up on, told it was my fault, and basically ignored. I’m a military veteran 100% disabled and i used my disability to survive. I let them know this and from one vet to another their sales tactics are predatory and I would advise our community to stay away from this place as they don’t care about us. More
by TylorLocklear
Employees Worked With
Tommy / Dave
August 21, 2025
Sales associated and management team were pleasant and helpful. Roger Wells and Alexis Lightcap were very helpful and professional. this was the fourth vehicle I have purchase from Crossroads Ford. Two t helpful. Roger Wells and Alexis Lightcap were very helpful and professional. this was the fourth vehicle I have purchase from Crossroads Ford. Two trucks from Crossroads Ford in Cary, one from Crossroads Fords in Henderson and this one from Crossroad Ford Wake Forest. This by far was the most pleasant experience by far, Thanks to Roger and Alexis. What a team. More
by Grant Johnson
Employees Worked With
Roger Wells, Alexis Lightcap
August 19, 2025
My first purchase from this dealership. I was very pleased by the way I was treated and their efforts to make sure I was satisfied with my trade in. I will contact them again on our next pu I was very pleased by the way I was treated and their efforts to make sure I was satisfied with my trade in. I will contact them again on our next purchase. More
by fordracing053
Employees Worked With
Brandon
July 26, 2025
Roger was excellent at understanding my needs and very professional throughout the car buying experience. He answered all my questions and I left with the car I wanted. professional throughout the car buying experience. He answered all my questions and I left with the car I wanted. More
by Dewanda_fisher
Employees Worked With
Roger
