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Crossroads Ford of Wake Forest

Wake Forest, NC

4.7
463 Reviews
Call Dealership (919) 556-3191

10101 Capital Blvd

Wake Forest, NC

27587

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463 Reviews of Crossroads Ford of Wake Forest

January 13, 2026

Tommy Aloisi is your msn! Honest, Professional, Courteous, Friendly, and a Man of God! This was the most pleasant car buying we have ever experienced! Even with a slight snag More

by PapaBalla13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Aloisi
Report | Print
Jan 15, 2026 -

Crossroads Ford of Wake Forest responded

Thank you so much for the kind words! We’re thrilled to hear Tommy made your experience such a great one. His dedication, professionalism, and follow-through truly make a difference. We’ll be sure to share your feedback with him — and we appreciate you choosing us!

Jan 16, 2026 -

PapaBalla13 responded

Our Pleasure!

December 22, 2025

Excellent service once again. Thank you to Tine and the crew! I'll be back. More

by cobra93_us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tine
Report | Print
Dec 25, 2025 -

Crossroads Ford of Wake Forest responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!

December 15, 2025

Coinvent, walk-ins welcome, professional helpful personnel, quick in an out for basic service and state inspection.. More

by rsandlejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tine Hoffman
Report | Print
Dec 17, 2025 -

Crossroads Ford of Wake Forest responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

December 11, 2025

They got me in within an hour. The part was outrageous. Door handle $375 probably a $50 part More

by Lenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg or Gary. Not good with names
Report | Print
Dec 16, 2025 -

Crossroads Ford of Wake Forest responded

Hi Lenny, we are happy we could make your experience a positive one! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2025

Customer service is great . Thank you Luis in the service department. Very helpful and great follow up regarding the status of my car. More

by donna1363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Bautista
Report | Print
Dec 05, 2025 -

Crossroads Ford of Wake Forest responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

November 25, 2025

Very friendly and helpful explain everything step by step. Please asked for Sam he made sure i got the car I wanted. A 10 out of 10. More

by shanikasimmons86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Nov 27, 2025 -

Crossroads Ford of Wake Forest responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Crossroads Ford of Wake Forest, Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 18, 2025

The experience was painless and stress fee. The dealership was clean, comfortable and uncluttered. The Salesman was on point. Thanks for a good experience! More

by helen031700
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davis
Report | Print
Nov 22, 2025 -

Crossroads Ford of Wake Forest responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 20, 2025

Online scheduling process is a nightmare and non-functional. Latest fiasco is getting ongoing notices from FORD on a recall requiring software to fix only to be told by dealer that they weren't More

by worleynation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Nov 12, 2025 -

Crossroads Ford of Wake Forest responded

We’re sorry to hear about the frustration with scheduling and communication. Some software-related recalls require updates from Ford before repairs can begin, which can cause delays. Our manager did try reaching out to discuss your concerns, and we appreciate your patience as we work to improve our scheduling and follow-up process.

October 09, 2025

I bought a new Expedition from Cross Roads Ford Wake Forest on 9/13/2025. the DMV has fined me for a lapse in insurance on my trade in and now nearly 60 days later my new car is still not registered to More

by Parkstoneortho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick
Report | Print
October 05, 2025

Can’t believe to do 5000 service checkup for first oil change, rotate tires and system check took 2 HOURS! Like my Ford but rethinking of doing business with Crossroads Ford. More

by hunterc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None (Nobody cares) at Quickly Lane
Report | Print
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