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Crossroads Ford of Wake Forest
Wake Forest, NC
470 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 138 service reviews
February 07, 2026
Purchased a 22 F250 blacked out had some nice aftermarket taillights. One had a minor crack in the plastic nothing that prevented it from working other side was perfect condition ( lights are the morimoto on taillights. One had a minor crack in the plastic nothing that prevented it from working other side was perfect condition ( lights are the morimoto ones so 1k) they agreed to replace just the cracked one during the purchasing process. Took almost 3 months to receive the light due to back order. Once they had the truck they replaced the light but to my surprise when I picked it up both had been replaced with clear factory lights. And now the opposite side light doesn't work and is very loose. I have asked for my other lights back and the answer is always sorry don't have them if you want those buy them. In the original paperwork we aggred on Just replacing the cracked one not both and they did it with out asking if I'd be fine with stock clear lights. This is such a run around. Been waiting a week for Dave the GM to give me a call and still nothing. More
by Davidrussell
Employees Worked With
Service manager ale xxxx poor attitude , Chris Williams
December 04, 2025
Customer service is great . Thank you Luis in the service department. Very helpful and great follow up regarding the status of my car. Thank you Luis in the service department. Very helpful and great follow up regarding the status of my car. More
by donna1363
Employees Worked With
Luis Bautista
October 20, 2025
Online scheduling process is a nightmare and non-functional. Latest fiasco is getting ongoing notices from FORD on a recall requiring software to fix only to be told by dealer that they weren't non-functional. Latest fiasco is getting ongoing notices from FORD on a recall requiring software to fix only to be told by dealer that they weren't ready for repair. After multiple phone calls and reaching FORD corporate I finally got it scheduled. Service and General Managers do NOT return phone calls or emails. More
by worleynation
Employees Worked With
None
October 05, 2025
Can’t believe to do 5000 service checkup for first oil change, rotate tires and system check took 2 HOURS! Like my Ford but rethinking of doing business with Crossroads Ford. change, rotate tires and system check took 2 HOURS! Like my Ford but rethinking of doing business with Crossroads Ford. More
by hunterc3
Employees Worked With
None (Nobody cares) at Quickly Lane
