Crossroads Hyundai at Centerra

I went to this dealership ready to purchase a lightly used Santa Fe. Their website states that the dealer's fee of $799 is included in the advertised price of the vehicle. I was told there was a milita used Santa Fe. Their website states that the dealer's fee of $799 is included in the advertised price of the vehicle. I was told there was a military discount - not true. After wasting couple hours of my time getting all the information to run my credit and for the supposed military discount, I was finally allowed to address the price. At that time, I was given a sheet of paper that itemized the costs. The advertised price of the vehicle was raised by $450, the $799 dealer fee was added, and they told me I had to pay $1600 for the clear coat that had been applied to the car. So an additional $2849 was added to the advertised price. I asked what the cash price would be and was told I would not be give any of the "discounts" for it being a used vehicle with 3000 miles on it. Essentially telling me that I would be expected to pay the price for a new vehicle if I paid cash. After wasting more time trying to get them to align with their own website and advertised price, I left without the car. I found out that they also ran an actual loan application with Bank of America without my permission. We never agreed on a price, and I was never going to use their financing anyway as they could not get close to my credit union rate. I will never go to this dealership again, even for warranty service. More

Crossroads Hyundai Loveland's Service Dept in mid-Nov '23 did faulty repair (cost $512) of emergency brake problem, which caused $3300 damage to brake and axle systems. Blamed us, in dispute over a month, F did faulty repair (cost $512) of emergency brake problem, which caused $3300 damage to brake and axle systems. Blamed us, in dispute over a month, F-150 truck sat, unsafe to drive. Finally they accepted responsibility and eventually fixed it (no charge), but won't refund the $512 we paid for their bad original job. Crossroads Hyundai Loveland is not accredited by Better Business Bureau, which has given them rating of "F". More

I recently purchased a 2024 Hyundai Santa Cruz from Crossroads Hyundai of Loveland, Colorado and had a wonderful experience. My salesperson, Dylan Kittredge and general manager Dave Young, Dana, and Fi Crossroads Hyundai of Loveland, Colorado and had a wonderful experience. My salesperson, Dylan Kittredge and general manager Dave Young, Dana, and Finance manager Bradley are absolutely phenomenal, they were honest and treated me with respect, Dylan even went out of his way to go out and grab me a hamburger and fries during the process of purchasing, thanks again Dylan👍👍. General Manager Dave Young was kind and very considerate helping me with the purchase, Dana was fantastic helping out, and Bradley in Finance was exceptional 👏 👌 👍 even the service dept. is exceptional I am very pleased with everything.!!! More

Worst experience! Matt was condescending when he thought I was shopping by myself. Stated that used vehicles were typically in the condition of this vehicle. Ripped Matt was condescending when he thought I was shopping by myself. Stated that used vehicles were typically in the condition of this vehicle. Ripped front driver seat, large cigarette burn on passenger seat, huge dimple on dash, destroyed arm rest, cracked windshield, and filthy (not detailed). I told him that was not my experience. When my nephew came in and told him the car was a piece of xxxx, and he should be embarrassed to have that car on the lot, let alone selling it he walked away with his tail between his legs. Matt never spoke to me again. Told my nephew he would keep me in mind for another vehicle. DONT BOTHER! More

Cars are way overpriced, They don't seem to b interested in selling the ev Nissan leaf that don't qualify For the tax credit any longer. Too bad because I have cash and I m willing and able to buy a Niss in selling the ev Nissan leaf that don't qualify For the tax credit any longer. Too bad because I have cash and I m willing and able to buy a Nissan leaf. More

Would not recommend. I did not go through with the sale and I feel like I dodged a bullet. I did not go through with the sale and I feel like I dodged a bullet. More

Liars. Worse than liars, they are nasty. And when my car was in for 5K service they failed to do the simple task of making sure the oil cap was on tight. Worse than liars, they are nasty. And when my car was in for 5K service they failed to do the simple task of making sure the oil cap was on tight. When I brought it to them after a small accident they literally asked me "Why are you bringing it here?". When I said I figured it would be safe there, they told me they don't guarantee safety. Rude, nasty people who literally never answer their phones in the service department. RUN FOR YOUR LIFE. More

Typical bate and switch dealership, they advertise good deals I try not to be total junk smelling of ashtrays and rust buckets. I have contacted this dealership at least three times in the last year trying deals I try not to be total junk smelling of ashtrays and rust buckets. I have contacted this dealership at least three times in the last year trying to get a good car, but It can't happen here. I would never recommend this dealership to anyone. More

Had a great experience with the dealership and an auction purchase after making a poor decision on a new car. Sales person was knowledgeable and helped me figure out what the best car would be and was able t purchase after making a poor decision on a new car. Sales person was knowledgeable and helped me figure out what the best car would be and was able to get it shipped cross-country quicker than I would have thought! More

They pressured me into over $2000 of add-ons like a clear bra and window tint, but did not include floor mats and forgot to do any pre-delivery checks. Resulting in multiple follow-up communications request bra and window tint, but did not include floor mats and forgot to do any pre-delivery checks. Resulting in multiple follow-up communications requesting the services I was charged for. This is on top of what started as a $5000 over-MSRP markup that was not publicized until I was actually trying to buy the car. Overall the who experience was extremely unpleasant, with the only exception being the test drive before I was actually trying to purchase. More