Crossroads INFINITI of Apex

I just walked out of the showroom without the vehicle that the GM, Mr. Melton, and I had an agreement on last night. This was the second vehicle that they tried to sell me. The first was a CPO. We had an that the GM, Mr. Melton, and I had an agreement on last night. This was the second vehicle that they tried to sell me. The first was a CPO. We had an agreement on terms, then at the 11th hour, “Oh by the way, we forgot to include the loan payoff on your trade-in, so your monthly payment is now $XXX higher.” Simple, yet rather large, mistake— I get it. “But we have a new 2023 that we need to get off the lot and can reduce the price significantly on that will bring your monthly closer to the original deal.” I was skeptical, but agreed to listen. We came to an agreement, I went home for the evening and returned this morning to sign papers and take home our new vehicle. The “finance manager” came to the table with even worse terms than the ones I rejected on the CPO last night. “The thing is, we forgot to include the loan payoff on your trade-in, so you now have to put down $1500 (there was nothing down last night) and your monthly is $XXX higher.” This was the worst set of terms that I had been presented throughout the entire negotiation. I told them that this was unacceptable— both the terms and the fact that they “forgot” to include the payoff and tried to slip-sheet increased terms TWICE. The first time— OK, mistake. The second time— either you’re incompetent or shady, I’ll let you decide. They then tried to sell me a MUCH lesser vehicle for practically the same terms. This was BY FAR the single worst experience I had at a dealership, and I’ve been buying and leasing cars for 30 years. I’ve purchased two vehicles from this dealership in the past— both incredible experiences and the service department has always been top-notch— but this entire experience was a colossal waste of time and the managers’ actions were reprehensible. Needless to say, I will not set foot in that showroom again and cannot wait to get myself into another make. They have soured us on the Infiniti brand. CAVEAT EMPTOR!! More

Excellent service, courteous staff and professionalism of employees! Would highly recommend! Service staff top notch! employees! Would highly recommend! Service staff top notch! More

We watched the work being done and were entirely impressed. at least three mechanics worked on the car, simultaneously, harmoniously, and efficiently. impressed. at least three mechanics worked on the car, simultaneously, harmoniously, and efficiently. More

Best place to buy a car and have it serviced. Professionalism that has no peer; service quality that keeps me coming back Professionalism that has no peer; service quality that keeps me coming back More

Our experience was top notch! ! Salesman Freddie was great!! Easy process!! Would definitely recommend this dealership. ! Salesman Freddie was great!! Easy process!! Would definitely recommend this dealership. More

Professional, upfront on offers, very helpful and patient. Great experience and enjoyable to work with on my purchase patient. Great experience and enjoyable to work with on my purchase More

Alex and the entire service team at Crossroads Infiniti of Apex always do an amazing job and offer great customer service and price! They always explain everything in the inspection, and also give honest a of Apex always do an amazing job and offer great customer service and price! They always explain everything in the inspection, and also give honest advice about what is needed and what is optional or not essential. I have been taking my G35x to Crossroads for the 3 years I have been in the area, and would not take it anywhere else just given the great experiences I have had with the Service Center at Crossroads! More

When we move up here from Florida, I made sure I found an Infiniti dealership right away. I located Crossroads and I’m happy I did. Each I visit Crossroads I’ve been treated like royalty. Infiniti dealership right away. I located Crossroads and I’m happy I did. Each I visit Crossroads I’ve been treated like royalty. More

Thanks to Chris, Alex, Jeff, and the rest of the service department. Appreciate all the work. department. Appreciate all the work. More

Crossroads Infiniti has been a predictable winner for service. I have an Infiniti JX35 which has been a reliable SUV, for 6 years. For the last 3 years Crossroads has kept our JX35 in top running or service. I have an Infiniti JX35 which has been a reliable SUV, for 6 years. For the last 3 years Crossroads has kept our JX35 in top running order. When Infiniti announces a Hybrid or Electric SUV We will definitely consider doing business with Crossroads for a new purchase. More