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Croton Auto Park - Service Center

Croton-on-Hudson, NY

4.9
7 Lifetime Reviews Review Dealership

7 Reviews of Croton Auto Park - Service Center

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December 16, 2020

"Service was good but have to bring car back when opening..."

- Collinscraze27

Service was good but have to bring car back when opening door the horn blows.Also I notice when I start car it jumps like it want to move.the lady in service department I don’t know her name but she was very nice.

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Recommend Dealer
Yes
Employees Worked With
February 27, 2020

"Honest, Caring, and Thorough."

- Joseph B.

I recently brought my Jeep in for diagnosis that I had purchased from another non Jeep dealer. Sergio Nunes went out of his way to help me convey issues that were wrong with Jeep to dealer I purchased from. He was caring and courteous. Treated me like family. Thank you.

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Yes
Employees Worked With
Sergio Nunes
Mar 02, 2020 -

Croton Auto Park responded

Thank you for your review, Joseph. We take pride in our service and are glad that we were able to assist with your Jeep. Please do not hesitate to call or stop by if you need anything else.

August 24, 2018

"Refused to service my car. "

- JoAnn_S

My car has been there almost a dozen times for the same electrical issue. My car is currently having issues again and needs recall work Completed. When I requested an appointment “We are severely backed up at this time and can’t give you an appointment “. Considering I wasn’t asking for an immediate appointment I asked if there was a date in September and Anthony Giordano responded. “I’ll let you know when/if we have an opening for you”. One should be cautious with they put in an email

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Recommend Dealer
No
Employees Worked With
Anthony giordano
Aug 25, 2018 -

Croton Auto Park responded

Thank you for your feedback JoAnn, I'll share your concern with management and we will be back in touch with you shortly.

July 17, 2018

"Unprofessionalism"

- JoAnn_S

My car has been in the shop 11 times for electrical issues. They have lied dismissed & belittled the issue. There follow through and etiquette and how to speak to customers is lower then an Elementary school child. Even when I tried to get the owner involved he did not return phone calls. One should absolutely question the dealerships abilities. I wouldn’t send a toy car to be fixed there

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Recommend Dealer
No
Employees Worked With
Other Employees : Anthony Giordano
Jul 19, 2018 -

Croton Auto Park responded

Good Afternoon JoAnn, I am sorry to hear about your experience. I will be sure to share your experience with our Service Manager, who will get in touch with you directly.

August 26, 2014

"MY THANK..AMAZING"

- RafaelPaniagua

MY thanks to all those who work at the service department l've Been looking for a good , Dealerships to help me m maintain my Grand Cherokee SRT8, it's really amazing to find people that LOVE to care for MY SRT8 as much as I do.....RICK MELWANI , He young and have great people skills he kept me in the loop at all time and updated call me several times......that's how you handle a worried sick picky customer like me ........my SRT8 Means a lot to me.... thank you and all who worked on my SRT8 ESPECIALLY THE TECHNICINA WHO DID A GREAT JOB.......and my SRT8 looked great when I picked it up.....

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Recommend Dealer
Yes
Employees Worked With
Other Employees : RICK MELWANI
March 20, 2012

"I HAVE HAD MANY CARS & JEEPS WITH THIS DEALERSHIP. IT..."

- GUGLIELMO

I HAVE HAD MANY CARS & JEEPS WITH THIS DEALERSHIP. IT IS CLOSE FOR ME FOR SERVICE AND I LIKE THE EMPLOYEES THAT WORK THERE.THEY ALSO WORK WITH YOU WHEN YOU OUR READY FOR A NEW CAR.

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Recommend Dealer
Yes
Employees Worked With
Vinny DEORIO
March 19, 2012

"Was greeted right away for my service call, the service..."

- fquattro

Was greeted right away for my service call, the service staff was courtious and friendly. My vehicle was serviced right away and the service writer kept me appraised of the status and any additional issues with my car other than the reason for the visit. Have been very satisfied with the professional manner in which I have been treated at this dealership.

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Recommend Dealer
Yes
Employees Worked With
Sergio / Vinnie / Anthony / Steve
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