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Crowley Kia
Bristol, CT
230 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 230 reviews
August 30, 2017
Great experience! Arthur was a knowledgeable, helpful salesperson with a great personality which made me feel comfortable while going through my lesson process. Great s Arthur was a knowledgeable, helpful salesperson with a great personality which made me feel comfortable while going through my lesson process. Great sense of humor in top of that. More
by JerryT
Employees Worked With
Arthur Fil
August 14, 2017
Friendly service I recently purchased a 2018 Kia Optima S. which I am very happy with. My Sales person Josh was very friendly and knowledgeable. He was patient and car I recently purchased a 2018 Kia Optima S. which I am very happy with. My Sales person Josh was very friendly and knowledgeable. He was patient and caring. Josh also maintained a professional attitude at all times. I would recommend Crowley Kia to all my friends. More
by Carol2213
Employees Worked With
Josh Figueroa
August 13, 2017
Excellent and friendly experience I was in desperate need of a new vehicle. I GREATLY dislike auto shopping. It makes me very stressed. A family member suggested looking at KIA so I w I was in desperate need of a new vehicle. I GREATLY dislike auto shopping. It makes me very stressed. A family member suggested looking at KIA so I went to Crowley, it's near home. I was greeted by salesperson Arthur Fil. My initial thought was "oh great, young cockey salesperson looking for a commission". When we went inside and started talking about my wants and whether or not they would fit into my budget I was pleasantly surprised. He told me to relax and he was sure he could make it happen. We took a test drive and talked to money manager and made it work. I was super nervous about signing on the dotted line and Art just sat and talked to me and answered all my " stupid " questions until I was comfortable signing. I went back the next day to pickup vehicle and Art saw I was still nervous and sat and talked again before I went through the final process. He was great. I am not electronic savvy and Art spent an extensive amount of time with me to make sure I knew how to operate everything in my sportage before I drove away. I'm not a young person so I hope this is the last vehicle I need, but I hope other people will ask for him and have the same great experience I had. Barbara S More
by sillinana51
Employees Worked With
Arthur Fil, Ruben
August 01, 2017
No pressure atmosphere. Great experience This is my 4th vehicle purchased from Crowley Kia. Dealt with Butch Hanning every time. No pressure atmosphere. Got a good deal on my 2017 Sorento. This is my 4th vehicle purchased from Crowley Kia. Dealt with Butch Hanning every time. No pressure atmosphere. Got a good deal on my 2017 Sorento. More
by Bill B
Employees Worked With
Butch Hanning
July 23, 2017
Pleasurable Transaction! This was our 2nd transaction with Crowley Kia. Our salesman, Butch Hanning, was so easy to talk with-NO pushy sales talk! We purchased a 2017 Kia Sore This was our 2nd transaction with Crowley Kia. Our salesman, Butch Hanning, was so easy to talk with-NO pushy sales talk! We purchased a 2017 Kia Sorento and we couldn't be happier! Crowley Kia & Butch Hanning will always be our first choice! More
by Denny Shea
Employees Worked With
Butch Hanning
July 17, 2017
No Way I don't know if people are just naive or what? I purchased My Kia Sorento back in 2014. Yah the sales staff was so nice and friendly blah blah blah I don't know if people are just naive or what? I purchased My Kia Sorento back in 2014. Yah the sales staff was so nice and friendly blah blah blah. Then I had to have service done Just last month June 2017. My car was making clunking noises when stopping and driving. I was told by the service department that it was my strut mounts and a bearing. Had that changed. Did not fix the noise. So brought it back with another ride out with the technician. I left the car there. Got a call saying they don't know what the noise and they are stumped. Then I get told they were taking parts off a used Kia to try on my car. Then I get another call saying they sold the car they were taking the used parts off of to try on my car. Then I get a call saying they have a field tech coming out to look at my car and he wont be there till July 5, 2017. I say this sarcastically because they only have Certified Technicians who only can do oil changes. I said if you don't know what is wrong with it I am not going to drive it till then. Here it is June 23. So I go pick up a rental car from them. Had it for two days. Guess what??? They left me with no gas when I left the lot and then said they sold it and had to come pick it back up. They did supply me with yet again another rental car. I was told by Steve Miller the VP that they put a lot of hours into my car trying to find out what was wrong. A lot of hours as meaning 6 hours by Steve. I did have the pleasure of speaking to Ken Crowley, Steve Miller, Dan and Scott. Let me telling you if bull walks bull talks. So I get told they are doing me a favor for giving me a rental car and I am lucky I am not walking around. (Seriously) They all talk over you and will not I repeat will not let you talk. I have an extended warranty on my car and find out from the insurance they are paying them for the rental. So my car sat there for a month. Field Tech came out and said it was the sway bar blah blah blah. You would think they would of over nighted the parts. Oh NOOOO I just got my car back July 14, 2017. Ken does not want to know why you are not happy he will just tell you to go somewhere else. When I confronted him about what he said to me that I was lucky I wasn't walking around. I told him the Insurance is paying for that rental car. He laughed a devilish laugh and said he wasn't arguing with me. What a joke. I will never buy another Kia and I will tell everyone not too. Just by the service department on how they treat you. They do not deserve 1 star from me. You all just wait until you have a real problem. More
by no way
Employees Worked With
Scott
July 17, 2017
Visit Rob at Crowley Kia! We had two exceptional experiences with Rob at Crowley Kia who was more than willing to work with us to get the deals we wanted. The first time we wen We had two exceptional experiences with Rob at Crowley Kia who was more than willing to work with us to get the deals we wanted. The first time we went in with the goals to get a great deal and drive off in a new, larger SUV than our previous vehicle. Rob exceeded our needs finding the ideal vehicle in the desired color at an amazing monthly price. He was friendly, understanding, and willing to go extra lengths to help us. We left with a beautiful new 2017 Sorento all thanks to this great employee. With such a good experience, we knew we had to return a second time to work with Rob to purchase a used Sorento and trade-in our old vehicle. Rob remembered us and everything we were looking for, and within an hour he landed us with the perfect 2016 Sorento with perks, again getting us a fantastic deal. We could not be happier with this dealership and working with Rob. His kindness and interest to work with his customers should not go unnoticed. We would recommend him to all friends and family. Maybe we will have to go back a third time now! More
by SorentoRogue
Employees Worked With
Robert Boyle
June 05, 2017
A positive experience Salesman was excellent, He was very understanding about our finances & worked with the business manager to achieve our goal. The paperwork was minimal Salesman was excellent, He was very understanding about our finances & worked with the business manager to achieve our goal. The paperwork was minimal & we felt very comfortable with the entire process More
by Eloise
Employees Worked With
Adam Sololski
May 31, 2017
Yeah Crowley Kia I recently leased a Kia at Crowley Kia in Bristol, CT. The sales person and the business manager did all they could to make that possible. I am very I recently leased a Kia at Crowley Kia in Bristol, CT. The sales person and the business manager did all they could to make that possible. I am very happy with my new car More
by Rozanna Stockman
Employees Worked With
Adam
April 27, 2017
Friendly and knowledgeable My sales person Butch was very friendly and knowledgeable about KIA. The staff made the process of purchasing a car gratifying and fast. Definitely wo My sales person Butch was very friendly and knowledgeable about KIA. The staff made the process of purchasing a car gratifying and fast. Definitely would go back to purchase another car. More
by SorentoMan
Employees Worked With
Butch
