Crowley Kia

Attentive staff-we had a seamless experience with Butch Hanning (our salesman), Evan September (delivery specialist) and Kate Crowley (finance). They made us feel welcome and made our buying experience a b Hanning (our salesman), Evan September (delivery specialist) and Kate Crowley (finance). They made us feel welcome and made our buying experience a breeze. More

LUKE was courteous, patient, and understood what I wanted. Everyone I met was helpful and friendly and willing to take the time I needed to explain the answers to my questions. wanted. Everyone I met was helpful and friendly and willing to take the time I needed to explain the answers to my questions. More

Luke is outstanding. This is our second car we have leased with him and he is a pleasure to work with. He is great at communicating by phone, texts and emails and always This is our second car we have leased with him and he is a pleasure to work with. He is great at communicating by phone, texts and emails and always has everything organized and ready for you. He is very relaxed when he’s showing you cars and is just a pleasant person. We will be back in two years to lease another vehicle from him. Evan is also great and spent a ton of time showing us all of the features of our new car. More

Will Johnson was very pleasant and helpful with trading in my vehicle and purchasing my Kia and Kate Crowley was very pleasant and explained everything I look Forward to doing business with them now and i in my vehicle and purchasing my Kia and Kate Crowley was very pleasant and explained everything I look Forward to doing business with them now and in the cute so happy with my new vehicle they have a great experience I highly recommend this dealership great staff very professional More

I recently leased a 2024 Kia Telluride from Crowley Kia and the experience was by far the best I’ve received as a consumer anywhere. I previously worked in the car business as a salesperson and have never and the experience was by far the best I’ve received as a consumer anywhere. I previously worked in the car business as a salesperson and have never met such a wonderful team of people. My salesman, Butch Hanning, went so far above and beyond what I would ever expect in every way possible with the help of the manager Mike Buccheri and the business manager Kate Crowley. The delivery specialist Evan was kind and helpful. They were honest, transparent, fair, and caring. It was a 10/5 star experience and I could not thank them enough. They have gained a customer for life. If you or anybody you know is looking for a car, Crowley is hands down the place to go! More

I had a very good experience working with Luke Capelli. He was patient, professional, clear and informative. He was patient, professional, clear and informative. More

Gave us a rebate and tried to do a bait and switch and told us to pay for the rebate they promised we qualified for after already having the car for two months. Went to the office to clarify the situation told us to pay for the rebate they promised we qualified for after already having the car for two months. Went to the office to clarify the situation and the manager (Kalani) got upset when we asked for proof in the contract and kicked us out. Later emailed the general manager (Mike) who was also very rude. Both of them kept lying to us and sent us documents that had nothing to do with what we were asking about and kept trying to twist the story and I wouldn’t be surprised if they reply with the same lie. Anyways won’t go into it too much but just filter by all the bad reviews and you’ll see they commonly bait and switch. Hopefully all Kia’s are not like this and this one was just a bad apple. More

Very disappointed - disrespectful customer service by their internet sales manager. I would not do business them ever. their internet sales manager. I would not do business them ever. More

Rolando, the sales rep, was great, went above and beyond to get the sale of the K5. Vicky, the finance rep, on the other hand was rude, disrespectful and talked to me as if I was an uneducated child. She to get the sale of the K5. Vicky, the finance rep, on the other hand was rude, disrespectful and talked to me as if I was an uneducated child. She basically lost the sale for Rolando and the dealership. Rolando and I agreed on a price range and once it was in Vickey's hands she added extended warranty and gap insurance, which increased the payment by $80/month. I walked out without purchasing the car after making jump through hoops and multiple visits to the dealership. I was a waste of my time and gas to say the least. Rob, the finance rep, called and tried to rectify the situation and was much better at customer service, but I just didn't like the run around I was given nor the lies I was told to increase the monthly payments. I declined the offer and will take my business else where. Needless to say, it cost a good sales rep a purchase. Personally I feel Vicky may need to retire if she doesn't know how to provide good customer service. More

Bought and serviced my EV6 here, all good! Sales was low pressure, not pushy, no bait/switch. Service has been excellent; worked with Erin, the service advisor to have routine maintenance done Sales was low pressure, not pushy, no bait/switch. Service has been excellent; worked with Erin, the service advisor to have routine maintenance done. Also had some software updates last week, they came to me in the waiting area 4 times to let me know progress, and washed the car before I got it back. I drive 1/2 hr to bring my car here, even though there's another kia dealer 10 min away. Your mileage may vary (as they used to say), but my experiences here have all been very good. More