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Crowley Kia
Bristol, CT
230 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 230 reviews
April 12, 2017
Pleasant 1st Service Appointment Upon arrival, Scott explained the procedures followed for the standard oil change. He told me I was welcome to partake in the basket of snacks availa Upon arrival, Scott explained the procedures followed for the standard oil change. He told me I was welcome to partake in the basket of snacks available for the customers. I said WOW, never saw anything like that at other Crowley Dealerships that I bought vehicles from. The waiting room was well organized, clean and offered TV, WIFI and assorted reading material. My vehicle was ready for me in about a half hour and Scott briefly explained the paperwork and I was on my way. More
by gloria love my KIA
Employees Worked With
Scott
April 07, 2017
SHADY! NOT TRANSPARENT! DISHONEST! Worst experience ever with sales staff! 3 hours of Artur and Mike going back and forth over numbers. Neither can provide me with a bottom line price Worst experience ever with sales staff! 3 hours of Artur and Mike going back and forth over numbers. Neither can provide me with a bottom line price of the car. I obtained my own financing, however, they promised to match. Lowballed me on trade in! I obtained 3 quotes prior and they were the lowest. I asked repeatedly for artur to do the trade separately from price of car. He gives me a written payment amt with matching interest rate and months. I think about it and agree. He then come back and mike says no, and raises it $40 a month! I leave and artur asks me to come back in and lied to me as he told me his mgr wanted to meet me. I went back in and it was same general mgr mike!! Mike asks what can be do?? Really, 3 hours later, you know, match what artur wrote down in front of me! He decreases the amount by $15!! Omg... NIGHT MARE!! OWNER has another manager call me to apologize and to come back and they will meet me halfway in the monthly pymt and match the financing. I go back the next day, the finance manager, Rubin, starts off by having me sign blank,papers. I ask to see the purchase order and he says it is on his computer. I am not going to start signing papers without seeing numbers!! I ask him to verify the interest rate. Again,it is on the computer!! Really??!! Finally, he looks at his computer and tells me the rate and it is higher than our agreed upon matched interest rate!! No wonder why he didn't print out the purchase order or share his computer screen with me!! Unscrupulous, shady, untrustworthy sales practices all around!! Please do your homework if you shop here for a car. Obtain your own interest rate and financing. Get quotes from 2 to 3 dealers on your trade on. Ask to see the bottom line price of the car. If a dealer won't do that for you, run. They are not being honest. I also pulled a car fax. Msrp is 30,200. This car is being sold as new dealer demo. Car fax is showing retail price 22500 and trade in 18500. I asked why would car fax have this car listed at retail of 22,500? Mikes response, anytime you drive a new car off the lot, it depreciated in value. Mike, the car is on your lot, not sold yet!! This was such a stressful car buying experience! Thankfully, I walked out of the deal! More
by Baytay2002
Employees Worked With
Artur (sales). Mike (general me sales), Rubin (finance)
March 31, 2017
Great service I like everything about your service department.. Your service people are very pleasant and informative. I went there thinking I needed something rep I like everything about your service department.. Your service people are very pleasant and informative. I went there thinking I needed something replaced and they took it apart and fixed it. I trust your service and mechanics with my car and always praise them to everyone. I love my KIA and your dealership. Thank you for making me feel so comfortable when my KIA needs service or repairs. More
by June Bug
Employees Worked With
Dan Flansbury
March 27, 2017
Another great buying experience. 3rd timer. Easy purchase experience. Mike and Tom were great to work with. Very accommodating and made sure we were happy with our choice throughou 3rd timer. Easy purchase experience. Mike and Tom were great to work with. Very accommodating and made sure we were happy with our choice throughout the process. More
by DJSportage
Employees Worked With
Mike Buccheri, Tom Branagan
March 25, 2017
A pleasant car buying expieriance. Arthur Fil was very polite and helpful in assisting me with my new car purchase. The dealership was well stocked, very clean and well lit. Arthur Fil was very polite and helpful in assisting me with my new car purchase. The dealership was well stocked, very clean and well lit. More
by New York guy
Employees Worked With
Arthur Fil
March 14, 2017
Great buying experience We decided to live on the edge and purchase a mini-van. We had purchased from Crowley about 12 years ago, liked the service back then so we figured we We decided to live on the edge and purchase a mini-van. We had purchased from Crowley about 12 years ago, liked the service back then so we figured we'd start there. I'm so glad we did. We were honest and said we really didn't want new, told them what we were looking for and our budget. Within a week or so, we got a call, and they had exactly what we were looking for. During this week of waiting, Ted must of text me at least once a day letting me know what they had coming in, and if I'd be interested in something a little different. It was nice to know they were actively working for me. More
by dino67
Employees Worked With
Ted Banas
March 12, 2017
Best buying experience I ever had. Art Fils went out of his way to get the car I wanted at a price I could afford. In picking up the car, I was introduced to all the service personnel w Art Fils went out of his way to get the car I wanted at a price I could afford. In picking up the car, I was introduced to all the service personnel who welcomed me. Most unusual. As a senior, the new electronics could be overwhelming. Art said to come in any time if I needed help. That is comforting. I have to add the facility was impressive and looking forward to the new drive-in service bays, More
by Bob75
Employees Worked With
I was impressed by Svc. Mgr. Scott Patterson's commitment for great service in future.
March 04, 2017
service on my vehicle work was done quickly and I was not pressured for any additional work. was advised as to what may be needed at my next visit work was done quickly and I was not pressured for any additional work. was advised as to what may be needed at my next visit More
by maryfred62
February 05, 2017
Great people and dealership. Purchase was a breeze! As an out of state purchase, everything went well. After driving all the way from NY to CT, i was able to get the car within 3 hours. No hassle, no st As an out of state purchase, everything went well. After driving all the way from NY to CT, i was able to get the car within 3 hours. No hassle, no stress in haggling (already got the car with the best price out there). Thanks to Kalani Lopa, Michael Martella and Erik Atkinson for the outstanding service you have given me. More
by davidsamuelcruz
Employees Worked With
Michael Martella, Kalani Lopa, Erik Atkinson
February 04, 2017
Awesome dealership The staff were all wonderful to work with. There was no surprises when we went to finalize our purchase. Our salesman, Butch was very knowledgeable a The staff were all wonderful to work with. There was no surprises when we went to finalize our purchase. Our salesman, Butch was very knowledgeable and helpful. More
by Happy Customer
Employees Worked With
Butch
