Crowley Kia

Bait with advertised price, but beware. I called about and advertised price on a 2017 certified Soul. Upon talking wit Kalani was informed about a documentation fee of 500 dollars. I asked I called about and advertised price on a 2017 certified Soul. Upon talking wit Kalani was informed about a documentation fee of 500 dollars. I asked him if the dealership had the title in hand and he said yes, so I wanted to know where they came up with the $500 fee. I said you sign over the title with a bill of sale and I will go to DMV and pay the tax and register the vehicle. I then was informed about a $995 fee for certification. So the advertised price of 14.5 k is now in the neighborhood of 16k. What a load of c&@9. I thanked him for his time and reminded him they have had the car for over 4 months. Buyer beware of their advertising. Also have horror stories form others about the service they supposedly received. More

Dishonest, Shifty and Not Professional. I just bought a brand new 2019 Kia. When I took my car for test drive it had just 1 mile on it, however, I noticed a white vertical scratch on door a I just bought a brand new 2019 Kia. When I took my car for test drive it had just 1 mile on it, however, I noticed a white vertical scratch on door about 3 inches long. It is a black car and the scratch was very obvious. I had a friend with me who saw it and I pointed it out to salesman. I chose to buy that car assuming that they would never allow a buyer to take a car home with a scratch in the paint. I called prior to the pick up date to again mention and remind them about the scratch and that my expectation was that the it be repaired to new condition prior to me signing and taking delivery on the car. When I arrived on day of pick up, I asked to view the car right away to make sure the scratch was gone. Initially the scratch had been concealed and was no longer white in color, however, the shape and depression of the scratch was still visible and it was now black-ish in color, but, still there! They promised to repair it while I was there signing my paperwork. I have a service ticket for that , it says " WE OWE " on it. After I viewed the scratch again, it looked invisible to me, the paint in that area was shiny and black and perfect looking. I took the car home and after a heavy rain, BOOM, the scratch became whitish in color again and very obvious! I called right away and was told 'come on down and we will fix it.' I questioned why I didn't need an exact time, they said to just bring it in. I live far away it is over 1 1/2 hours drive. I drove there with intent to permanently fix it. I expected to wait for some time or receive a loaner car that day as it would take a few hours or more for them to buff the scratch out, wet sand or possibly paint the car to permanently repair that scratch. I am not sure how the following happened. Once outside to look over the scratch with the sales manager, it was miraculously gone again. I feel that while I was in or around the building someone went outside to my car, rubbed a rag with some sort of wax or applied some sort of glaze or polish and temporarily concealed the scratch again! I found the sales manager to be rude, patronizing, and unprofessional! He was making jokes about the scratch disappearing and when questioned he made me feel very uncomfortable. I called him out on his scratch disappearing act and told him that I would be very annoyed if I went home and the scratch reappeared. After just 2 days at home, the scratch is back again. I refuse to ever deal with Crowley again. If they are being this dishonest with a scratch, I wonder what other things they get away with. They have had 3 chances to repair a thin scratch on a brand new 2019 car. One of those chances involved a long drive and inconvenience to me. I called Kia, their advice is that this is an issue with the dealer and not Kia. Through communication with all parties, the sales manager would now like me to return yet again to allow them the opportunity to fix it. At this point I am so upset that I may choose to skip the long drive and live with a permanent scratch that was there before I even agreed to purchase the car. This could be what the dealer was hoping for all along, that I would simply give up and live with a scratched car. This is the feeling I am getting from that dealership and it was not a pleasant experience at all. Be wise and choose your dealer carefully. More

BUYER BEWARE!!! THIS DEALERSHIP DOES NOT HONOR TRUE CAR CERT IFICATE AND DOES NOT HONOR ADVERTISED SALES PRICE IF YOU USE YOUR OWN FINANCING. TYPE SHADY DEALERSHIP TACTICS! I inquired about a very clean 2013 IFICATE AND DOES NOT HONOR ADVERTISED SALES PRICE IF YOU USE YOUR OWN FINANCING. TYPE SHADY DEALERSHIP TACTICS! I inquired about a very clean 2013 Taurus SHO after months of searching. I live in Maine but was ready to make the 5 hour commute to Bristol, Connecticut with my wife and two kids. We planned on staying the night and commuting back the next day, even reserved a hotel room. I was approved through my bank USAA for financing, had a True Car Certificate, and was even going to give a deposit. I was even going to purchase the vehicle at full advertised price, minus $100 dollars from a True Car savings certificate. But of course, here come the shady dealership tactics. Robert Boyle explained that in order to complete this deal, I would have to go through Crowley for financing at a higher interest rate. I never even ran my credit through Crowley yet, but somehow they are dictating my interest rate? I did not even negotiate there sales price nor argue there $595 documentation fee. I was going to pay full asking price and there non advertised predatory "documentation fee." But of course it's not enough profit for this greedy dealership. I spoke to a manager who said who name was "Tommy" after I requested to speak to Mike Buccheri. "Tommy" also explained that he did not have to honor the True Savings Certificate and stated that True Car works for him, not the other way around. He refused to sell the car to me at the advertised price since I was using my own financing through USAA. Tommy was unable to provide any type of documentation that stated that internet sales prices are only applicable to in house financing. It' dealerships like this that make buyer's go to CarMax or a private sellers. Luckily I didn't make the mistake of dragging my family on a 5 hour + travel, plus hotel and travel costs. It's unfortunate that shady dealerships like Crowley still exist and are only out to make as much profit as possible from hard working customers. Read the other reviews about Crowleys' similar sketchy tactics. TAKE YOUR BUSINESS AND HARD EARNED MONEY ELSEWHERE! More

NO REFUND GIVING AFTER DEPOSIT WENT TO CAR DEALER SHIP TO BUY CAR AGREE TO BUY CAR NO LOAN WAS GIVING WAITED 3 DAYS FOR ANSWER NOTHING REQUESTED REFUND 8 DAYS LATER NOTHING DO NOT D WENT TO CAR DEALER SHIP TO BUY CAR AGREE TO BUY CAR NO LOAN WAS GIVING WAITED 3 DAYS FOR ANSWER NOTHING REQUESTED REFUND 8 DAYS LATER NOTHING DO NOT DEAL WITH DEALERSHIP CALLED IN MANGMENT HUNG UP ON ME CAUSE DIDNT WANNA DEAL WITH IT DO NOT GO IN THIS DEALER SHIP YOU WILL RECIVE THE RUN AROUND LIES AND SALES PREASSURE THEY POST ON THERE WEBSITE THEY GET YOU APPROVED WITH BAD CREDIT BUT CANT TOTALLY WASTE OF TIME JUST TO GET YOU IN DOOR STAY AWAY FROM THIS DEALER GO TO REAL DEALERS HONDA OR TOYOTA KIA Garbage anyway More