Crowley Nissan

I have purchased a new 2013 Nissan Altima from Crowley Nissan in Bristol, Ct about 7 months ago. I can honestly say I have never been happier with my purchase from such a great dealership along with an am Nissan in Bristol, Ct about 7 months ago. I can honestly say I have never been happier with my purchase from such a great dealership along with an amazing staff. I had the pleasure of working with Matt Cattel, Nick Vumbaco and the internet staff. They were extremely pleasant along with very helpful throughout my entire purchase. They made sure to assist me from beginning to end and to make sure I was completely satisfied with the process and purchase. I would highly recommend this dealership and staff to anyone that asks me. I will also be purchasing again in the future from Crowley Nissan. I've since been back several times to Crowley Nissan for the service department, and they too were also great. It was so easy to schedule my appointment, having the option of waiting for my vehicle or they offered me a ride back home and then to pick me up when my car was finished. Very friendly, assertive to my needs, and to me the best part is that every time my car comes out of the service department it is clean and nothing has been touched that wasn't suppose to. In the past I've had some issues with other dealerships with service, well not Crowley. I feel very comfortable dropping my car off and picking it up later when its ready. I am definitely one satisfied customer and again would recommend them to anyone. More

I bought a car from Dom just a few days ago and could not be happier with my experience. I was a bit hesitant to switch from always owning fords to a nissan but I really fell in love with a friends Altima an be happier with my experience. I was a bit hesitant to switch from always owning fords to a nissan but I really fell in love with a friends Altima and decided what the hey. Dom took me for several test drives, helped me with comparisons, and made me feel very comfortable that I was making the right choice. I would highly recommend them as the entire staff was very nice to me and seemed to love their jobs! You got a customer for life! More

I purchased a 2013 Nissan Sentra SL in April 2013 from Crowley. In November 2013, I was slowing down at an intersection and the car began to shake. It then shut off and, although I could turn it back on, Crowley. In November 2013, I was slowing down at an intersection and the car began to shake. It then shut off and, although I could turn it back on, it would not go more than 4 inches without shutting off again. I had the car towed to Crowley Nissan. I had purchased the extended warranty that guaranteed me a loaner vehicle, but Crowley did not have any loaners and told me that they had taken all of the local Enterprise's vehicles as well. Luckily, I had a friend with me who was able to drive me home. This was my first trip to Crowley. The next day, I called John Bissett in service as I had been instructed to do the night before. He was extremely rude, unhelpful, and downright mean. All he would repeat was, "If we have no loaners, we have no loaners." They finally set up a rental for me with my local Enterprise (I live 30 minutes away from the dealership), but Enterprise wanted a $100 deposit. I told Crowley that they were supposed to provide me with a free loaner, but they didn't care. Later in the day, I happened to call back and was told, "Oh, a loaner came back today. Do you want it?" Of course I wanted it! When I arrived at the dealership to pick up the loaner, I told the service person that I wanted to retrieve my phone charger from my vehicle. We walked around the lot for 10 minutes and he could not find my car! I received a phone call from John telling me that the torque converter in the transmission had seized and that the car needed a whole new transmission AND a new rear wheel assembly...at 10,300 miles! John informed me that the tranmission was on backorder and he had "no idea" when it would be available. He said it could be weeks or months. At this point, I called my original salesman, Matt Cattel, to discuss the problem. I told him that this vehicle was obviously manufactured very poorly and that I didn't feel comfortable keeping it. He said he would work to "get me into a new vehicle." What I didn't realize at the time was that Crowley saw this as a new sale; they were interested in making more money off me rather than making this situation right. Matt searched around for another 2013 Sentra SL and found one in a different color. I had to keep calling him for updates because he made no effort to get back to me. When we finally decided on a car, he told me that I needed to fill out the financing papers again. Then he told me that "store policy" was to take a $250 deposit before the car was brought in from another dealer. I told him that I didn't cause the transmission to die, they have my vehicle, I have their loaner...so why did they need this money? He left for a few minutes and came back to say that they would accept $100 down. This was my second trip to Crowley. The next day, I received a phone call from Matt saying that I needed to come down to the dealership yet again because the financing papers had to be signed. When my husband and I arrived, they directed us to Orlando, the finance manager. He told us that because we didn't have a $2500 trade-in (we had traded in a Ford Focus when we purchased the original Sentra) and because the interest rate came back higher, I would have to pay $40 more per month over the life of the loan than I was paying on the old loan. I told him that I had not chosen to get a new car - the car died! Orlando gave us a speech about how Crowley was giving us a good deal on the new car, but the bottom line is: Crowley refused to absorb the $40 per month and now I am stuck paying it for the next 6 years. Orlando also mentioned that I wouldn't want to keep the old car anyway because a new tranmission is a "permanent scar on the VIN number" that would lower the resale price and the trade-in value. I went ahead with the new purchase. This was my third trip to Crowley. One week later, the new car was ready. I had made it very clear to Matt that I wanted everything to be exactly the same on the new car. This meant that Crowley needed to apply the Auto Armor and order the protection package (all-weather mats and a clear trunk protector). When I arrived at the dealership, I went first to Service to return the loaner. I asked if the Auto Armor had been applied, but the person looked at me quizzically and told me that Matt could help me with that. When I asked Matt, he looked uncomfortable and told me to "hold on" while he went down to Service. Almost 10 minutes later, Matt's helper, Nick, gave me a piece of paper that said "Customer Statement of Problem - Customer States Auto Armor." Nick told me that this was the proof that the Auto Armor had been applied. He then took me out to the lot so that I could retrieve my personal belongings from my old vehicle. I specifically asked Nick if the towing hook was in the new car and he told me that he put it in the glove box. I had no reason to doubt him and it was dark, so I did not check. Nick assisted me with tranferring my items to the new car. While doing so, he pointed out the clear trunk protector that Crowley had installed. It looked horrible: numerous bubbles and a giant gap between the top edge and the main part of the protector. Nick told me that the bubbles and the gap would clear up as soon as the temperature warmed up the next day. This was my fourth trip to Crowley. My old vehicle had the Auto Armor as well. After Crowley applied it, the seats were wet and the car had a strong odor for several days. This was not the case with the new car. I called Service the next day and spoke to Debbie. I gave her my name and asked if the Auto Armor had been applied to my new car. She said she had "no record" of it being applied. I asked to speak with Matt. He was extremely nasty, almost yelling, and told me that it had definitely been done. I told him to get me the proof and that the paper Nick had given to me looked suspicious. Matt called me back 5 minutes later and "assured me" that the Auto Armor had been applied. He said the car didn't smell because it had been done the previous day. I didn't believe him and still don't, but I have no recourse. Two days later, the trunk protector was looking just as horrible. I finally peeled it off and threw it in the garbage. The towing hook was not in the glove box or in the trunk. Bottom line: Crowley Nissan is a shady, dishonest, abrasive place that cares only about sales. They did not stand behind the defective vehicle they sold me and then did everything possible to take advantage of me when I returned to them for assistance. Not one person ever apologized for the huge hassle caused by the defective vehicle. BEWARE. YOU HAVE BEEN WARNED. And by the way...I contacted Nissan USA about my original vehicle. They would not do anything for me because they said it was "my choice" to give up the original Sentra. It needed a whole new transmission and rear wheel assembly at 10,300 miles! Who would want that car?! Nissan USA didn't even offer any "goodwill compensation." Looks like the dealers really do represent the company. More

Due to past experiences, I have always hated car shopping. High pressure environments mixed with an unstable atmosphere made me come to the conclusion that I would rather jump off a cliff than to de shopping. High pressure environments mixed with an unstable atmosphere made me come to the conclusion that I would rather jump off a cliff than to deal with sales pitches and bribes that I had received during my last car purchase (which was when my son was born), he is now 7 years old. My car has been disabled since May, and all the aggravation that resulted from it made my need to purchase a new vehicle become overwhelming. I had to do what I had to do. Anyways, after extending my research hours compared to my last purchase, I was armed with all the information that I needed. I narrowed my choice of automobile down to only the Altima. My grandmother, mother, father, sister, brother, neighbor, and my sisters neighbor all have one so I had to join the club. What most of them had in common was that they bought their cars from Crowley Nissan in Bristol. Me being only 15 minutes away, I figured I would stop by in person to see what they had in stock. I dealt with a sales person named Jason Rulo. He treated me pretty much the opposite of what I had experienced in the past. Friendly, Knowledgeable, Smart, Overall good guy. Even after doing my research, I still had a thousand and one questions I had to ask which Jason answered without even hesitating. The price turned out to be lower than any dealer that I had called, and he was even able to locate me a Pearl White with the Almond interior since my wife wanted to chose the color. He had the car ready for me in three days and I was able to drive away with the easiness round of paperwork I had ever signed. 0% APR and a remote start/killer rebates were just the icing on the cake. Im definitely going to be taking advantage of their referral program which gives me money each time I refer someone to Jason. I had met the whole crew down at Crowley. Sales Managers etc. were all just as friendly. Thumbs up guys. Thanks for the wonderful experience. More

My wife and I along with our 10 year old child are interested in buying a new Nissan . Over the last 20 years we've had great experience with several Nissan Vehicles. The sales person (Luis) talked w interested in buying a new Nissan . Over the last 20 years we've had great experience with several Nissan Vehicles. The sales person (Luis) talked with my wife, child, and I, listening to what features we were interested in as well as what our vehicle purchase goals were.. Luis, was very polite, did not rush us,showing us several different Vehicles and explaining different features. This information helped my wife and I determine the best vehicle for our family. When asked, Luis explained different purchase options. My wife and I truly felt Luis was very interested in our purchase. I am giving Crowley Nissan a high rating due to the exceptional Sales Associate Servide. In addition the dealership was sparkling clean, modern, all conveniently located. My Wife and I were very pleased with the service Luis provided and would highly recommend him to anyone interested in purchasing a Nissan Vehicle. We were so pleased that we decided to write this recommendation. More

I originally got a sales person through the Internet. I believe his name was Dave and/or Matt. They were fine. The problem came when I actually came into the dealership. I had asked for Internet but was in believe his name was Dave and/or Matt. They were fine. The problem came when I actually came into the dealership. I had asked for Internet but was informed they were busy so another sales person helped. ( can't recall his name). He showed me the car which was great but when it came to my trade I felt like Jason was trying to steal it from me right off the bat. I had been to two other dealers ( not Nissan ) so I had an idea what it was worth. He was thousands less then both, and it was a Nissan!!! Regardless I continued negotiations because they had the exact car I wanted in stock. Unfortunately they knew that and I feel Jason was using that against me saying they are in high demand with those options so I would have to pay a premium. As things progressed over and hour and a half of the back and forth it just got worse. All the while I can see him sitting at his computer. What is so important that he can't come out in person and do the deal??? It was probably for the better because when he did come out I felt he had something to prove in the manner in which he was speaking to me. If anything I understand being only 4ft 11in myself but seriously this is your job not a once I awhile thing!!! It got to the point where I just said I would have to think about things and just left. I drove to Middletown Nissan where I must say things were great. That gave me almost what I wanted for my car and $100 under cost for the new car which they didn't even have I stock! More

Lousy service!!! DO NOT BUY ANYTHING FROM THIS DEALER!! Good thing I purchased the extra warranties because the car needed a 4 thousand dollar job!! Then the service guy told me to come back in 2 weeks, wh Good thing I purchased the extra warranties because the car needed a 4 thousand dollar job!! Then the service guy told me to come back in 2 weeks, when I questioned it he said " look lady this is a four thousand dollar job im doing, I could have told you there was nothing wrong with your car and sent you on your way" I went to another Nissan dealer and the job was done in 2 days. They also informed me that there was no reason for the 2 week delay at crowley!! Crowley just did not want to fix it. He acted like he was doing me a favor but im paying for this warranty so this is not free. He was rude and obnoxious and this is not how you treat your customers. The puchase experience was awful as well! I regret buying anything from them!! You will too! I made sure I filed a formal complain with Nissan and not only will I encourage everyone I know to buy elsewhere, but I will also never ever buy a Nissan product ever again. We have since purchased another car from another dealer and not Nissan and they are great!! More

Dealt with Brian and Matt Via the Internet. Buying my car was very easy and seamless and I was very surprised ( compared to other experiences I've had) how simple thay made everything. I didn't even have to was very easy and seamless and I was very surprised ( compared to other experiences I've had) how simple thay made everything. I didn't even have to call my insurance. This is huge for me due to my hectic schedule. I was previously and Chevy buyer for many years but I love my new Nissan Rogue. More

I came to purchase a new Versa and trade my Sentra for I came to purchase a new Versa and trade my Sentra for the new Altima. The sales person, Dave Biolo, provided the best possible service. He tried I came to purchase a new Versa and trade my Sentra for the new Altima. The sales person, Dave Biolo, provided the best possible service. He tried to explain every question I asked. He tried to help. However, the manager Brian Singer, got very frustrated and annoyed with my questions. I heard him in the hallway saying this is the best f...deal referring to the offer I got. Once he decided to talk to me he was visibly annoyed (well it was the Labor Day Monday). Brian, made me feel very uncomfortable and fool. He tried to intimidate me several times. I decided to end the pointless conversation and leave. I guess Brian was very successful with his intimidation and lack of respect (I'm female and have an accent so maybe he is selective when it comes to his customers). Well, Crawley the world is changing so you better make sure you provide proper training to your employees. I'm very disappointed. More