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Crown Acura Richmond
Richmond, VA
846 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 846 reviews
July 27, 2025
KeiShaun was outstanding as Sales Consultant - very personable and knows cars very well! Kriss very thorough and informative with all aspects of the finance process. personable and knows cars very well! Kriss very thorough and informative with all aspects of the finance process. More
by PMoriarty
Employees Worked With
KeiShaun Cotman, Kriss Williams, Matt Perry
July 22, 2025
An experience like no other . I am 65 and never in my life had experience something like this ( they hit the ball out of the park). Very respectful of your time and everyone is ex I am 65 and never in my life had experience something like this ( they hit the ball out of the park). Very respectful of your time and everyone is extremely Professional. Started the process online and they did not hesitate to do business with me. Highly recommend them. More
by Vpabon0907
Employees Worked With
Josh Alford, Shaun Chapman, Kevin Johnson
July 21, 2025
Jarratt was the reason we returned to Crown Acura in Richmond. He was very helpful before we even came in to look over cars. He patiently answered all our questions and had the car we wanted ready to go Richmond. He was very helpful before we even came in to look over cars. He patiently answered all our questions and had the car we wanted ready to go. More
by annegsouder
Employees Worked With
Jarratt Day
July 19, 2025
My first visit to Crown Acura of Richmond was excellent…….The service department did an excellent job getting my car serviced and keeping me updated.Jeff Cooper in your service department did an excellent…….The service department did an excellent job getting my car serviced and keeping me updated.Jeff Cooper in your service department did an excellent job. More
by lwkraft46
Employees Worked With
Jeff Cooper
July 08, 2025
Crown Acura is hit or miss when it comes to service. Lately it has been great. I had to switch service advisors, Mike is horrible, but Alton is great. So when scheduling service get anybody but Mike. Lately it has been great. I had to switch service advisors, Mike is horrible, but Alton is great. So when scheduling service get anybody but Mike. More
by cthawkins13
Employees Worked With
Alton
July 03, 2025
Jarratt and Josh and the whole team really, worked hard to help me out this week. It was a long week, but worth the wait when I came home in my new car to help me out this week. It was a long week, but worth the wait when I came home in my new car More
by mercedestartem
Employees Worked With
Jarratt Day, 5/5 Kriss Williams, 5/5 , Josh Alford, Matt Perry
July 02, 2025
Efficient and professional. They did what they said they would do and were kind. The sale and the delivery of the vehicle was handled very well. They did what they said they would do and were kind. The sale and the delivery of the vehicle was handled very well. More
by jimwelchbelair
Employees Worked With
Matt Perry, Shaun Chapman, Manny Badias, Kevin Johnson
June 29, 2025
Excellent service even after the sale. Jarratt followed up multiple times and ensured we were fully satisfied. We drove from 3 hours away to purchase our car and couldn’t be happier! Crown Jarratt followed up multiple times and ensured we were fully satisfied. We drove from 3 hours away to purchase our car and couldn’t be happier! Crown’s pricing and willingness to answer our questions were unmatched. More
by AndyS
Employees Worked With
Jarratt Day, Josh Alford
