Crown Acura Richmond

Our service appointment was at 1:30. We were done before 2:30. The service tech was AMAZING. He took time explaining everything. We were done before 2:30. The service tech was AMAZING. He took time explaining everything. More

The salesman Kedon Glidewell, the finance Manager Kevin Johnson and others that I had contact with were very professional and made my purchase stressless. Thank you Johnson and others that I had contact with were very professional and made my purchase stressless. Thank you More

The dealership has a knowledgeable staff and excellent salesperson and the service is top notch salesperson and the service is top notch More

Quick response to questions and concerns and resolved all issues quickly and retuned my car. Wiley was great in answering questions and getting the work done issues quickly and retuned my car. Wiley was great in answering questions and getting the work done More

Despite a mix up on the day of the appointment, they worked me in at the time I was originally expecting the appointment to be and took care of my car. The gentleman who took care of me was very courteo worked me in at the time I was originally expecting the appointment to be and took care of my car. The gentleman who took care of me was very courteous, friendly and knowledgeable. I appreciated the attention to detail he provided. The Service Manager also came and introduced himself and explained the results of the extra service I had requested, which was greatly appreciated. More

The General Manager, Matt Perry, went over and above to solve a situation that was out of their control. When we approached him with our concerns he immediately addressed them and it was resolved quickly a solve a situation that was out of their control. When we approached him with our concerns he immediately addressed them and it was resolved quickly and to our satisfaction. Matt is customer focused and extremely professional. He is a valuable asset to Crown Acura. More

Excellent customer service from beginning to end. Very helpful and very informative. Keep you updated and gives recommendations. Very helpful and very informative. Keep you updated and gives recommendations. More

I always have a good experience at Crown Acura Richmond. My service person was very helpful from start to finish. My time with Acura was pretty lengthy this time around, but Alton acknowledged it and tried My service person was very helpful from start to finish. My time with Acura was pretty lengthy this time around, but Alton acknowledged it and tried his best to make sure I left satisfied with his service, and I did! More

I own 2002 MDX, William Alford is great to work with treats my vehicle like it was his own. treats my vehicle like it was his own. More

My experience was excellent. Caring personal attention from General Manager Matt Perry set the stage for my smooth professional Crown Acura purchase experience. The purchase of Caring personal attention from General Manager Matt Perry set the stage for my smooth professional Crown Acura purchase experience. The purchase of my beautiful RDX was necessary due to the fact that my previous car had been totaled in a terrible accident. I returned to Acura for my purchase based on the excellent crash protection my car provided me in the accident. David Burks provided great very helpful attention in finding the best choice for me. Davids vehicle knowledge is amazing. In my tough stressful post accident situation David made me feel secure in my choice. My transition to Business Office Manager Kriss Williams was smooth and timely. Kriss understood my difficult situation and provided clear very helpful options for my purchase payment. Kriss was patient and professional I will close by saying my difficult accident situation was smoothed out , my stress was relieved and this Crown Acura team provided everything I needed for a happy confident purchase of my great RDX. Thank you Janet More