Crown Acura Richmond

Worst experience ever! In the beginning I thought they were trying to help me find a great car after my accident but I was wrong! My salesperson or girl was not knowledgeable and it seemed as if they were just trying to sell me a car to help the newbie! Her lack of knowledge proved that. They also lied about my vehicle being certified pre owned and if you voice your concerns management will just speak to you in a very condescending and sarcastic manner. Please beware....

This was an appallingly bad car buying experience that didn't even result in us ever buying a car from them. My wife and I found the car we wanted on their web page and made arrangements with the online sales agent to go to the dealership that day for a test drive. We had already been approved for financing, had a check in hand, and were ready to purchase if we liked the car in person. When we got to the dealership, they informed us the car was not available, because it was at the West Broad Honda body shop getting recall work done. We were disappointed and a little annoyed since we had just made arrangements earlier that day to come to the dealership, but they reassured at the dealership that the car would be ready in a couple days and they would even drive it out to us for a test drive so we wouldn't have to drive to the dealership. We were okay with that. One week passes, and we haven't heard anything from the dealership about this car. We did get plenty of annoying generic emails about other cars at the dealership that we weren't interested in though. I finally called the dealership to inquire about the car, and they said it was still at West Broad Honda getting recall work done, but they would jump on the "incompetent morons at West Broad Honda," as they put it, to get the work done ASAP. Still another week passes, and I call back again. This time, they tell me that there's all sorts of other recall work being done on the car, including something on the transmission. However, we had already done research on this vehicle to know that there was no recall related to the transmission, and they had also told us on our first visit to the dealership that this particular type of vehicle had no issues with the transmission. Still, I told them to call me back when it was ready. At that point, I decided to just look up the vehicle online again, and it was marked as "SOLD." Basically, this dealership didn't want to admit to me that they had sold the vehicle to someone else on a whim when we had been the first to inquire about it and keep following up, so they just made up all this crap about the transmission needing work to make us no longer interested in the car. Yet another week has now gone by, and I still haven't heard back from them, but of course I don't really expect to at this point. We were pre-approved for financing with a check in hand that has an expiration date, yet we wasted about three weeks with this dealership simply because no one there had the freaking xxxxx to tell us they sold the car to someone else. At this point, I'm so pissed off at this dealership for giving us such a ridiculous run-around that I'm posting this same review on as many websites as possible to let everyone know not to bother with this dealership.

There should be more car salesmen like Jon. This was the 2nd vehicle I’ve purchased with him & both experiences were superb! Quick & easy. Thanks!