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Crown Acura Richmond

Richmond, VA

4.9
831 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 831 reviews

January 06, 2025

The service dept is what keeps me coming back to Crown Acura. Chris Arnold is top notch as well as his team. More

by Jbatchelor9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Arnold & Service Dept
January 06, 2025

The great service. Assistant so professional ,answering for all questions,do everything quick and nice More

by L.gitlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Alford
January 05, 2025

Each tie i visit for service my experience is awesome my service provider Willie is the best More

by tamberlyn Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie
January 05, 2025

Jarret and Wesley were great! ! They were very concerned with ensuring the vehicle I was getting was right for me and that the financial aspects were well explained and beneficial More

by Khi_ya_98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarret, Wesley Hardaway
January 02, 2025

Great service. Great customer service. Keeps customer up to date on maintenance. My service rep Alton is a wonderful young man More

by Cherriem808
Workmanship
Recommend Dealer
Yes
Employees Worked With
Alton
December 31, 2024

Enjoyed the buying experience with David. Great to meet Matt, GM, who took an interest in our purchase. Excited to work with Crown in the seasons ahead! More

by Bobbush78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Burks, Matt Perry, Manny Badias
December 30, 2024

Timely service, very pleasant service person. Finished servicing under time stated. Was a recall fixing. More

by Betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
December 29, 2024

Great customer service! 100% recommended. Quick turnaround time during service. Everyone is always kind and very helpful. Highly recommend this dealership to everyone. More

by Diazduran80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KeiShaun Cotman
December 29, 2024

William was very welcoming and helpful. My car was ready less than the time he stated. I will definitely be back for service at this location. More

by tdbogle78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
December 29, 2024

Shaun was so easy to deal with when purchasing my new Acura. She made the process smooth and easy! Definitely the easiest car buying process I have experienced by far. She is very knowledgeable and ea More

by TEberhard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perry, Shaun Chapman, Kevin Johnson
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