Crown Acura Richmond

My service advisor Chris is absolutely amazing. When it comes to service, he is exceptional and he makes it very clear with regards to the services needed to support the health of my car. When it comes to service, he is exceptional and he makes it very clear with regards to the services needed to support the health of my car. More

Nice dealership! Worked with Anthony and Shawn…good team and fast signing process. Overall pleasant experience. Worked with Anthony and Shawn…good team and fast signing process. Overall pleasant experience. More

This is the most polite dealership I have ever dealt with. My salesperson was Shaun Chapman. She was friendly, knowledgable, and answered all my questions. She even called me a couple days later to see with. My salesperson was Shaun Chapman. She was friendly, knowledgable, and answered all my questions. She even called me a couple days later to see how I was doing with the new car and to offer tutorials to help me learn the technology. More

Everyone was very helpful and courteous. Car was ready on time, but you should not force a customer to write a review of a minimum of 15 words. This is why folks don’t fill out surveys. Car was ready on time, but you should not force a customer to write a review of a minimum of 15 words. This is why folks don’t fill out surveys. More

Excellent Service and Excellent Manager Willing To Help With My Situation I Am Really Grateful With My Situation I Am Really Grateful More

Very friendly staff. Staff very responsive to questions and readily available. I was given number to call if I had any questions. Staff very responsive to questions and readily available. I was given number to call if I had any questions. More

Customer Service is excellent and getting a test drive in there in there new electric ZDX was prompt response.. Been.getting great service since 2017 there in there new electric ZDX was prompt response.. Been.getting great service since 2017 More

The staff at Crown Acura is always pleasant and customer oriented. I’ve had a pleasant experience every time I’ve needed to come in oriented. I’ve had a pleasant experience every time I’ve needed to come in More

Excellent customer service and quality work; I highly recommend Crown Acura for sales and service. Chris was great to work with and very professional. recommend Crown Acura for sales and service. Chris was great to work with and very professional. More

Went in to get my recall fixed and I live so far away they made sure to get my car done and ready for me while I waited with in 5 hours. they made sure to get my car done and ready for me while I waited with in 5 hours. More