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Crown Acura Richmond
Richmond, VA
846 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 846 reviews
June 02, 2025
I still haven’t gotten my tags. Temp tags expired May 12th. I called 3 times each time someone said they would call me back. The 4th time I got the dmv clerk who said she was wai Temp tags expired May 12th. I called 3 times each time someone said they would call me back. The 4th time I got the dmv clerk who said she was waiting on the title and would have the finance team issue a 2nd set of tags. That didn’t happen either as that was almost 3 weeks ago. Poor customer service all around as they should have called me when the tags were getting close to expiring. I bought the he service loaner it shouldn’t be this hard to get tags. In the meantime I went ahead and canceled the maintenance contract as if you all are this unresponsive to a simple issue I don’t want to give you more business. More
by Jlbender21
Employees Worked With
Kledon
May 29, 2025
The thing about this place is, it doesn’t feel like a dealership. You know that icky feeling, where you know some slick guy is going to try to convince you to buy something and pay way too much for it? T dealership. You know that icky feeling, where you know some slick guy is going to try to convince you to buy something and pay way too much for it? This isn’t that place. It’s almost enjoyable to spend time here, and that’s saying something. Dave cares about his customers. Josh is there to help, listens to what you have to say, and tells you a funny story while he’s at it (Dave’s also a great storyteller!). And Wes is there with the financial side, making it easy to understand all your options. Dogs welcome!! Feels homey and real and relatable. More
by amandaholt1
Employees Worked With
David Burks, Josh Alford, Wesley Hardaway
May 25, 2025
I had a positive experience. Everything went really well and I’m very pleased with the car that I got. I would highly recommend Crown Acura of Richmond! Everything went really well and I’m very pleased with the car that I got. I would highly recommend Crown Acura of Richmond! More
by Dotyjess715
Employees Worked With
Darrel Kilbrew, Anthony Easter
May 22, 2025
It was easy to schedule an appointment with many available times. I arrived on time and within a minute was met with staff. The work was completed within the time frame estimated. The staff was v available times. I arrived on time and within a minute was met with staff. The work was completed within the time frame estimated. The staff was very friendly and professional. More
by Wallace
Employees Worked With
Willy Alford
