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Crown Acura Richmond

Richmond, VA

4.9
846 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 846 reviews

June 04, 2025

Service was done as promised. All issues quickly communicated. Wait time was minimal for the work done. More

by robertpelletier116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Burks
June 02, 2025

I still haven’t gotten my tags. Temp tags expired May 12th. I called 3 times each time someone said they would call me back. The 4th time I got the dmv clerk who said she was wai More

by Jlbender21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kledon
Jun 06, 2025 -

Crown Acura Richmond responded

Thank you for bringing this to our attention. We would like to get this rectified, but you did not provide your name for us to reference. Please call (804) 361-8447 as soon as you have a moment and request to speak with me directly. Thank you and I look forward to assisting you. Matthew Perry, General Manager

May 31, 2025

We have purchased multiple vehicles here and it has been an easy and smooth process every time! More

by Lauralafors
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Burks
May 29, 2025

People who working there are nice and professional. This is the service department that you can trust. More

by Lei Zheng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
May 29, 2025

The thing about this place is, it doesn’t feel like a dealership. You know that icky feeling, where you know some slick guy is going to try to convince you to buy something and pay way too much for it? T More

by amandaholt1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Burks, Josh Alford, Wesley Hardaway
May 28, 2025

Matt, Jamel, Anthony and Wes were first class and very helpful throughout the process in my search for a vehicle! More

by emschaaf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Matt Perry, Wesley Hardaway, Jamel Chatman
May 27, 2025

I’ve been a customer with this dealership for over 20 years. Excellent service department. More

by Shiffman6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
May 25, 2025

The service advisor was quick and provided an accurate estimate. He was fair with services and removed the diagnostic charge. More

by w.muron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike - Service Department
May 25, 2025

I had a positive experience. Everything went really well and I’m very pleased with the car that I got. I would highly recommend Crown Acura of Richmond! More

by Dotyjess715
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrel Kilbrew, Anthony Easter
May 22, 2025

It was easy to schedule an appointment with many available times. I arrived on time and within a minute was met with staff. The work was completed within the time frame estimated. The staff was v More

by Wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Alford