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Crown Acura Richmond
Richmond, VA
825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 825 reviews
June 21, 2021
Great experience! Fast and efficient…awesome deal! I traveled from Williamsburg to purchase the vehicle. Josh was great and accommodating! Did the deal on the internet!!! traveled from Williamsburg to purchase the vehicle. Josh was great and accommodating! Did the deal on the internet!!! More
by vasoccerref
Employees Worked With
Josh Hylton
May 30, 2021
This is the best place I have ever been to buy a car.They really went out their way for me.I drove 3 hours to the dealership because of how far they went out their way for me.They beat the dealership from my really went out their way for me.I drove 3 hours to the dealership because of how far they went out their way for me.They beat the dealership from my area by $1500 and even threw in some extra Accessories for the car.Not to mention how patient they were with me because had the hardest time deciding on color of the car I wanted.From Anthony the sale a manager to my salesman Jerry and even the owner greeted me.This place would rather help you get in a car and earn your business even if it doesn’t mean them making that much money on their end.I have bought close to 20 cars in my life and this dealership showed me professionalism and Curtesy like never before.They deserve 100 stars and I truly mean that. More
by Cory
Employees Worked With
Anthony Easter, Thomson John, Josh Alford, Jerry Schuler
April 25, 2021
I just bought a car from Jamel today! I expected to buy a new RDX but it was just a bit too small so I opted for a used Lexus RX350. Jamel was extremely knowledgeable, pleasant, smart, and had no problem wit new RDX but it was just a bit too small so I opted for a used Lexus RX350. Jamel was extremely knowledgeable, pleasant, smart, and had no problem with me changing my mind from new Acura to a used vehicle. He stressed the importance of me getting what worked best for me. I highly recommend Jamel and the Acura dealership. The entire staff was very welcoming, from the sales manager to the finance manager!! And I was greeted and welcomed by the entire staff. Just a great team and friendly atmosphere. More
by Tammie H
Employees Worked With
Anthony Easter, Jamel Chatman, Kevin Johnson
April 22, 2021
Stephen Anokye-Boateng was really nice and helpful! We were happy that we were able to test drive the cars we like. Stephen really helped us with information on the cars we weren't sure about. I love the were happy that we were able to test drive the cars we like. Stephen really helped us with information on the cars we weren't sure about. I love the fact that he was very patient with us and we finally decided and got our car. We were happy with Manny in doing our paperwork and even the manager came in to say Hello. Even Josh Alford said Congratulations to us and was attentive. So it was a great experience! More
by peruvianprincess77
Employees Worked With
Stephen Anokye-Boateng, Manny Badias
October 30, 2020
Since my original purchase in 2002, I have always been pleased with the the service associate Mike Mereu. I feel that I have always been treated with respect and told the truth about my vehicle’s conditi pleased with the the service associate Mike Mereu. I feel that I have always been treated with respect and told the truth about my vehicle’s condition. He has guided through the best recommendations which has lead me to a 350,000 mile odometer reading. More
by Jack h
Employees Worked With
Mike Mereu
September 01, 2020
Thomson was fantastic. He new a lot about the vehicle and really tried to keep the buying process on task. The whole team was great! and really tried to keep the buying process on task. The whole team was great! More
by Insource
Employees Worked With
Anthony Easter, Thomson John, Michael Schuler
August 31, 2020
Excellent experience for test drive then purchase. Only complaint, Wesley disappeared for about 30 minutes during transfer process without saying he’d be gone that long. Everything went on schedule. complaint, Wesley disappeared for about 30 minutes during transfer process without saying he’d be gone that long. Everything went on schedule. More
by Bhoward636
Employees Worked With
Wesley Hardaway
August 21, 2020
Excellent customer. Excellent price. Very nice group. Excellent customer. Excellent price. Very nice group. Excellent folks. Good trade in valuation. A complete pleasure and very happy I chose Excellent customer. Excellent price. Very nice group. Excellent folks. Good trade in valuation. A complete pleasure and very happy I chose to buy a vehicle from Crown Acura !! Would do it again !!! More
by Tom J14
Employees Worked With
Mike Revell , Josh Alford, Wesley Hardaway
July 21, 2020
Outstanding customer service, fast friendly service love my new car. I highly recommend this dealership for anyone looking forward to buy any used or new cars. my new car. I highly recommend this dealership for anyone looking forward to buy any used or new cars. More
by tiffanyrose211
Employees Worked With
Wesley Hardaway
July 15, 2020
Josh Alford, the sales manager came outside to greet me in the parking lot after I arrived. He recognized me as I had purchased my previous Acura from his dealership. He asked me how I was doing and after in the parking lot after I arrived. He recognized me as I had purchased my previous Acura from his dealership. He asked me how I was doing and after I told him the vehicle I wanted to look at; he had it up driven up for me in minutes. As with my previous purchase in 2018, I made sure to pick a vehicle for purchase on his lot because I wouldn't trust getting one from anywhere else. He paired my up with Wesley Hardaway to answer any questions that I had. Wesley Hardaway the sales specialist was a pleasure to work with as he was friendly, professional and was able to help me purchase the exact car that I wanted. Wesley explained all of the available finance options for me and so, I was able to choose the one that I felt most comfortable with. He also followed me in my rental car down the road, so I could drop it off and he drove me right back to the dealership. This is my second purchase from this dealership and I will be coming back here my next vehicle. More
by Mike F.
Employees Worked With
Anthony Easter, Thomson John, Josh Alford, Matt Perry, Michael Schuler, Wesley Hardaway
