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Crown Acura Richmond
Richmond, VA
824 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 824 reviews
July 04, 2020
PROFESSIONAL - HONEST - FRIENDLY - FAIR My best car buying experience in 30 years across 20 cars. Fair, friendly, respectful, knowledgeable, customer-centric. Thomson & Anthony were a joy t My best car buying experience in 30 years across 20 cars. Fair, friendly, respectful, knowledgeable, customer-centric. Thomson & Anthony were a joy to work with! More
by cashbuyer
Employees Worked With
Anthony Easter, Thomson John, Michael Schuler
July 01, 2020
This was a most excellent experience from Wesley Hardaway, Josh, and Mike the finance manager. The things that made it so great was there was no pressure sales tactics and the professionalism throug Hardaway, Josh, and Mike the finance manager. The things that made it so great was there was no pressure sales tactics and the professionalism throughout the entire day. I am so happy with the RDX!!!!!! More
by steeledwayne
Employees Worked With
Josh Alford, Wesley Hardaway
June 25, 2020
Purchase of Used 2017 Murano I have never experienced a smoother more professional car buying experience. Josh and Thompson were excellent to deal with on the sales side. Josh, wi I have never experienced a smoother more professional car buying experience. Josh and Thompson were excellent to deal with on the sales side. Josh, with help from Matt Perry, arranged for my vehicle to be shipped from a sister dealership. The price I paid was more than fair and the professionalism and honesty I experienced will never be forgotten. Mike Schuler, the Finance manager handled the paperwork process with the same level of professionalism shown by the sales department. He explained the benefits of the warranty that I ended up purchasing without any pressuring tactics. A First Class Dealership across the board! Thank you, Judy Wolford More
by Johnraiders99
Employees Worked With
Thomson John, Josh Alford, Michael Schuler
June 25, 2020
Maintenance Service What great service I had yesterday! It started from the moment i drove into the service area, eveyone was Covid prepared with mask. Emil Salib was my What great service I had yesterday! It started from the moment i drove into the service area, eveyone was Covid prepared with mask. Emil Salib was my service advisor ,he kept gave me informed throughout the day and Will Henderson was my parts specialist . I drive an hour to this dealership and Im glad I chose Crown Acura to buy my MDX. More
by keywestlvr
Employees Worked With
Will Henderson, Emil Salib
June 24, 2020
They are honest, fair and reasonable. Work is completed perfectly and on time The staff is helpful and gives great personal service. I always feel valued and feel like I'm getting a good deal working with perfectly and on time The staff is helpful and gives great personal service. I always feel valued and feel like I'm getting a good deal working with Crown acura. More
by Marionluckycat
Employees Worked With
MIKE
June 22, 2020
Made it work I had an appointment to view 2 cars and when I arrived I was told that both vehicles had sold that morning. There was a third vehicle that was availab I had an appointment to view 2 cars and when I arrived I was told that both vehicles had sold that morning. There was a third vehicle that was available that had just arrived and it checked off everything I had been looking for and wanting. Our salesman and the manager worked with us to meet our budget. I ended up with a better quality car all around with all the new safety features. The process was smooth from start to finish! Love the great customer service and people who work here. More
by pena.diana1
Employees Worked With
Thomson John, Michael Schuler
June 19, 2020
Very professional and transparent, this is the 2nd vehicle I have gotten from the same sales person and dealership. Highly recommend them, very military friendly as well. vehicle I have gotten from the same sales person and dealership. Highly recommend them, very military friendly as well. More
by tony1992rivera
Employees Worked With
Michael Schuler, Jackie Deshazo, Wesley Hardaway
June 05, 2020
Wesley was a joy to work with. He was prompt, thorough, and made our oversll experience white pleasant. We will more than likely by another car here. and made our oversll experience white pleasant. We will more than likely by another car here. More
by Joy B
Employees Worked With
Mike in finance was terrific. , Wesley Hardaway
June 03, 2020
Everyone at Crown Acura has been very pleasant to work with. They helped me find a great car, for a good price and I've been very satisfied with the service I've received there. Derrick G. was very patien with. They helped me find a great car, for a good price and I've been very satisfied with the service I've received there. Derrick G. was very patient and responsive to my needs and helped me find the right car for me and my family! More
by hooslisa03
Employees Worked With
Anthony Easter, Tyler Ponton, Derrick Gahagan
May 29, 2020
Out-of-state purchase I live in North Carolina and came across a car I'd been looking for through an internet search. I reached out to Crown Acura and they were very recept I live in North Carolina and came across a car I'd been looking for through an internet search. I reached out to Crown Acura and they were very receptive to doing business over the phone and email. Stephen was very personable and quick to respond to any questions I had. We had the deal done over a weekend and they delivered the car to my house in North Carolina. They made the process extremely convenient and efficient! More
by rjones
Employees Worked With
Matt Perry, Stephen Anokye-Boateng
