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Crown Acura Richmond
Richmond, VA
815 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 01, 2020
Crown Acura went above and beyond to get me the exact car I wanted. I was particular about the color combo of the sport hybrid MDX I wanted and they didn’t stop looking until they were able to locate it. The I wanted. I was particular about the color combo of the sport hybrid MDX I wanted and they didn’t stop looking until they were able to locate it. They had it shipped from Texas, with no additional expense to me. Wes was great with following up and never being pushy during the entire process. Matt, the GM, really helped everything come together and we couldn’t be happier with our purchase. More
by LoBaze
Employees Worked With
David Burks, Josh Alford, Matt Perry, Michael Schuler, Wesley Hardaway
April 27, 2020
outstanding service Mike Mereu made me a very quick-turnaround appointment, and got me in and out in no time. He has always been an advocate for me, and keeps me well inf Mike Mereu made me a very quick-turnaround appointment, and got me in and out in no time. He has always been an advocate for me, and keeps me well informed on the status of my vehicle and its warranty. Outstanding representative for Crown Acura. More
by tomward1955
Employees Worked With
Mike Mereu
April 26, 2020
Mike Mereu is Service Advisor to our 2014 & 2019 RDX’s. He provides reliable information regarding our cars and their maintenance needs. We purchase everything f is Service Advisor to our 2014 & 2019 RDX’s. He provides reliable information regarding our cars and their maintenance needs. We purchase everything from Mike, including tires. The good service is consistent, tires and installation are first rate, wheels balanced properly, alignment is accurate, and they make certain that the vehicle is safe to drive. Mike ensures that the service is prompt and that the vehicle is clean upon its return. A loaner vehicle is provided whenever needed. Mike provides outstanding customer service and he values my time. Great service is one reason we purchased another new vehicle from Crown Acura. Our whole experience has been great. And we love driving our Acuras. More
by McCrearyl
Employees Worked With
Mike Mereu
April 25, 2020
Thomson is very professional and patient I really enjoyed my experience with Thomson. He was very professional and patient (with an old lady who doesn't understand the latest car technology) I really enjoyed my experience with Thomson. He was very professional and patient (with an old lady who doesn't understand the latest car technology). He was always happy to help and answer questions. More
by Fran
Employees Worked With
Thomson John
April 17, 2020
Wesley was very helpful, let me take my time with my decision, was great during the purchase process, walked me through the technologies of my new car and the manager arranged to deliver my old vehicle decision, was great during the purchase process, walked me through the technologies of my new car and the manager arranged to deliver my old vehicle which was a huge help! More
by Stephanieforbus
Employees Worked With
Wesley Hardaway
April 05, 2020
Wes was the most amazing salesman I’ve ever had the opportunity to work with! He was extremely attentive, patient and informative. He made this process super easy. I will always look for Wesley Hardawa opportunity to work with! He was extremely attentive, patient and informative. He made this process super easy. I will always look for Wesley Hardaway anytime I am in need of purchasing a car! More
by Karob22
Employees Worked With
Wesley Hardaway
April 02, 2020
I Had A Awesome Time,Comfortable Environment,Very Clean& Peace,Everyone Who Assisted Had A Very Positive & Helpful Attitude.Thank You So Much.👍👍Blessings,Peace Peace,Everyone Who Assisted Had A Very Positive & Helpful Attitude.Thank You So Much.👍👍Blessings,Peace More
by vrodney113
Employees Worked With
David Burks, Josh Alford, Michael Schuler, Wesley Hardaway
April 02, 2020
Thank you Crown Acura Richmond for working with me to buy my next jeep. The vehicle had some scratches on the body and was repaired by a certified tech. The fluids were changed and they even worked with me my next jeep. The vehicle had some scratches on the body and was repaired by a certified tech. The fluids were changed and they even worked with me on the shipping due to the covid 19 crisis. All of you that I talked to, Stephen, Josh and Mike, you're all a class act. Thank you from the Bell family in Denver Colorado. More
by Shawn L. Bell
Employees Worked With
Josh Alford, Michael Schuler, Stephen Anokye-Boateng
March 30, 2020
Was overwhelmed by the way the sales staff with my purchase, simple and flawless with all aspects in presentation, financing and delivery. I will definitely return to purchase another vehicle within t purchase, simple and flawless with all aspects in presentation, financing and delivery. I will definitely return to purchase another vehicle within the next month. Winning team keep up the good work. More
by Eleon1999
Employees Worked With
Wesley Hardaway
March 22, 2020
THANK YOU DERRICK GAHAGAN!!!! Great experience with this dealership! Everyone was professional and I was never pressured. I would like to thank Derrick Gahagan for looking out Great experience with this dealership! Everyone was professional and I was never pressured. I would like to thank Derrick Gahagan for looking out for me and finding me the perfect car. I love my MDX! Also thanks to all for a pleasant, hassle free experience. I would recommend Crown Acura to everyone! More
by meb0547
Employees Worked With
Thomson John, Josh Alford, Tyler Ponton, Stephen Anokye-Boateng, Derrick Gahagan
