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Crown Acura Richmond

Richmond, VA

4.9
817 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 817 reviews

February 25, 2020

What a great experience purchasing a certified used RDX for our son. Kelcey’s professionalisms and courtesy helped guide us throughout the process seamlessly. Awesome More

by Dyefamilyva
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Josh Alford, Michael Schuler, Kelcey Thacker
Feb 27, 2020 -

Crown Acura Richmond responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

February 24, 2020

Was able to help negotiate to a price where both ends met. Very fast and efficient customer service was delivered. Walked out feeling satisfied with the purchase. More

by Austinkeo14
Recommend Dealer
Yes
Employees Worked With
Wesley Hardaway
Feb 27, 2020 -

Crown Acura Richmond responded

Thanks for the great rating! We are always happy to help!

February 20, 2020

Wesley was outstanding! He helped us with all our questions we had and was extremely knowledgeable! We both test drove the vehicle and he was great during that process, showing us some of the differe More

by Lue
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Michael Schuler, Wesley Hardaway
Feb 23, 2020 -

Crown Acura Richmond responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

February 18, 2020

Kelcey did an amazing job rolling with everything I threw at her. Her positive attitude was the final piece that made me buy the car. The note that she left in the trunk is the type of personal touch tha More

by Golfbgr8
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Michael Schuler, Kelcey Thacker
Feb 19, 2020 -

Crown Acura Richmond responded

Golfbgr8, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

February 18, 2020

Finding the right car My husband and I were shopping for a replacement car for our 2004 Toyota Avalon. I had intended to look at a Lexus SUV as well as an Acura MDX. Our More

by Nanlaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomson John, Josh Alford, Tyler Ponton
Feb 20, 2020 -

Crown Acura Richmond responded

Hi Nanlaux, thanks so much for rating us so high! Be safe on the road!

February 16, 2020

I sold my 2009 Acura RDX to the dealership Considered trying to sell my car myself. They made the process so easy. Stephen was great to work with. He walked me through the process and was not p More

by bweldon3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Stephen Anokye-Boateng
Feb 18, 2020 -

Crown Acura Richmond responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

February 15, 2020

Stephan is such a very reliable, smart, caring, courteous young man. He is definitely an asset to your team. His patience was remarkable and he took the time to explain everything. Most important he is no More

by Rachel1943
Recommend Dealer
Yes
Employees Worked With
Tyler Ponton, Michael Schuler, Stephen Anokye-Boateng
Feb 18, 2020 -

Crown Acura Richmond responded

:-) Wow! Thank you for rating us so many stars!

February 14, 2020

Excellent, caring service Anthony Easter and Thomson John were very professional and helpful, providing a great experience for me. Thomson John was very knowledgeable, efficie More

by emgu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Thomson John
Feb 17, 2020 -

Crown Acura Richmond responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

February 14, 2020

Low stress purchase We bought a used car from Crown Acura. Everyone was so friendly and laid back. Kelcey and Josh did a great job answering all of our questions, and wer More

by Bryn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Kelcey Thacker
February 11, 2020

I and my wife were looking for “my friend” Acura TLX 2016 at Crown Acura. We went there as a last-minute customer, but Stephen Anokye-Boateng who was my man at the time was nice and patient to help us out al More

by Vincent
Recommend Dealer
Yes
Employees Worked With
Stephen Anokye-Boateng
Feb 12, 2020 -

Crown Acura Richmond responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

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