Crown Acura Richmond

Bad experience turned exceptional! There was a misunderstanding on dropping off my car or waiting. I made the appt online for an auto inspection since they waive the fee. I do not under There was a misunderstanding on dropping off my car or waiting. I made the appt online for an auto inspection since they waive the fee. I do not understand why this would warrant dropping off my car but I was told the guys go to lunch and were not available for my appt. Mike M was rude from the moment he asked my name and it progressed from there. I spoke with the service manager at the end of the appt which was not helpful and only made the situation worse. Several of the sales people acknowledged me as I waited, They are personable and ensure customers waiting are comfy and have access to snacks and water. Thankfully, I escalated it and spoke with the general manager, Matt who took the time to listen, acknowledge me and correct it. At the end, I met David Burke who more than made up for the earlier situation. David spent time setting up my car and showed me how to use every feature in it. I fell in love with my car all over again and will never forget how he turned a bad experience into an incredible one. More

Worst ever Customer service is terrible. Please don’t try getting a loner. They will not answer calls nor call you back. I got the run around. Also the Web site Customer service is terrible. Please don’t try getting a loner. They will not answer calls nor call you back. I got the run around. Also the Web site states the service department open at 6:30. Of course they can’t even get that right. They really open at 7:00. I’ve had problems from day one of purchase of my 2016 Acura TLX. Worst experience ever!!!! I wish I could give 0 stars. So frustrated with Crown Acura. More

Smooth transaction AAA+++ 0 friends 6 reviews 5.0 star rating 1/5/2018 Wow, What a great experience, from start to finish. Antthony was my sales associate and he was fan 0 friends 6 reviews 5.0 star rating 1/5/2018 Wow, What a great experience, from start to finish. Antthony was my sales associate and he was fantastic , Tim the sales manager solved my issues by giving me a more than fair price on my trade in, plus a very good deal on my 2014 acura mdx. Did I say no pressure at any point of the transaction. Well that leads me to the finance department , Peter was a wiz, proficient at his job, super quick , knowledgeable and painless to work with, thank you Peter. I'm 61 years old and I must say this had to be one of my best car buying experience's. Thanks for the wonderful teamwork More

Best Bait and Switch Service in Town! Crown Acura Service Center offered the worst customer experience! It was my first time and last time doing business there. Customers, beware. Call Crown Acura Service Center offered the worst customer experience! It was my first time and last time doing business there. Customers, beware. Called Service Center to get a quote of tow hitch. Did plenty of MDX OEM tow hitch vs. after market tow hitch research in advance of call so I knew exactly what I needed, asked for quote and got told $620 for everything. When dropping my car off for service 3 days later, was told the price was $200 more (STRIKE ONE), which was unacceptable. After haggling with Emil on that, we asked if there were any Cyber Monday Deals and Emil said, "Let me see what I can do. How about $640, total", which we accepted. When we arrived to pick up car, Emil gives us a bill for $794 (STRIKE TWO)! We asked what happened to $640, and crooked Emil says "I never said $640, I said 10% off." (STRIKE THREE) At this time, we lost all trust in Emil and felt like we were getting lied to and screwed so we took it to the manager. Because of Matt, we walked out of there paying the agreed upon amount of $640, but because of Emil, we are never going back. Crown Acura Service Center is crooked and dishonest. Customers, beware. We loved buying the car from the dealership side of the house. Anthony Easter made it a great car buying experience. Cannot believe how different Service is from Dealership. If anyone other there cares, please investigate! If service calls are recorded, I encourage you to listen on 11/29/17, between 10 and 10:40 am for the call. Start there, then put yourself in our shoes. If you aren't getting a high rate of repeat customers at the Service Center, then take a look into your Service Manager's practices. Time to clean up. You've got a lot of good people working hard for you in the front. It's a shame the customer experience isn't carried through to the back. The only way I'd ever go back to Crown Acura Service Center is if there has been serious reforms to practices starting with whoever is in charge back there. For example, put everything in writing. If you quote someone something over the phone, put it in writing. If you quote someone something at the time of drop off, put it in writing. Be transparent about all the charges the customer will expect to pay. Why aren't you guys already doing this? More

Worthless service department I have purchased three new vehicles from dealership. The service department has always been lacking, but recently apparently they’ve decided to no I have purchased three new vehicles from dealership. The service department has always been lacking, but recently apparently they’ve decided to no longer give loaner cars out with service. They all but refuse to give you a loaner. I don’t know about you but one of the main factors in buying a luxury car as you get taken care of when it needs service including a loaner car. This is just the icing on the cake of at the lackluster performance of their service department. Unfortunately for Acura there’s no other dealerships in the area so I will be switching brands. More

BEST ALL AROUND BUYING EXPERIENCE EVER!!!! The team of AJ and Malik at Crown Acura are absolutely awesome. They were professional, extremely friendly and totally earned my business. I have bou The team of AJ and Malik at Crown Acura are absolutely awesome. They were professional, extremely friendly and totally earned my business. I have bought several vehicles over the last few years and this was my best buying experience ever. I recommend you buy from Crown Acura, I know I will again!!! More

A very cooperative & customer friendly dealership I bought a pre owned car from Crown Acura Richmond and my each visit and interaction was very pleasant. I was dealing with sales person Mailk and he d I bought a pre owned car from Crown Acura Richmond and my each visit and interaction was very pleasant. I was dealing with sales person Mailk and he did explain everything about car very happily. He provided all clarity and did a fabulous job in ensuring I get best possible option as per my budget. Apart from Malik, I met other staff member of this dealership and they all were very polite and helping in nature too. I would strongly recommend this dealership. More

Cooperative and Friendly If you would like to have a great experience purchasing a vehicle, I would suggest if you are going to Crown Acura that you hunt down a young man name If you would like to have a great experience purchasing a vehicle, I would suggest if you are going to Crown Acura that you hunt down a young man named Malik((Mal....ick). You will never feel pressured or pushed to do anything, but you will have any and all questions answered. Buying a car is usually a stressful process, but I really felt like he helped me get the best deal for the dollar with my trade in and purchase. He thoroughly went over the new car to the extent that I needed. He was very attentive to me as the customer while I was there- never rushed me. I would highly recommend him to others. More

40 years buying cars and this was best dealership experience Malik is a very friendly and informative auto sales rep. There was zero pressure to buy a vehicle and he had much professional courtesy. He will go Malik is a very friendly and informative auto sales rep. There was zero pressure to buy a vehicle and he had much professional courtesy. He will go out of his way to make sure a customer is 100% satisfied prior to purchasing a new or used vehicle. Malik's manager Tim will do his best to provide the best deal based on a customer's requirements, monthly payment or overall price range. The senior management in charge of incoming trades spares no expense when servicing those trades. New tires and brakes are supplied even if they pass inspection by a small margin. They prefer 100% customer satisfaction over trade-in costs to resell. All scratches, nicks and small dents are repaired to perfection. The interiors and exteriors are detailed to perfection. We purchased a 2012 Mazda CX-9 with 53K miles over Memorial Day weekend. Crown agreed to repair every small interior and exterior flaw my wife and I found on the 5 year old vehicle. The work needed to wait a couple days for the shop to come back from holiday. Crown delivered the immaculate vehicle to our home which resided 1 hour away in Spotsylvania. The SUV arrived looking like a 2017 CX-9. We were so impressed with Crown's sales and service, we went back to purchase a 2015 Dodge Challenger R/T two days later and were met with the same consistent dealership team and resulting purchase. I detail my own vehicles and I've taken care of them meticulously since receiving my license 40 years ago and I've purchased many new and many used vehicles over that time. I can't write a good enough review about Crown Acura or the employee's they hire. PERFECTION! More