Crown Acura Richmond

"Professional Service" I have been very pleased with the Acura dealership in buying & having my car serviced. On March 6th my car was being serviced at Acura & also four ti I have been very pleased with the Acura dealership in buying & having my car serviced. On March 6th my car was being serviced at Acura & also four tires being replaced. I had an emergency out of town & Mike Mereu went beyond his normal servicing & did everything he could do to get my tires on quickly so I could leave that evening. He is very professional & does a great job for Acura. Thanks, Mike More

Poor Customer Service No customer focus, horrible attitude. Employee who was just terminated unfairly explained how the GM and assistant mangers talk about customers behind No customer focus, horrible attitude. Employee who was just terminated unfairly explained how the GM and assistant mangers talk about customers behind their backs. Drive to Hall Acura, they are much better. More

Misled about Price, lied to about removing warranty I bought a vehicle from this dealer in October. I made an appointment to come in to see the car based off the "special internet price" - I sent an ema I bought a vehicle from this dealer in October. I made an appointment to come in to see the car based off the "special internet price" - I sent an email based on that price, so it should have been tagged to my account. I liked the car; brought it to an off-site mechanic to check out before purchasing. Always recommended; the mechanic found that there were a couple lights that need to be replaced, the wheel lock was missing for the tires, and the battery was loose. All of these were addressed by the dealership prior to me purchasing the car. Went into the financing office, signed a lot of papers, went home with the car. The next morning I am reviewing all my paperwork and notice that the price I was charged for the car was $500 more than the internet price. I called the dealership and they said I had to come in to redo the paperwork (I live an hour away). I came in and they redid all of the paperwork, correcting the price. While there, I asked the finance manager, Doug Williams, if we could remove the $2700 warranty that I had added on (at his suggestion). I told him I researched the company (Fidelity Warranty Services) and they had horrible reviews. He demurred and acted surprised; stating that the reason they went with that company was because they were successful with claims for their customers. I offered to show the dealership manager the reviews, but Doug again declined. Doug suggested that I wait to cancel the warranty service for 60-90 days, that way it is on the books. He stated that I **was not able to cancel with him at that time**, even though we were reviewing all the paperwork. Later that week I reviewed all the paperwork for the warranty service, and was surprised to read in the contract that there are two ways to cancel the warranty contract- 1) through the dealer you purchased it from, and 2) through the warranty service itself. Shocker, right?! Since Doug Williams had told me he could not remove it. (Oh, and the whole wait 60-90 days thing? That's because at that point they don't need to refund it in full.) I tried called the warranty service through the number on their website (helpfully, no phone number was listed on the service contract) and it was out of service. I sent two letters certified mail requesting the service be cancelled, one to the dealership and one to the warranty service. Then received an email from Doug Williams (copy and paste here): "I received your cancelation request and I will more than happy to cancel it for you. What I’m going to do is get your contract back and remove it from your deal. This will allow you payment to be lower. Can you come by Wednesday and resign your contract please." ---I know, I was surprised to hear that he would be "more than happy" to cancel it, especially since he said a few days prior that he couldn't. So, I went in **for the third time** and redid my contract. No apologies received, nothing. I do want to note (in case the dealership responds to this) that I did call and leave several messages for the GM, Alex, but never received a call back. In short, don't be rushed to sign ANYTHING, don't do the service contract, don't trust anyone selling you a car. More

Best experience. I had a key issue with the lug nuts and a flat tire. I reluctantly brought it to the dealer. They far exceeded my expectations. There is way more to t I had a key issue with the lug nuts and a flat tire. I reluctantly brought it to the dealer. They far exceeded my expectations. There is way more to the back story than this. I was treated like royalty for sure! I will always deal with this dealership. I bought my used vehicle from here (great experience) I will buy my next one from here as well. I am very happy with everything. I highly recommend them. Thank all of you. Beginning til' now. -customer for life. More

Crown Acura Has a Great Team We have been Crown Acura customers since the Summer of 2013 and we couldn't be happier with the level of customer service, professionalism, kindness, We have been Crown Acura customers since the Summer of 2013 and we couldn't be happier with the level of customer service, professionalism, kindness, and care that my family and I received recently. We worked with Mr. Jonathon Beard in sales, Mr. Anthony Easter in finance, and the Manager Mr. Alex Utz. It was undoubtedly the best car buying experience I can remember in years. We appreciated the fact that both Jonathan and Alex listened to us and understood our family's needs; they were polite, courteous and efficient during the entire process. Anthony took care of us in under 10 minutes as he had all the paperwork prepared and accurate; that was very commendable on his part. We would also like to thank our service advisor, Mr. Emil Salib who has been taking care of us for the last three years. His openness and honesty about our service needs is reflective of his good nature and character. Alex, thank you for helping us and our growing family get into our Acura RDX; a car we love and feel safe in! More

Hayton Jones made the difference! We love our MDX and could not be happier with our buying experience at Crown. Hayton was our salesperson and did a fantastic job; we never felt any p We love our MDX and could not be happier with our buying experience at Crown. Hayton was our salesperson and did a fantastic job; we never felt any pressure, he simply showed us the MDX and the great features and let the car sell itself. Our next car will be from Crown. Thanks! More

Retirement Review...whewww I had the pleasure of dealing with Crown Acura, due to the wonderful gift my bfff's husband gave to her at her Retirement party!!! Although the mtce I had the pleasure of dealing with Crown Acura, due to the wonderful gift my bfff's husband gave to her at her Retirement party!!! Although the mtce team leaves much to be desired(excluding Sammie's great work), they have a Gold mine when they hired Hayton!! In my 20+years of purchasing cars, I thought I had run into "nice" salesman. Well.....that was all they were. Having Hayton as a salesman makes you feel at ease and respected!! Let's start by his wonderful smile which is contagious😃 Hayton is very knowledgeable of any/all Acura's. Although my bff was having issues with her brand new car, Hayton was always trying to make sure HIS customer was completely satisfied!! Even though he missed sales, I saw him personally washing/wiping her car in the effort of "Great Customer Service". I am a Volvo lover, but Hayton made me think twice about my next purchase. More

Crown Acura My shopping experience with Crown was fairly trouble free. I had to wait a month to purchase my car due to a recall. This was not the dealer's fault. My shopping experience with Crown was fairly trouble free. I had to wait a month to purchase my car due to a recall. This was not the dealer's fault. Haydton who was sales rep was friendly and very helpful. He kept me in the loop the whole process. I would buy from Crown again More