Crown Acura Richmond

Best car buying experience ever! We just bought a gently used 2014 Dodge Charger from Crown Acura, Hayton Jones was our Client Advisor, he made the whole experience fun and stress fre We just bought a gently used 2014 Dodge Charger from Crown Acura, Hayton Jones was our Client Advisor, he made the whole experience fun and stress free. Tim St. Clair was our Sales Manager and was very helpful and up front with the vehicle pricing. Even though we were not looking for a new Acura the whole team made us feel like valued customers. Ask for Hayton Jones, he was great! More

Trustworthy and Customer-Driven I just purchased my second MDX from Crown Acura, and couldn't be happier with the car and the car-buying process. I was in between two different Acur I just purchased my second MDX from Crown Acura, and couldn't be happier with the car and the car-buying process. I was in between two different Acura models, and Belinda, as well as the management team, helped me pick the right one for me. I have now owned the car for two weeks, and couldn't be happier! Belinda Miles was an excellent advisor, and was great at explaining the new technology in the new vehicles. I've found that Acura has more technology in their vehicles than their close competitors (BMW, Audi, Infiniti). I went into the dealership a few days after my car purchase, with a few questions about my new vehicle. Not only did Belinda take time to answer my questions, but I also received a follow up by the General Manager, Alex, to make sure all my questions had been answered. Crown Acura has great employees with no high-pressure sales tactics. They help you find exactly what you are looking for. I would definitely recommend to all. Bottom line, if you are looking for a trustworthy dealer who will continue their relationship with you before, during, and after the purchase of your vehicle, Crown Acura is the way to go! More

Professional and Sincere From the moment I walked into the dealership I felt welcomed and knew I was dealing with a knowledgeable and friendly sales team. Their willingness t From the moment I walked into the dealership I felt welcomed and knew I was dealing with a knowledgeable and friendly sales team. Their willingness to earn my business was very refreshing. More

Dream car crushed Bought a 07BMW 750Li in Nov.2015 on the way home check engine light came on. Called Crown to see what they can do about it. The sales person took my n Bought a 07BMW 750Li in Nov.2015 on the way home check engine light came on. Called Crown to see what they can do about it. The sales person took my name and said that the sales manager would return my call. I waited no return call called back they say he wasn't there and that he would return my call never did. Took the car to shop in my area since I live a hour and a half away. The car needed two sensors. I bought the sensors and got them installed. The shop that worked on the car said they must had cleared the codes there's no way that both sensors went at the same time. He said they cleared the codes just so they could sell the car. In Dec. the driver window stop going down and than the door doesn't open from,the outside or the inside. I have to climb across the seat to drive the car. Now the car is saying the oil needs to be service. If I haven't had the car 3 months nor have I even been 2000 miles on the car. I thought the dealer suppose to change and check all the fluids before selling the car. I'm having problem after problem with this car. Don't buy from Crown Acura of Richmond!!! I know I wish I never did. I haven't enjoyed the car since I bought it neither has my wallet!!! More

CROWN upside DOWN!! Initially I thought the sales process and communication for the purchase of my mother's vehicle was awesome, especially since the sales team drove the Initially I thought the sales process and communication for the purchase of my mother's vehicle was awesome, especially since the sales team drove the car an hour to meet her to complete the deal. Soon afterwards, everything else went downhill. There were cracks in the front windshield(they did ultimately get fixed after multiple contact attempts and trips to the dealership over a period of 3 weeks), one of the lights was not working(still not fixed or resolved after 3 trips to the dealership and them checking it and saying it works, clearly does not. I took the car in to Jiffy Lube for a routine oil change a matter of 3 weeks later just to stay up on maintenance since I had a free moment, and they refused to change it due to a bad leak that they stated doesn;t appear to be something that just arose. I then drove the short 5 miles down the street to the dealership, waited for the service department, where the service department then told me they couldn't look at the car that day. I walked around the front and spoke with someone at the front desk who then spoke to the service department who then said it turns out they can look at it. Upon their examination there was a bad leak in the power steering or something and the warranty that they added to the deal, doesn't cover the repair for a car that we just purchased from the dealership a matter of a few weeks ago. Oh how the tide and feelings can change. I went from try Crown Acura they have exceptional service, to they have exceptional service until....the deal is done.. More

Just purcased a 2016 ILX Just purchased a 2016 Acura ILX from Crown Acura. Everyone was very helpful! Kudos to Shashank and A.J. for their assistance and guidance through Just purchased a 2016 Acura ILX from Crown Acura. Everyone was very helpful! Kudos to Shashank and A.J. for their assistance and guidance through the process. More