Crown Acura Richmond

Good Customer Service Still Exists I was very impressed with the customer service that my daughter and I experienced while purchasing my daughters first car! David our salesperson was s I was very impressed with the customer service that my daughter and I experienced while purchasing my daughters first car! David our salesperson was so patient and kept us informed all the way. My daughter had a hard time deciding, but David never tried to rush us along. The whole Crown Acura Team worked together like a well oiled machine. Thank You All! More

Going the extra mile ...**********Update Received a call from the service manager at Crown Acura today although there are no reports of problems with sunroofs in the past ...**********Update Received a call from the service manager at Crown Acura today although there are no reports of problems with sunroofs in the past with the MDX they will replace the sunroof at no charge, thanks to Ken at Crown Acura for looking into this further for us More

Pleasant Wxperience My husband and I went to the dealership knowing exactly what we were interested in and were helped completely with our selection and our purchase. My husband and I went to the dealership knowing exactly what we were interested in and were helped completely with our selection and our purchase. More

Great experience at Crown with Shashank Dharanendra Crown gave us a super deal on our 2015 MDX, they were really easy to work with and our salesperson, Shashank Dharanendra was the best! No pressure to Crown gave us a super deal on our 2015 MDX, they were really easy to work with and our salesperson, Shashank Dharanendra was the best! No pressure to buy and was very knowledgable about the vehicle...Thank you Crown Acura! More

Fantastic deal Crown gave us a great deal on our 2015 MDX, they were really easy to work with and our salesperson, Hayton Jones was just super! His knowledgable demo Crown gave us a great deal on our 2015 MDX, they were really easy to work with and our salesperson, Hayton Jones was just super! His knowledgable demonstration of the MDX features made it an easy buy decision for us. There was no pressure and we can not say enough good things about the Crown team...Thanks! More

Pleasant car purchase experience I started my Acura quote request online. Alex from Crown Acura contacted me. Right from the first call to delivery of the car he was friendly and prof I started my Acura quote request online. Alex from Crown Acura contacted me. Right from the first call to delivery of the car he was friendly and professional. When I visited the dealership to pick up the car I met David B. he is an amazing guy with lot of knowledge, information and tips about the car. These guys go above and beyond to help customer feel comfortable and have a smooth process. Thanks Guys More

Great salepreson Love my new 2015 MDX and many thanks to HIen Vo. Hien was great to work and very helpful that making my decisions to chose Crown Acura. Love my new 2015 MDX and many thanks to HIen Vo. Hien was great to work and very helpful that making my decisions to chose Crown Acura. More

Amazing experience from beginning to end I've purchased quite a few cars. However, my purchase experience at Crown Acura of Richmond was like none other. My salesperson was very personable I've purchased quite a few cars. However, my purchase experience at Crown Acura of Richmond was like none other. My salesperson was very personable and knowledgeable. He wasn't overly aggressive trying to get a sale. He made my husband and I feel very comfortable with our purchase. Hein addressed all of our concerns. Moreover, even after our purchase Hein has been extremely helpful in getting our MDX accessorized just the way we want it. More

Never Again. I bought a used 2005 Nissan Murano SL AWD in March 2014. The price was good and the car is fully loaded so that was a positive. However, 1 month after I bought a used 2005 Nissan Murano SL AWD in March 2014. The price was good and the car is fully loaded so that was a positive. However, 1 month after getting the car, I noticed a smell coming from the back seats. When I looked under the seats, there were maggots/little white larvae in the carpet (dead & alive) and I noticed what looked like red melted candy/syrup under & in-between the seat. I work out of town so I wasn't able to get the car back up to the dealership for detailing (if that was even possible) so I had to clean this myself. In July, I had to get my whole engine coolant system replaced because it was rusted and split while I was driving. My mechanic said for a 2005, my car shouldn't have been that rusted. Now as of today, I just learned that my car will need to have the Flex pipes (connects to the catalytic converter & exhaust) replaced along with the oil pans due to rust. This dealership may be good for new Acuras but as far as Used cars, I would not recommend this dealership. The problems that I've had with this car should have been noticed by the dealer (if a "full" inspection was made, but obviously not). Never again.... More

First Acura, very good experience! I worked with Hien and he was both personable and knowledgable. Once we had selected the vehicle we wanted to purchase, he was great about helping to I worked with Hien and he was both personable and knowledgable. Once we had selected the vehicle we wanted to purchase, he was great about helping to set up the technology settings. He also invited us to stop in if we had any other questions. This our first Acura purchase and so far we love the car and were happy with our experience at Crown. More