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Crown Acura Richmond
Richmond, VA
820 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 820 reviews
July 08, 2014
Hien was great to work with I am proud to say that I am a customer at crown Acura of Richmond. I have always been greeted by friendly associates and they have all been very helpf I am proud to say that I am a customer at crown Acura of Richmond. I have always been greeted by friendly associates and they have all been very helpful. I recently got another Acura from crown and had another great experience. It was my first time working with Hien Vo and he was awesome! He was understanding of what was important to me in making my decisions regarding the car and he worked to find the best option for me. I truly felt like he was focused on what was best for me, not what was best for him and his sales goals. Truly a great experience. I'd like to think I am a crown Acura customer for life More
by Kmbrown121
Employees Worked With
Hien Vo
May 30, 2014
Tom and Wendy Youell Everything was fabulous. We went back to swap the trailer hitch ball and the whole event was effortless which was a pleasure. Hein was very very kno Everything was fabulous. We went back to swap the trailer hitch ball and the whole event was effortless which was a pleasure. Hein was very very knowledgeable and was exceptional to work with. More
by Wcyouell
Employees Worked With
Hein Vo
May 19, 2014
Very friendly dealership All members of the Staff have been very helpful. However, my husband asked the Sales Manager to call him when we were still considering whether to bu All members of the Staff have been very helpful. However, my husband asked the Sales Manager to call him when we were still considering whether to buy the MDX, and we never got a call from him directly. Instead, the message was communicated through our salesman. Other than that, everyone was enthusiastic, helpful, and friendly. More
by marleelaw
Employees Worked With
Hien
May 15, 2014
Great experience at Crown with Hien Vo Great buying experience, no pressure sales, very professional interaction. Hien was very responsive to my inquiries regarding the vehicle I was inter Great buying experience, no pressure sales, very professional interaction. Hien was very responsive to my inquiries regarding the vehicle I was interested in. I would buy there again and would recommend this dealership. Tim St Clair and Tim Stapler were also very professional and great to work with. More
by jshuttle27
Employees Worked With
Hien Vo
April 25, 2014
Eager to please My salesman went out of his way to make sure I was happy and worked very hard to take all me wants and needs into consideration. I typically go to dea My salesman went out of his way to make sure I was happy and worked very hard to take all me wants and needs into consideration. I typically go to dealerships with a negative feeling about my experience. This one was different in alot of ways they found ways to adjust and adapt to my vehicle purchasing requirements and were cognizant to the budget I had to expend on a new vehicle. More
by vape
Employees Worked With
Hein Vo
April 10, 2014
Hien Vo Solid car he recommended for the price I was looking for, knew everything about the car and didn't try to pressure me into anything. Straight forward Solid car he recommended for the price I was looking for, knew everything about the car and didn't try to pressure me into anything. Straight forward and honest guy. More
by JeffYing
Employees Worked With
Hien Vo
April 02, 2014
Just purchased a 2014 MDX from Antoine Pollard. No high pressure, no nagging phone calls! I can only say Antoine is very professional and courteous. I would highly recommend purchasing from Antoine. Great pressure, no nagging phone calls! I can only say Antoine is very professional and courteous. I would highly recommend purchasing from Antoine. Great buying experience! More
by Lauraleeee
Employees Worked With
Antoine Pollard
March 24, 2014
I had a very positive experience at this dealership. I saw the car and drove it one day, drove it again 2 days later after visiting many other manufactures and decided the Acura MDX was the nicest car I h saw the car and drove it one day, drove it again 2 days later after visiting many other manufactures and decided the Acura MDX was the nicest car I had experienced, good size, great handling, luxury comfort and ride. the process was seamless, i wanted a car they did not have, they were able to find one install the accessories I chose and called me when it was ready. There is a lot of technology on this car,it has taken me time learn it and sometimes/frequently assistance from Brandon my sales person. He was and continues to be very helpful and patient. I appreciated there was no need to negotiate, I was given the price of the car and accessories with no surprises or hidden add ons. No pressure. The technician who installed my accessories obviously takes great pride in his work. Overall, I feel the dealership was interested not only in my purchase, but making sure I had a good experience and enjoyed my car! More
by bart159
Employees Worked With
Brandon
March 07, 2014
Overall experience was good. Only complaint is that the length of time it took to actually test drive the vehicle seemed longer than necessary. Our sales advisor, Nardis Walker was very patient with us an length of time it took to actually test drive the vehicle seemed longer than necessary. Our sales advisor, Nardis Walker was very patient with us and explained all the features without being pushy which we appreciate. Overall we're pleased with our purchase and appreciate how Nardis helped us decide which features are the right fit for our needs. More
by bn2cars
Employees Worked With
Nardis Walker
March 04, 2014
I recently purchased an Acura MDX with the help of Hien Vo. His commitment to excellence and customer service made this a very pleasurable experience for me. He constantly followed up with me to ensure tha Vo. His commitment to excellence and customer service made this a very pleasurable experience for me. He constantly followed up with me to ensure that I was satisfied with my purchase. There were some minor adjustments that needed to be made to the vehicle and Hien made sure that those things were done in a very timely manner. I would highly recommend this dealership and Hien if you are in the market for a vehicle. More
by threeindies
Employees Worked With
Hien Vo
