Crown Acura Richmond

Wonderful, pleasant and stress free experience at Crown Acura. I was a first time car buyer and nervous about the experience. Hien V. was an amazing salesman who was patient, knowledgable and always avai Acura. I was a first time car buyer and nervous about the experience. Hien V. was an amazing salesman who was patient, knowledgable and always available for questions even via cell phone. I admit, I enjoyed the car buying (leasing) experience because Crown Acura made it great. If I know of anyone looking to buy a new care, I will be recommending Crown Acura for their purchase. More

They were very patient, friendly, knowledgeable and professional. It was a pleasure working with them. They were very attentive to my needs.and aimed to please me and my family. professional. It was a pleasure working with them. They were very attentive to my needs.and aimed to please me and my family. More

Hein was great to work with. He was patient, well-informed, willing to show us all the features and answer all our questions as best as he could. He made our car buying experience an enjoyable o well-informed, willing to show us all the features and answer all our questions as best as he could. He made our car buying experience an enjoyable one. More

Great experience from the moment I began looking. Brandon and Mike both tended to my needs, answered my concerns, and worked diligently with me to ensure I got what I needed at a fair and honest pric Brandon and Mike both tended to my needs, answered my concerns, and worked diligently with me to ensure I got what I needed at a fair and honest price. I'd shop for a car here any day, and it's typically not a "fun" process. Highly recommend Crown Acura. Ask for Brandon. He's an up and comer. Thanks all! More

Hien Vo was an excellent client advisor . He knows the Acura product . We had an great experience . I would recommend Crown Acura & Hien Vo . Thanks for all your help . Acura product . We had an great experience . I would recommend Crown Acura & Hien Vo . Thanks for all your help . More

Hien Vo is a very thoughtful salesperson who does not pressure you or talk you into something you don't want. He is confident and very knowledgeable of Acura products--also an expert driver who can demo pressure you or talk you into something you don't want. He is confident and very knowledgeable of Acura products--also an expert driver who can demonstrate at the wheel the high performance features of the different models--fasten your seat belt, you will be amazed! The sales manager, Mike O'Brien, worked with us to arrive at a very good deal without the usual games that can happen at the negotiation phase--he was straight up with what he could do and offer and worked with us to get to where we wanted regarding the bottom line. Since the purchase we have had the opportunity to work with parts and service departments to add some additional accessories and they have been equally impressive in the quality of costumer service! More

Very professional and respectful. Hien showed me and my wife the MDX and explained everything. Mike gave us an awesome trade allowance and discount on the new MDX. Tim made the business office experience wife the MDX and explained everything. Mike gave us an awesome trade allowance and discount on the new MDX. Tim made the business office experience easy and thorough. The 2014 MDX is a wonderful improvement, quiet, powerful, safe and most of all my wife feels comfortable driving it. Hien delivered the vehicle and helped my wife understand the technology package and set up everthing for her including connecting her phone. This is why we rate the dealership and people with a perfect score and will return again, as well as recommend the MDX and Crown Acura to friends. More

Hein Vo was my sales guy and he was incredible. I never felt pressured to buy a car and I felt like he was there to help me find the car that was right for me. I think I visited the dealership 3 times and felt pressured to buy a car and I felt like he was there to help me find the car that was right for me. I think I visited the dealership 3 times and test drove 8 vehicles with Hein before I decided on a make and model.Hein was great and was always there to support me in my learning and decision making process. When I was finally settled on the car I wanted, the sales team was wonderful and made the completion of the sale easy and swift. I was glad that the dealership had a relationship with my credit union and I was able to get a wonderful loan through my credit union at the dealership. I also was able to trade in my used vehicle for a reasonable trade in value. The car assessment was quick and easy. I am looking forward to continuing my relationship with Crown Acura of Richmond with my prepaid car maintenance plan that provides car inspections, oil changes, nitrogen tire refills and car detailing every 6 months for the next 5 years. I am able to transfer this service to another dealer if I change locations. I highly recommend Crown Acura of Richmond for those looking for a new Acura or a used pre-owned vehicle. More