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Crown Acura Richmond
Richmond, VA
820 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 09, 2013
The sales process was efficient but pressure-free. Hien seemed very knowledgeble of the car I was purchasing and his approach to the sales process was friendly. I would definitely buy another car from him seemed very knowledgeble of the car I was purchasing and his approach to the sales process was friendly. I would definitely buy another car from him in the future or refer other car shoppers to him. More
by pdp830
Employees Worked With
Hien Vo
September 03, 2013
Note: When I type with all capital letters, It means I'm pissed again. I bought a pre-owned TSX from this dealership. I paid cash and the actual buying experience was relatively simple and quick, they I'm pissed again. I bought a pre-owned TSX from this dealership. I paid cash and the actual buying experience was relatively simple and quick, they showed me the carfax and it stated that there was only 1 previous owner who did all her maintenance at this dealership and the dealership had replaced the starter, tires and brakes around a month before I bought it. Not even 2 hours after leaving the lot, the car would not start. Nothing I tried worked and Geico sent out a mechanic who said it was the starter and that the ACURA DEALERSHIP had installed a faulty AFTERMARKET STARTER. They sent out a tow truck and gave me a loaner while they fixed it. But now it has been 6 weeks and I still do not have the title for a car I paid for with a bank certified check. Everyone in the dealership kept telling me to wait and then I went to the DMV and waited a hour just to find out there is a LIEN on my car. I PAID WITH A CASHIER'S CHECK! So now Henrico County Federal Credit Union (A bank I don't even use) has the title to MY CAR and I have to wait even longer to legally own a car I bought on July 22nd and today is September 3rd. This is not the kind of dealer relationship I was expecting to have when I forked over my money. P.S. Mr.Mereu is amazing. They should have versions of him throughout the dealership. More
by RobertTaylor87
Employees Worked With
Business Manager, Salesmen, Title Clerk
August 29, 2013
Hien Vo provided me with a wonderful shopping experience. He is very knowledgeable on the his products. He gave me the most exciting test drive and really showed me how safe I would be in my new car. Hien an He is very knowledgeable on the his products. He gave me the most exciting test drive and really showed me how safe I would be in my new car. Hien and the rest of the staff at Crown were very friendly, hospitable and professional. I would recommend Crown to all my friends and family! Thank you I love my new car and I feel I got a reliable and safe car at a fair price. More
by srreid99
Employees Worked With
Hien Vo
August 19, 2013
Mr. Mereu's friendly greeting set me at ease. He's been my service writer since 2010 (I have an Acura MDX) and I have come to trust his judgement completely. He is knowledgeable and up-to-date o He's been my service writer since 2010 (I have an Acura MDX) and I have come to trust his judgement completely. He is knowledgeable and up-to-date on all things Acura. Within the estimated time the servicing was completed; we settled the account and I was on my way, another very satisfying experience. More
by irenecburke1
Employees Worked With
Mike Mereu
August 18, 2013
In addition to a great selection of cars, the staff was knowledgable and very professional. Hein was my sales representative and his service was excellent. He made the process painless and was great at exp knowledgable and very professional. Hein was my sales representative and his service was excellent. He made the process painless and was great at expeditating. Would highly recommend him and crown Acura More
by Turner10224
Employees Worked With
Hien
July 30, 2013
Hien was very helpful during my impromptu transaction. He did not put any pressure on me to purchase, but instead allowed me the opportunity to browse the lot and ask questions. I enjoyed working with him an did not put any pressure on me to purchase, but instead allowed me the opportunity to browse the lot and ask questions. I enjoyed working with him and the Acura team and would definitely recommend others who are interested in purchasing a vehicle to visit their lot. More
by ChristinaOwens
Employees Worked With
Hien Vo
July 27, 2013
I actually worked with two people, Hien Vo and Samuel. Hien originally showed me the car, allowed me to test drive it the first time and got me comfortable with the car buying experience while answering m Hien originally showed me the car, allowed me to test drive it the first time and got me comfortable with the car buying experience while answering my preliminary questions. When I returned from the initial test drive, Hien was with another customer (which was fine) so Samuel assisted me and closed the deal for Hien. They both were of great help and I would definitely recommend them both to family and friends looking for cars. They both were professional and knowledgeable about the car I purchased. More
by blackcool
Employees Worked With
Hien Vo and Saumel
July 25, 2013
The sales person Hien Vo did an exceptional job during the purchasing process. He contacted me several time to follow up after I took the vehicle for a test drive. Dealing with Hien Vo was a pleasure bec the purchasing process. He contacted me several time to follow up after I took the vehicle for a test drive. Dealing with Hien Vo was a pleasure because he didn't try to force me into making the purchase. He was knowledgable and very responsive to my needs. I would recommend this dealership and Hien Vo specifically to all my friends. More
by thunter25
Employees Worked With
Hien Vo
July 24, 2013
I love this dealership. Everyone was professional and friendly. I went in on Friday and picked my car up on Monday. I am pesky now and they are still accommodating. I couldn't have made a better choice. friendly. I went in on Friday and picked my car up on Monday. I am pesky now and they are still accommodating. I couldn't have made a better choice. More
by zljarrell
Employees Worked With
Antione Pollard, Drew Tatum
July 24, 2013
Hien was a wonderful sales representative to help with our car purchase. I admit that I was not an easy customer; I had several questions and hesitations, and Hien consistently eased my mind and made me our car purchase. I admit that I was not an easy customer; I had several questions and hesitations, and Hien consistently eased my mind and made me feel comfortable with my purchase. He explained everything about the car very well, and took a lot of time (and had a lot of patience) to go over the car features and help me personalize all of the settings before driving it home. I really appreciated his patience with me and his knowledge of the car, as well. James Williams and Drew Tatom were also wonderful to work with. Thank you! More
by nbsass
Employees Worked With
Hien Vo
