Crown Acura Richmond

Overall experience was good. Only complaint is that the length of time it took to actually test drive the vehicle seemed longer than necessary. Our sales advisor, Nardis Walker was very patient with us an length of time it took to actually test drive the vehicle seemed longer than necessary. Our sales advisor, Nardis Walker was very patient with us and explained all the features without being pushy which we appreciate. Overall we're pleased with our purchase and appreciate how Nardis helped us decide which features are the right fit for our needs. More

I recently purchased an Acura MDX with the help of Hien Vo. His commitment to excellence and customer service made this a very pleasurable experience for me. He constantly followed up with me to ensure tha Vo. His commitment to excellence and customer service made this a very pleasurable experience for me. He constantly followed up with me to ensure that I was satisfied with my purchase. There were some minor adjustments that needed to be made to the vehicle and Hien made sure that those things were done in a very timely manner. I would highly recommend this dealership and Hien if you are in the market for a vehicle. More

Wonderful, pleasant and stress free experience at Crown Acura. I was a first time car buyer and nervous about the experience. Hien V. was an amazing salesman who was patient, knowledgable and always avai Acura. I was a first time car buyer and nervous about the experience. Hien V. was an amazing salesman who was patient, knowledgable and always available for questions even via cell phone. I admit, I enjoyed the car buying (leasing) experience because Crown Acura made it great. If I know of anyone looking to buy a new care, I will be recommending Crown Acura for their purchase. More

They were very patient, friendly, knowledgeable and professional. It was a pleasure working with them. They were very attentive to my needs.and aimed to please me and my family. professional. It was a pleasure working with them. They were very attentive to my needs.and aimed to please me and my family. More

Hein was great to work with. He was patient, well-informed, willing to show us all the features and answer all our questions as best as he could. He made our car buying experience an enjoyable o well-informed, willing to show us all the features and answer all our questions as best as he could. He made our car buying experience an enjoyable one. More

Great experience from the moment I began looking. Brandon and Mike both tended to my needs, answered my concerns, and worked diligently with me to ensure I got what I needed at a fair and honest pric Brandon and Mike both tended to my needs, answered my concerns, and worked diligently with me to ensure I got what I needed at a fair and honest price. I'd shop for a car here any day, and it's typically not a "fun" process. Highly recommend Crown Acura. Ask for Brandon. He's an up and comer. Thanks all! More

Hien Vo was an excellent client advisor . He knows the Acura product . We had an great experience . I would recommend Crown Acura & Hien Vo . Thanks for all your help . Acura product . We had an great experience . I would recommend Crown Acura & Hien Vo . Thanks for all your help . More

Hien Vo is a very thoughtful salesperson who does not pressure you or talk you into something you don't want. He is confident and very knowledgeable of Acura products--also an expert driver who can demo pressure you or talk you into something you don't want. He is confident and very knowledgeable of Acura products--also an expert driver who can demonstrate at the wheel the high performance features of the different models--fasten your seat belt, you will be amazed! The sales manager, Mike O'Brien, worked with us to arrive at a very good deal without the usual games that can happen at the negotiation phase--he was straight up with what he could do and offer and worked with us to get to where we wanted regarding the bottom line. Since the purchase we have had the opportunity to work with parts and service departments to add some additional accessories and they have been equally impressive in the quality of costumer service! More